Missing 1.0 character

Anyone else not see their 1.0 Legacy character load on your Server? I've played in the phase 1 made a new toon and all.

Did i miss anything that needed to be done that my old character is not loading up in the server for phase 3?

Im from the Gugnir Server and my characters doesn't show up but when i click on new character i can load my toons appearance.

:confused: halp!

perhaps because its a 'toon'
we dont have a 'toon' here

*snicker*

My toon is also not loading up.

There's a good bunch of people I've seen having similar problems. I'm in queue for chat support about it myself. But I think the problem is: I have 2 service accounts when I look at my XIV account. "Final Fantasy XIV 1" and "Final Fantasy XIV 2". For whatever stupid reason, my ARR beta access was given to XIV 1, but my 1.0 character, and my CE bonus items, are tied to XIV 2.

And as far as I know, there's no fix for this yet.

You're definitely not alone. I'm on hold, too.

Quote:

---

Originally Posted by Denmo

My toon is also not loading up.

There's a good bunch of people I've seen having similar problems. I'm in queue for chat support about it myself. But I think the problem is: I have 2 service accounts when I look at my XIV account. "Final Fantasy XIV 1" and "Final Fantasy XIV 2". For whatever stupid reason, my ARR beta access was given to XIV 1, but my 1.0 character, and my CE bonus items, are tied to XIV 2.

And as far as I know, there's no fix for this yet.

---

Yea this is how my account is set up too they are separated. I hope there is a fix soon. although I'm glad I'm not the only one experiencing it.

Quote:

---

Originally Posted by Denmo

My toon is also not loading up.

There's a good bunch of people I've seen having similar problems. I'm in queue for chat support about it myself. But I think the problem is: I have 2 service accounts when I look at my XIV account. "Final Fantasy XIV 1" and "Final Fantasy XIV 2". For whatever stupid reason, my ARR beta access was given to XIV 1, but my 1.0 character, and my CE bonus items, are tied to XIV 2.

And as far as I know, there's no fix for this yet.

---

I waited on chat yesterday for nearly an hour (because the first time the agent just closed chat the second it opened). The guy told me that OH NO FFXIV 2 HAS BETA ACCESS DON'T WORRY I SEE IT HERE ON MY SIDE! Don't believe them. I do NOT have access to my 1.0 character, because if I select only the FFXIV 2 account, which is where all my stuff, minus beta access is, I can't even launch the game.

The handling of this any issue regarding this game disgusts me.

I just went through 2 chat support sessions, and in both cases, after 40 min of waiting apiece, I was canceled out the moment I got to my turn.

I hate to sound rude n'all, but this is bull****.

Quote:

---

Originally Posted by Denmo

I just went through 2 chat support sessions, and in both cases, after 40 min of waiting apiece, I was canceled out the moment I got to my turn.

I hate to sound rude n'all, but this is bull****.

---

No, it has nothing to do with you being rude. It is bullcrap. It's getting harder and harder to want to continue playing this because I don't want to imagine the day I have to actually contact support with an actual issue.

Friend had same issue, and he actually got word out of the chat support.

Quote:

---

Agent Jordan G: I'm sorry there is no way to move characters or beta accounts. Once phase 4 happens then you can play on the Legacy account or you can try to contact the forums and they might be able to help.
You: its one account with two FFXIV service accounts
You: its one log in name and password
You: with two service accounts for FFXIV
You: there is no way to move it or issue a new beta key? Legacy characters are supposed to have gauranteed access to the beta.
Agent Jordan G: You applied the code to the wrong account and we can not issue you a code again.
Agent Jordan G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Jordan G has disconnected.

---

It's hard not to take that as, "You're stupid for putting it on the wrong account. Have a nice day."

And yet from what I recall, I never had the option of which account to apply my key to.

Quote:

---

Originally Posted by Denmo

Friend had same issue, and he actually got word out of the chat support.



It's hard not to take that as, "You're stupid for putting it on the wrong account. Have a nice day."

And yet from what I recall, I never had the option of which account to apply my key to.

---

It never gave an option, so it's not the our fault. I spent 2 years selecting FFXIV 2 on the login screen for 1.0, I'm pretty sure I know which account is the main one.

I just got off a chat support. He was able to help me out by getting me a new code that applied to my FFXIV Service Account 2.

I now have access to my 1.0 character. Hopefully everyone else is able to get their issue fixed, especially you Denmo...gotta get dat 2.0 beard on.

That's good. But if he cuts me off again I swear I may get banned from 2.0 entirely just from the expletives my mouth will emit.

Ok here's what I had to do. I went to Customer Support of Final Fantasy XIV. Contact Category: Products & Services; Sub-category: Beta Test

Just put that you have not received your beta key for your 1.0 service account. CS logs in and HOPEFULLY give you a new key.

After this, CANCEL your Final Fantasy XIV(the first one) just for safe measures, and leave the Final Fantasy XIV 2 or 3 which ever contains your 1.0 character.

Register your code and pay attention to which account to apply it to as it may give you a drop down. Then you should be able to access your 1.0 character.

I had a similar problem when I 1st attempted to log in. I have 2 accounts with legacy status. My main account didn't appear upon login but it showed me as a Legacy status. My alt was back in my original server. After tinkering with the character selection (I was trying to delete the character I recently made on Beta to see if my main would reappear) I found my original character by selecting the world button/selection on top of my character's name.

https://lh6.googleusercontent.com/-I...4-o/Server.PNG

Hope this helps :)

go to your server on the select screen.

So why do we have 2 service accounts to begin with? I didn't do that so why is it there? And when applying the beta code it doesn't give you the option to attach it to a certain one. You have 2 service accounts with one username and password to log in and it obviously works. I am confused on this matter.

Quote:

---

Originally Posted by indira

go to your server on the select screen.

---

My 1.0 character didn't show up until I went to the server I played on (Excalibur) where I could then load up my character (don't forget you can scroll the server list to move the list up/down - seems people have issues with that too). It's not on the character select screen by default.

Quote:

---

Originally Posted by Themis

My 1.0 character didn't show up until I went to the server I played on (Excalibur) where I could then load up my character (don't forget you can scroll the server list to move the list up/down - seems people have issues with that too). It's not on the character select screen by default.

---

The issue where there are two service accounts won't be solved by this. Even when you select the correct server, your character just doesn't show up. It's super lame and the customer service is really bad.

Also: *animu cutscene* Denmo... considers me his friend? *stoic tears*

*Fist of the North Star gaze at the sunset* I have only two friends. *raises his left and right fists*

I was finally able to get to Customer support via the chat service. I think what was originally going on was Chrome didn't like their chat service and it auto-booted me when the chat opened up. So on my 4th try I used IE, and it worked. Talked to support guy and he straight up gave me a new beta key for my second service account.

Hope this helps anyone else.

Quote:

---

Originally Posted by Denmo

*Fist of the North Star gaze at the sunset* I have only two friends. *raises his left and right fists*

I was finally able to get to Customer support via the chat service. I think what was originally going on was Chrome didn't like their chat service and it auto-booted me when the chat opened up. So on my 4th try I used IE, and it worked. Talked to support guy and he straight up gave me a new beta key for my second service account.

Hope this helps anyone else.

---

I'll have to wait until Monday, but good deal.

We didn't get an option to select the service account we wanted. At least not from what I can remember. Just odd.