Unable to log in

[Sinnerslazer]

I was playing an hour ago just fine.
Now the launcher doesn't even load showing me "A system error occured: 7. Timeout"
It's mine or SE side?

[No_Nick_Needed]

Not just you. When I start the launcher, the banner and news ticker load, but where the boxes for account and password should show up, only a loading message stays for a long time, that will eventually be replaced by "please restart the launcher" and if you keep waiting, it will eventually throw a message box with an error, either error 7 or 10.
I can load up the square enix website, but when I click on support it hits a timeout.

Edit: Seems I caught a lucky break and after a long loading time I finally did get the login window. Ingame everything seems okay, but the support website and login server seem to still be difficult to reach.
Maybe the DDoS-ers moved from NA to EU today.

[Roxiu]

Found an article, while not exactly the issue, it is related and may offer a solution.

https://support.na.square-enix.com/f...=67598&ret=faq

[No_Nick_Needed]

Well... thank you for the attempt, but one of the problems we have is that we can't connect to the square enix support site, so we (or at least I) can't see whatever you linked to.

[PaleYonder]

Yeah, all the same for me, too, same error message, and also including not getting to the support page - it stays on the white page trying to load forever.

[Melzas_Maldoran]

https://forum.square-enix.com/ffxiv/...94#post6785794

Same problem in Germany. We are already in contact with the support but with no solution. I even had to use a vpn to login to the forum and support Center. Couldn’t load the page without

[TalithaSolarien]

The problem is that ff14 uses a global login server for processing logins. That server is located in Japan. My traceroutes to it (from German Telekom) are routed via the US and are heavily dropping packets (pings won‘t even reach the server). Looks like SE problem.

[DarkArvan]

I'm also unable to login form Germany since yesterday. It's a differrent issue as the start post, but something went completley wrong.

[Tako-Takemi]

Same problem here. Germany, Telekom.

[TimotheusReed]

Same problem here. From germany. Using a VPN solves it mostly. But you honestly shouldn't be expected to use a VPN just to play FFXIV.
The problem is that I don't really know who to call or give feedback to.

Should i call or complain to Telekom or to SE?