Some compensation would be nice

I know it's not their fault getting these many DDOS attacks but please compensate us.
A lot of activities in this game require continuous playing (eg prog) and it's such a terrible waste of time when you disconnect and get a 5-min queue to get back.
Some free login days would be nice.

Or losing mats for crafts. It's really annoying. Some extra play days and upgraded server equipment would be nice.

It just wasted a whole prog (and probably another clear) of Doomtrain.

Compensation won't make up for the time lost, and the money is really nothing to me. A single day's food probably costs me more.

I lost a treasure map because of this garbage earlier.

yknow what at this point I'd settle for .. oh I don't know .. SE saying ANYTHING AT ALL. Like actually say SOMETHING to their paying customers. Even if it actually is DDOS or something else entirely out of their control having to do with the service hubs, they could have just the tiniest sliver of consumer respect and communicate somehow. The fact that the server craps out 20 times a day is one thing sure, but the fact that they can't even be bothered to speak out, that they value us so little that we're not even worth a statement, that's the truly troubling part of all this.

It is their fault they get DDosed so much and they aren't going to give you compensation because they're greedy.

According to other threads, CS is just telling customers it's a customer issue and completely unrelated to SE. Which is impressive that 2000 of us all, at the same time, had the same tech issue. Incredible.

Don't expect anything from them. Stop playing or raise hell online. If you are going to fanfest, demand to be heard. They will ignore the problem until they are forced to respond.

Make them respond or keep paying your sub for substandard service.

This is the 2nd time we've had multiple days of DDOS happening in close proximity. What a way to end of the year for this game.

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Originally Posted by Keumjo

According to other threads, CS is just telling customers it's a customer issue and completely unrelated to SE. Which is impressive that 2000 of us all, at the same time, had the same tech issue. Incredible.

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Yeah man conveniently in my M9 group the other day 5/8 of the party DC'd as soon as we pulled and the rest of us lagged so hard that we were dead when the game finally caught up but it's TOTALLY a user end issue! Nevermind the fact that my friend said the queue to get back in after the DC was at like 1200 as well. Unbelievable that they are even trying this excuse honestly. How dumb do they think we are?

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Originally Posted by Keumjo

According to other threads, CS is just telling customers it's a customer issue and completely unrelated to SE. Which is impressive that 2000 of us all, at the same time, had the same tech issue. Incredible.

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I'll hazard a guess that those responses are just automated templates. We've gotten very little transparency about DDoS mitigation so I wouldn't be surprised if it was standard policy to deny anything outside of Lodestone announcements.

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Originally Posted by KihyiFelhede

I'll hazard a guess that those responses are just automated templates. We've gotten very little transparency about DDoS mitigation so I wouldn't be surprised if it was standard policy to deny anything outside of Lodestone announcements.

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General announcments is all we will ever get they will never go into detail about how they are fighting back. It would be like telling a bank robber the combination to the safe.

Feels like game is about to go into maintenance mode

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Originally Posted by Alicie

Feels like game is about to go into maintenance mode

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You best start believing in maintenance mode, Warrior of Light. You're in it.

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Originally Posted by Jeeqbit

It just wasted a whole prog (and probably another clear) of Doomtrain.

Compensation won't make up for the time lost, and the money is really nothing to me. A single day's food probably costs me more.

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Happened to too many parties. We were at the last car when the ddos occurred, and had to do the whole raid from start.

SE are either wilfully ignoring us and burrying their head in the sand or they aren't ready to announce measures they are actually taking. Either way is bad and compensation should be given

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Originally Posted by Hanzz96

SE are either wilfully ignoring us and burrying their head in the sand or they aren't ready to announce measures they are actually taking. Either way is bad and compensation should be given

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They said on they taking counter measures. That's all their going to say or will say on the subject.

I'd settle for some communication and plans.

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Originally Posted by Raim

I'd settle for some communication and plans.

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I'd settle for acknowledgement rather than customer service attempting to gaslight the community into thinking it's some massive user side issue.

F2P XIV 2026

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Originally Posted by Keumjo

According to other threads, CS is just telling customers it's a customer issue and completely unrelated to SE.

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As an ex IT worker, I would lay into them how that is factually false. Many times the mass DCs happen, my GF or I don't DC but the other does. (Edit: Same network connection) If it was our end, both would DC. When only one of us does, it's obviously your service.

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Originally Posted by NanaWiloh

They said on they taking counter measures. That's all their going to say or will say on the subject.

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The counter measure is swapping their ISPs since the entire problem is the NTT nodes getting hit, but they clearly don't give a shit about the DDoSing. The reality is that Square Enix does not care about their non-JP playerbase. They do not read the English forums, they do not read English feedback, they've ignored ping-related clipping issues for a decade, they create useless datacenters like Materia purely to get non-JP people off their precious servers, and now we have this DDoS issue that has happened for over a year with zero changes or improvements. They literally couldn't care less if NA can play the game or not

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Originally Posted by Router

The counter measure is swapping their ISPs since the entire problem is the NTT nodes getting hit, but they clearly don't give a shit about the DDoSing. The reality is that Square Enix does not care about their non-JP playerbase. They do not read the English forums, they do not read English feedback, they've ignored ping-related clipping issues for a decade, they create useless datacenters like Materia purely to get non-JP people off their precious servers, and now we have this DDoS issue that has happened for over a year with zero changes or improvements. They literally couldn't care less if NA can play the game or not

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Not surprised as SE is not alone in not caring. Blizzard gives the same treatment to oceanic players. It's all part of the MMO gig..

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Originally Posted by Alicie

Feels like game is about to go into maintenance mode

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Yes, the game just put out a new patch with a ton of returning players and has solid plans for the next several years, but yes, it's about to go into maintenance mode. Sure. It's comments like this that make the rest of our feedback not worth reading...