Unable to log in

I was playing an hour ago just fine.
Now the launcher doesn't even load showing me "A system error occured: 7. Timeout"
It's mine or SE side?

Not just you. When I start the launcher, the banner and news ticker load, but where the boxes for account and password should show up, only a loading message stays for a long time, that will eventually be replaced by "please restart the launcher" and if you keep waiting, it will eventually throw a message box with an error, either error 7 or 10.
I can load up the square enix website, but when I click on support it hits a timeout.

Edit: Seems I caught a lucky break and after a long loading time I finally did get the login window. Ingame everything seems okay, but the support website and login server seem to still be difficult to reach.
Maybe the DDoS-ers moved from NA to EU today.

Found an article, while not exactly the issue, it is related and may offer a solution.

https://support.na.square-enix.com/f...=67598&ret=faq

Well... thank you for the attempt, but one of the problems we have is that we can't connect to the square enix support site, so we (or at least I) can't see whatever you linked to.

Yeah, all the same for me, too, same error message, and also including not getting to the support page - it stays on the white page trying to load forever.

https://forum.square-enix.com/ffxiv/...94#post6785794

Same problem in Germany. We are already in contact with the support but with no solution. I even had to use a vpn to login to the forum and support Center. Couldn’t load the page without

The problem is that ff14 uses a global login server for processing logins. That server is located in Japan. My traceroutes to it (from German Telekom) are routed via the US and are heavily dropping packets (pings won‘t even reach the server). Looks like SE problem.

I'm also unable to login form Germany since yesterday. It's a differrent issue as the start post, but something went completley wrong.

Same problem here. Germany, Telekom.

Same problem here. From germany. Using a VPN solves it mostly. But you honestly shouldn't be expected to use a VPN just to play FFXIV.
The problem is that I don't really know who to call or give feedback to.

Should i call or complain to Telekom or to SE?

Same problem here. Unable to login unless I use VPN- I had to use it even to login on FFXIV website and forums.
I'm from Poland, T-mobile which I believe belongs to Telecom as well. Seeing so many reports from Telecom customers makes me think it's on their side but who knows ~_~

Quote:

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Originally Posted by TimotheusReed

Same problem here. From germany. Using a VPN solves it mostly. But you honestly shouldn't be expected to use a VPN just to play FFXIV.
The problem is that I don't really know who to call or give feedback to.

Should i call or complain to Telekom or to SE?

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You can complain to both, but the problem was/is caused by the Telekom because they have borked their routing tables. My guess is that a company lilke SE has a better chance to get a resolution then a lowly customer.

(still broken, btw, need a temporary VPN connection to login)

Quote:

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Originally Posted by TalithaSolarien

You can complain to both, but the problem was/is caused by the Telekom because they have borked their routing tables. My guess is that a company lilke SE has a better chance to get a resolution then a lowly customer.

(still broken, btw, need a temporary VPN connection to login)

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Yeah propably the best is if we all start complaining to Telekom and SE as much as we can and don't stop with it.

Btw, for me it still also hasn't changed. I am still having the same problems and can't login.

Problem still persists, if you can't use a VPN you just can't login...

A little update I read over in the German forum: Apparently the issue stits between the German Telekom (and it's sub-companies like Magenta for Austria) and Japan at a company called NTT. Apparently another customer of NTT is overloading the "peerings" (whatever that is) to Telekom, causing the issues. They are saying they're working on it, but can't give an estimate, since it depends on NTT and not just themselves.

Information courtesy of the user Stillhungry.

Maybe SE should start asking themselfes if they have continental local DCs and gameservers/worlds in their respective continent if it isnt a catastrophic redundancy planning fail to have login servers for the launcher only once cental in japan.

Even if this Problem will be fixed it can happen anywhere at anytime again in every country outside of japan. (Europe/USA/Australia..)