If you have comcast, call them immediately to remove the block

I just got off the phone with Comcast. Square Enix emails have all been blocked because of the number of people that have flagged their emails as spam. Because so many of them went out today, they are all blocked.

Even if you do not have it flagged as spam, too many people do and you will not get your email. Call them now and have them temporarily remove your email from their block list.

Hope that helps you all-
Celestial One
Hyperion

Quote:

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Originally Posted by Kenshiro0314

I just got off the phone with Comcast. Square Enix emails have all been blocked because of the number of people that have flagged their emails as spam. Because so many of them went out today, they are all blocked.

Even if you do not have it flagged as spam, too many people do and you will not get your email. Call them now and have them temporarily remove your email from their block list.

Hope that helps you all-
Celestial One
Hyperion

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I take it that solved your problem?

Yet another reason I am so glad I have FiOS... Even if it costs me an arm and both my legs haha!

Hopefully, waiting for the email to pop in. They said it might take a few minutes.

Square-Enix need to have a chat with comcast it seems.

As an aside, if I had them as an ISP, I would definitely complain that it is stupid to filter emails like that automatically, people can decide for themselves what is spam and what isn't.

Also I'd be switching to a different email provider, gmail never give me any problems.

Quote:

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Originally Posted by Kenshiro0314

Hopefully, waiting for the email to pop in. They said it might take a few minutes.

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Ok so we can conclude that most legacy members have gotten their email today...

Do let us know if comcast resolves your "issue" since you know NDA AND ALL. I called they said they are having a technician send it from the server if possible. I do get the impression I should be worried by my service reps particular sounding confusion....

edit relevant(language): http://www.penny-arcade.com/comic/2009/05/01/its-tiamat

screw the NDA on this topic. this is an issue effecting many people and it needs to be corrected, it is a good thing people are posting this. Because this is not a small isolated problem and people need to know how to correct it.

If no one posted it would never of even been known as the cause of the problem.

Comcast apparently blocked SE regionally because to many morons reported the SE mail as spam. So now it is globally blocked for everyone.

No secret legacy members get in beta, SE already broke the NDA on that.

Quote:

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Originally Posted by Phen

Do let us know if comcast resolves your "issue" since you know NDA AND ALL

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Me? My inquiry likely wouldn't be a question that you had. I couldn't tell if you meant me or the OP because the OP never stated an issue... In fact the OP clearly stated what she wanted to ask. If for the OP you mean how her situation resolved then sure, let us know so all the current comcast users know that they already got their email...

Quote:

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Originally Posted by Kenshiro0314

Hopefully, waiting for the email to pop in. They said it might take a few minutes.

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Any luck yet? I'm a call in a little bit.

Quote:

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Originally Posted by NamudNevets

Any luck yet? I'm a call in a little bit.

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No response sounds like a good sign... :)

Pretty obviously the OP since they mentioned waiting on their email.

Edit: and my direct quote reply to kirito didnt take either- technology freaking loves me today!

I have Comcast and had no issues. :/

Quote:

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Originally Posted by Xatsh

screw the NDA on this topic. this is an issue effecting many people and it needs to be corrected, it is a good thing people are posting this. Because this is not a small isolated problem and people need to know how to correct it.

If no one posted it would never of even been known as the cause of the problem.

Comcast apparently blocked SE regionally because to many morons reported the SE mail as spam. So now it is globally blocked for everyone.

No secret legacy members get in beta, SE already broke the NDA on that.

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Exactly. It's a wide spread issue and because SE does not support Beta via phone or live chat, we have nowhere to go to resolve issues or share information. They screwed the pooch on this one. I am just trying to get answers so the Legacy members that didn't get their email some information to assist them.

So there.... this day didn't end without a hitch but nearly all of the legacy members can now get to the legacy forum. All in all, there was progress.

If this OP is true you will need to call this number 8563177272 (or so the rep told me)

Quote:

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Originally Posted by Kenshiro0314

Exactly. It's a wide spread issue and because SE does not support Beta via phone or live chat, we have nowhere to go to resolve issues or share information. They screwed the pooch on this one. I am just trying to get answers so the Legacy members that didn't get their email some information to assist them.

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TY. I gotta call them when i get a few mins tontie. Just hoping to hear you get urs so we can solve the problem. Keep me up to date pls thx.

Quote:

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Originally Posted by Phen

Pretty obviously the OP since they mentioned waiting on their email.

Edit: and my direct quote reply to kirito didnt take either- technology freaking loves me today!

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I thought so, that sounded like you were asking me...

Quote:

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Originally Posted by NamudNevets

TY. I gotta call them when i get a few mins tontie. Just hoping to hear you get urs so we can solve the problem. Keep me up to date pls thx.

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Nothing yet my friend. I am on hold again. The number I called is 888-565-4329.

How did you guys get Comcast to help? They basically told me they were blocking ffxiv-noreply@square-enix.com and that SE would have to fill out their form to get it unblocked in their system.

Should I try calling them again and see if I get someone else?

You did say that they did block an e-mail tho correct?

Quote:

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Originally Posted by Zumi

How did you guys get Comcast to help? They basically told me they were blocking ffxiv-noreply@square-enix.com and that SE would have to fill out their form to get it unblocked in their system.

Should I try calling them again and see if I get someone else?

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I RLY RLY hate dealing with Comcast..... I so don't wanna call LMAO

Comcast is never easy to deal with...But if enough people complain and threaten to drop their service maybe they will stop playing the we can't game and fix it.

I'm surprised that they are going to be able to send you the mail they blocked. Most mail servers simply discard the email if their spam list blocks it and it is gone forever unless resent by the original sender.

Obligatory lol comcast

Having to deal with their service is one thing... but why use their e-mail too? At least people in low coverage areas can still choose that regardless of the ISP

My thing is I receive every other e-mail no matter what, SE news, other invites, and some other mass e-mails and have nvr had a problem until now so I'm confused at this point....

And I can confirm that some Comcast users did receive an e-mail.

Is it only people using comcast's email that aren't receiving anything from SE or is it everyone who has them as their internet provider? I've not had problems getting newsletters and the like before, but it sounds like this block is pretty recent. Trying to decide if I should go get cranky with them or not.

Why would they just temporarily remove block, and just not remove the block? since SE is legit company, and not spam.
And why have people marked SE as spam to begin with? if they didn't want SE posts, they could just...you know...unsubscribed?

@Radacci I have a better question, why do people use the email they get with their ISP? Anyone can create a Gmail, Yahoo <insert free email company here> account.

This is only effecting you if you are using Comcast's free email service. If you have Comcast as a ISP but another mail service, you will get your invite. /smh

Well none of us have ever had a problem. You're "question" and such aren't even helpful to the topic, and you're not the first person to say why use the ISP email. If you have any suggestions please share, otherwise, why are you even posting?

Quote:

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Originally Posted by KahnyaRedx

Well none of us have ever had a problem. You're "question" and such aren't even helpful to the topic, and you're not the first person to say why use the ISP email. If you have any suggestions please share, otherwise, why are you even posting?

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Because I am allowed to post and it actually looks like it's been handled anyways. Also, people who have created multiples of these threads need to understand, this is not an issue for SE. As a former employee there (Comcast), this is not something new. They (Comcast/Xifinity) believe by doing something like this they are preemptively assisting their users. They have also been known to port 25 block your OWN email if they think you are spamming emails from your account.

Helpful enough? -.-

Also:

Quote:

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Originally Posted by KahnyaRedx

Comcast is never easy to deal with...But if enough people complain and threaten to drop their service maybe they will stop playing the we can't game and fix it.

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This doesn't work. No retailer will care if you don't come back. There are MILLIONS of other people who have left and come back and will leave again.

Yes that was helpful thank you. I wasn't trying to sound like an a** but it's frustrating, not just to me, but to the other users who didn't receive their beta invite due to Comcast blocking the email. I'm sure we have all learned now to not use the ISP email though, I know I certainly have and wish something like this would have happened sooner so I would have never encountered this.

Lol, Comcast sucks. Isn't it nice that they let OTHER PEOPLE decide what's useless to you?

Quote:

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Originally Posted by Punainen

Lol, Comcast sucks. Isn't it nice that they let OTHER PEOPLE decide what's useless to you?

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Its really unprofessional of them. If they think something is spam send it to our spam folder not outright block it so we don't even see it.

They can't see to tell the difference between something legitimate and not.