Early Access Codes - Problem Solver

Keep in mind there is a difference between the emails you receive from NA / EU store
Na uses Digital River (those can find their code https://www.findmyorder.com/)
EU will receive the code by mail (i got mine just today 22 august)


If you receive a 20 digit code (XXXXX-XXXXX-XXXXX-XXXXX) you have to follow these steps

1) Go here https://secure.square-enix.com/accou...vearlycontract
2) Enter the 20 digit code.


If you receive a 18 digit code (XXXXXX-XXX-XXXXXX-XXX) you have to follow some extra steps

1) Get your 18 Digit pre-order code.
2) Go here http://preorder.na.finalfantasyxiv.com/ or http://preorder.eu.finalfantasyxiv.com/
3) Enter the code, if it errors, keep hitting submit, no need to refresh. Once it goes through, u'll see a new page with a 20 digit code and you will receive a mail with the code also.
4) Go here https://secure.square-enix.com/accou...vearlycontract
5) Enter the 20 digit code.

If you receive a 12 digit PlayStation 3 code (XXXXXX-XXX-XXX) steps

For PS3 players you'll get a 12 digit code.
Enter that in Account Management - Redeem Codes on the PS3,
It will prompt the client which you don't have to download if you have the Phase 4 one.


For Those Receiving Code Region Errors

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We're aware that some NA users are receiving EU-region codes and are working to address that as well. We'll be sure to keep you updated.

https://twitter.com/FF_XIV_EN

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If you need the correct region - Open a ticket with their support page http://support.na.square-enix.com/ or wait till the next announcement

Or you can simply make a matching region account (If you dont have characters saved from beta)
The region doesn't matter ingame you will be able to play or both NA and EU server with whatever region your account is bound to

You can figure out which region your code is by looking at the first 5 digits (PC only)
RAAU = NA code
RAAE = Europe Code

SE is working on this issue.


How to check that you are all set for Early Access with Playstation 3

On your PS3 XMB (Xross Media Bar--that's your main PS3 system menu):
Go to "PlayStation Network" > "Account Management" > "Transaction Management" > "Services List"
You should see FFXIV:ARR in the list.
Press X on FFXIV:ARR and you should see "Final Fantasy XIV: A Realm Reborn Early Access" on your PSN account.
That is it. You can rest assured that you have Early Access on PS3. You do not have to re-download the game client again if you have already downloaded it for the open beta (beta phase 4). It is the exact same file on PSN. (You can test this by going into your PlayStation Store, choose "View Downloads"[on the bottom left hand side, just keep pressing down on your d-pad]. You will see that you only have one FFXIV:ARR in your download list [both from open beta and early access codes] instead of 2 separate items.)


Preorder Code: Error 3 FIX

this has worked now for a number of folks. "What finally worked for me was editing my profile settings. Basically, after going to the pre-order code entry site and picking your language, it asks you to log in. After you log in (you may need to fill in some information) it'll take you to the code entry page. Instead of entering the code, I clicked my newly chosen handle in the upper right corner of the page. That displayed a drop down, and I clicked the "My Profile" option. That took me to the profile details page. I filled in the information there and noticed that my language was set to English (UK). I changed that to English (US), saved my information, went back to the pre-order page, and was able to enter in my code without any problems."


PS3 FFxiv: the code you are entering is not valid or is already in use

Reply from PSN Support:

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The reason you are receiving the message that the code is invalid is because it is a code for the European region. I would recommend that you get back in touch with Square Enix so they can provide you with a code for the United States. You may contact them using the information below."

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Open a ticket with their support page http://support.na.square-enix.com/ or wait till the next announcement


If you accidentally registered your Early Access Code to the wrong Service Account or Square Enix ID. What can I do?

If you accidentally registered your FINAL FANTASY XIV: A REALM REBORN Early Access Code to the incorrect Service Account or Square Enix ID, we will be able to offer a one-time assistance after you verify your account.
Please take the following steps on the link to contact the SQUARE ENIX Support Center and receive assistance.

http://support.na.square-enix.com/fa...68218&ret=main

the ps3 codes that i have seen dont have the raau/raae thing...it seems to be a random string of 4 numbers and letters. And a number of us are receiving the message "the code you are entering is not valid or is already in use" does not say anything about a regional issue.

Thank you for your very comprehensive post! Me and my wife are having the 20-digit Region problems wherein we bought the NA version, but was given EU codes. We are currently waiting on an official statement on the region problems.

One of the websites in the support forum answers this question:
I accidentally registered my Early Access Code to the wrong Service Account or Square Enix ID. What can I do?
http://support.na.square-enix.com/fa...68218&ret=main
*This recovery can only be performed once per account.

Perhaps, for some people who unwillingly created or were forced to create an EU account (thereby, abandoning their Phase 4 characters) just to input their 20 digit EU codes, sending an e-mail support ticket may help.

To add to this, Me and my wife made a mistake wherein two pre-order (18-digit) codes were registered to only one account (forgot to log-out). The http://preorder.na.finalfantasyxiv.com/ website for that one specific account gives out two 20-digit codes that are unfortunately EU, not NA. :mad:

I do hope everybody's problems get resolved before the early access starts, especially those who are now having problems with the account region vs. 20-digit code region problem!

I sent them an email support about "registration" code..I think i chose the wrong category but anyway..hoping for a reply

I think i'll give them until Friday and see if I can get back a NA code..if not I'll just start again with new account binding it to EU

at least didn't got that far in phase 4 =/

just is annoying and we kind of deserve our correct region codes and not forcing us to create new account >.<

This is a great post, I was being affected by 1 or more of these issues and I wish I had been able to get this info before I pulled out all of my hair...ok, well didn't pull it out, just sorta mussed it up a bit ;-)

I still haven't even received my early access code. Hopefully it comes soon. Only 2 days away.

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Originally Posted by verilix

I still haven't even received my early access code. Hopefully it comes soon. Only 2 days away.

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You have to use your "XXXXXX-XXX-XXXXXX-XXX" 18 digit key code on http://preorder.na.finalfantasyxiv.com/ website and it will generate a "XXXXX-XXXXX-XXXXX-XXXXX" 20 digit code (code is generated right away and displayed on the website after you complete the enter you 18 digit code part) that you put in on https://secure.square-enix.com/accou...vearlycontract . As per the original poster (and was my experience too). If you don't put the 18 digit one in I don't think you get your code. Not sure about the PS3 version (but the OP has info for that one too).

Thank you so much for posting this. I was stuck in the "Error 3" loop for days, but as soon as I changed the language in my profile settings from "English (UK)" to "English (US)" and submitted my code again, it immediately worked.

Kinda disheartening that the pre-order system is having so many issues, but hopefully the actual game launch will be less problematic.

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Originally Posted by Ironman2ooo

You have to use your "XXXXXX-XXX-XXXXXX-XXX" 18 digit key code on http://preorder.na.finalfantasyxiv.com/ website and it will generate a "XXXXX-XXXXX-XXXXX-XXXXX" 20 digit code (code is generated right away and displayed on the website after you complete the enter you 18 digit code part) that you put in on https://secure.square-enix.com/accou...vearlycontract . As per the original poster (and was my experience too). If you don't put the 18 digit one in I don't think you get your code. Not sure about the PS3 version (but the OP has info for that one too).

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I ordered from the Square store, and have an EU copy ordered. NA fixes don't work.

Bump for wrong region for PS3 code. Opened a ticket but I'm not holding my breath. The method to switch profile settings from English UK to English US won't work for PS3 peeps. It will just keep sending you the same exact early access code.

it doesn't work 100% for PC also

either way, the region code is stupid. if they let us play in ANY servers when it launch, what is the point of region codes? Why can't they just issue region free codes to be less hassle

like B******* company for example, 1 game, 1 region (except china) , no hassle and trouble at all.

Getting the same error and tried switching regions but it's still not working for me, I hope this gets solved soon and does not interfere with early access...

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Originally Posted by bluefan

Bump for wrong region for PS3 code. Opened a ticket but I'm not holding my breath. The method to switch profile settings from English UK to English US won't work for PS3 peeps. It will just keep sending you the same exact early access code.

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What she said. I keep getting screwed over with the same preorder code.

What's the deal, SE? Where's our promised solution?

well now i keep getting error 80023156 instead of invalid code or already in use.....

That worked perfect, I thought because it showed up in my profile, I was done. NOPE. Retried your steps and BINGO, 20 digit code for the registration for my actual account giving me the bonus items. Thank you for this.
http://i.imgur.com/TIufmhJ.gif

Does anyone know if the pre-order items will be available to all characters associated with the account it's registered to? On PS3 after logging into the launcher I can go through options to link the items but only 1 character shows up under options (which isn't my main character).

Edit: Disregard, found a reference.

From Camate:

Pre-order bonuses attach to an FFXIV service account, so all characters on that service account will be able to receive the pre-order bonuses.

Thanks mate! This helped like a charm!!

Has anyone been having issues registering the Early Access code?

I keep getting this error with mine:
http://i.imgur.com/wvbsGb1.png

Other people according to this are not having this issue: http://www.reddit.com/r/ffxiv/commen..._site_working/

And, yes, this is with an NA Early Access Code from this website: http://preorder.na.finalfantasyxiv.com/downloadpc?code=

I've tried again today and still comes up with that error. The codes are valid. I already have the 20-digit Early Access Code for the NA version starting with "RAAU".

I've already tried changing region or language, nothing works.

I really hope they fix the Error 3 code soon. I tried to redeem my code at 04:30 EST this morning, when everyone in the US is asleep, and STILL got the Error 3 code. That tells me that it's not only a congestion issue. I also still can't access my Square Enix Membership account to try the language fix.

I created 2 cases with Tech support. They blew off the first one, telling me to try later. I created another one this morning. Hopefully this gets fixed so I can play tomorrow.

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Originally Posted by RDMSeeker

the ps3 codes that i have seen dont have the raau/raae thing...it seems to be a random string of 4 numbers and letters. And a number of us are receiving the message "the code you are entering is not valid or is already in use" does not say anything about a regional issue.

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No it doesn't. There is no way short of contacting someone from PSN to determine if it is in fact the wrong region. Sometimes also, it may take some time for the code to work on PSN as well. i had a code that was not working, but after a day it worked.

The profile edit helped my brother register his EA code. First time was error 3 then switch stuff around in profile and bam! it worked

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Originally Posted by Aydem

3) Enter the code, if it errors, keep hitting submit, no need to refresh. Once it goes through, u'll see a new page with a 20 digit code and you will receive a mail with the code also.

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I ordered PC CE from Game and they sent the 18 digit code wich worked properly re-directing me to the 20 digit one but i had no confirmation email or even a email with that same code. Im gonna wait till tomorrow and see if it worked but after reading this i can say imworried now. ^^

How do I submit a ticket to the support center? Do I include my pre-order code from the wrong region?

error 3 ... cant switch stuff around cause the site tells me there are too many redirections so it wont open

Anyone know how long it takes to get the e-mail with the EU pre-order code once you've order from the SE store?

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Originally Posted by Micha_lol

error 3 ... cant switch stuff around cause the site tells me there are too many redirections so it wont open

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Welcome to my world. At this point I'm pretty sure I won't be able to play tomorrow. They've handled this problem very poorly and there will probably be a rather large verbal backlash for the first week or so. Personally, I don't feel that I'm entitled to the head-start (even though I paid for it in June), but it would have been nice to get out of the newbie area that I'm so close to leaving. Oh well.