Pre order code region

I was under the impression my Square Enix account was a NA account, and after buying the game from your store and trying to register, I am receiving a region compatibility error. I have checked my account on the Square Enix account management page, and it's showing my account as "European other".
I created a support ticket a while ago now, and I have yet to receive a response. Can someone please let me know what can be done to resolve this issue, I am an ex 1.0 player, and I only pre ordered again so that I could get early access!

Thanks in advance.

You, me, and a whole lot of people are having problems with this.

I personally sent a support ticket following the steps here:
http://support.na.square-enix.com/fa...68218&ret=main

You've probably done the same. Let's all hope region problems will get resolved smoothly! :D

The NA support center is closed right now I think. It's ~3am there now. In a few hours, I guess our support tickets will start to get replies! Good luck to us!

I'm having the same problem and none of the steps anyone has posted has helped me. I also have a ticket in and am just waiting on any information.

On a side note I finally got the emails overnight, unfortunately with the EU code from their EU email.

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Originally Posted by Riyo

I'm having the same problem and none of the steps anyone has posted has helped me. I also have a ticket in and am just waiting on any information.

On a side note I finally got the emails overnight, unfortunately with the EU code from their EU email.

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I also received a 20 character EU code. I received it as part of the online registration process. I have received an email with the same EU code from their EU email. I have had an NA FFXIV account since v1.0 beta. I have sent two emails regarding this to support and have heard nothing. I purchased the v2.0 Collectors Edition even though I have a v1.0 CE and legacy status. If this is not resolved soon, I will be very disappointed.

Same issue here. Preordered NA, getting EU code.

I sent a support email yesterday, and the response back was that the issue is resolved. So, I tried again, nope. Still getting an EU code.

Getting really frustrated with this.

Same here. I tried all the tricks in the beta forums, different browsers, making sure it was targeting NA members site, going into my profile and making sure language was set to eng(US), a different pc. Every time the exact same EU code. Tried again this morning, same thing. Put in a support ticket last night, hopefully get an answer other than we thought it was fixed.

I am also having issues with this. The playstation network code they sent me doesn't work. And none of the fixes I've seen anyone post have worked.

Just got my 15th e-mail from noreply@xmail.eu.square-enix.com with the same RAAE code. Seriously?

Ah, dealing with the same issue here.
Never got past error 3 on the website, but got an email from Square with a code. EU code, of course.
Considering how many of us seem to be hit by this, they should consider just going region-free. It's not like we don't share servers already. Not sure what difference it would make?

I'm having similar problems. Entered my NA preorder code on Tuesday, got an EU code in the mail that evening. Figured it was fine since people on numerous forums are reporting that they could reenter their NA code again and get a new 20 digit NA access code. Waited, tried on Wednesday and started getting Error 2, which is that the code has already been used. Waited, did all the profile adjustment stuff, still Error 2.

Went through the live chat support, and was essentially told to wait and see what they do to fix it. It is probably worth it to try to get through to support though, they'll take your preorder code, where you preordered from, and your EU access code down then escalate your ticket. It might not amount to anything, but it might be something you'll end up having to do down the road.

Where do I find the live chat? This support site is a mess, I can't even find a phone number. :|

Uh, I just tried using the site again this morning.
This time, I DID get my NA code. Was able to link it to my other Square account just fine.
Was there some sort of ninja-fix that went unannounced?

Or was it because I never made it past error 3 previously (I received the EU code by email only. The NA one was displayed on my screen).

I'm in the same boat with the EU code. A couple weeks ago I tried to register my copy of FF XIII-2 and had a similar issue. They told me it was because they had changed to NA site to match the EU one, and the page to input your registration was just a copy of the EU one. They claimed they were working on fixing it but it's still not right.

I'm curious if it's all related to when they updated the NA site.

I received an EU code as well, although I am an NA account. The last time I got an EU code was in P3/4 and they told me I had registered for the EU code, which is untrue. Regardless they made me wait until open beta to register again via the NA site - which I did in the first place. I am a little concerned my code issue won't be addressed in time for early access. It's disheartening. :(

A new post under status said they fixed the issue of it giving incorrect codes so I tried again... same freakin EU code.


edit: How do you access the live chat support? I only seem to be able to get email ticket

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Originally Posted by highstakesjenga

Just got my 15th e-mail from noreply@xmail.eu.square-enix.com with the same RAAE code. Seriously?

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i've noticed you will get an email every time you try to use the pre-registration code.

Quote:

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Originally Posted by seraseth

A new post under status said they fixed the issue of it giving incorrect codes so I tried again... same freakin EU code.


edit: How do you access the live chat support? I only seem to be able to get email ticket

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Confirming, same EU code.

I tried entering my pre order code again after the issue was 'resolved'. I DID get another code.... which was AGAIN of EU!

What are the possible solutions thus far? Create an EU account? Swap early access codes with someone?

I got an EU code as well after getting the game registered on my SE profile account. I sent in a ticket about my code not working. Waiting on a reply.

But, this morning, I noticed that FFXIV is no longer registered to my SE Profile, when it was registered just a few days ago. I am frustrated.

This says it's related to Final Fantasy XI on the support page but if you look below there is a live chat there. You can see if that will get you through to someone since it doesn't mention live chat anywhere on the Final Fantasy XIV support pages:

NA: https://support.na.square-enix.com/c...Password-Chat2

Not sure what the link for EU is but one would have to investigate further.

Just got this to work:

Re enter the xxxxxx-xxx-xxxxxx-xxx code and it gave me a NA code this time instead of an EU code, and it worked fine to enter it.

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Originally Posted by Claire_Ares

Just got this to work:

Re enter the xxxxxx-xxx-xxxxxx-xxx code and it gave me a NA code this time instead of an EU code, and it worked fine to enter it.

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That does work for some, but a lot of people are getting error 2'd, which prevents them from re-entering their preorder code

still the same RAAE after I try again..this is sad

I am having the same issue as you guys. Enter 20 digit code on the website and keep getting a RAAE- code. EU code I am guessing. Tried the many fixes posted around the internet but nothing.

What do you guys suggest is the best course of action to get this rectified?

Quote:

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Originally Posted by Feichai

I am having the same issue as you guys. Enter 20 digit code on the website and keep getting a RAAE- code. EU code I am guessing. Tried the many fixes posted around the internet but nothing.

What do you guys suggest is the best course of action to get this rectified?

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Nothing rectifies it at the moment if you are getting error 2'd or repeated RAAE codes. My only suggestion would be to get through the support line and get your ticket in. It won't do anything right now, but it might down the line.

I tried to use my code that I got in my email and it does not work at all. It was telling me an error for my ps3

Quote:

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Originally Posted by highstakesjenga

Same issue here. Preordered NA, getting EU code.

I sent a support email yesterday, and the response back was that the issue is resolved. So, I tried again, nope. Still getting an EU code.

Getting really frustrated with this.

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Same here they said they resolved it but i keep getting EU codes :( nothings working

I keep getting the EU code for mine. Well I hope they just fix this already cause I didn't want to waste months for a preorder that I cannot play

is not fixed =(
still the same boring RAAE
instead of us contacting support why cant they just make a page..

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further try to discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.