FIX YOUR SERVERS

I have been disconnected several times today 5+ in the last minute. I can not get back into the instance i was in. This has been going on since 7.3.8 with either lag spikes or server disconnect. I am so tired of this. I am either going to get back in or not. It is like the entire primal data server is offline.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:
Please provide:
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Does this only happen to one character or all characters?

Once we receive more information on the disconnection issue you are experiencing, we are more than happy to look into this issue further. Thank you for visiting the Final Fantasy XIV Technical Support Forums!

It's the 90k kicking everyone offline then 500-1500 people in queue problem. The copy and past question and asking for people won't solve this problem.

I play a few other MMO games and this is NEVER a problem in those games. SE needs to either jump down their NA hosting companies throat to get this fixed or change companies. This has been going on for weeks now, if not months.

Either address the issue or make a statement about it every week about what is being done. The radio silence is frustrating beyond belief. I've been a loyal customer for years and years and I'm ready to walk. Don't come at me asking for my system, thousands of players are getting disconnected, it's not my system.

What they need to do is get rid of NTT as a network. Because its them being attacked, not the actual game servers. However I believe they have a contract with NTT, so changing that maybe a legal nightmare. DDos activity in many areas has increased in the last few months as AI has started making it easier to send more packets without doing anything.

DDOS attack again. 10:40 CST

Again tonight. Really, copy-paste tech support isn't the answer here.

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Originally Posted by Krojack

It's the 90k kicking everyone offline then 500-1500 people in queue problem. The copy and past question and asking for people won't solve this problem.

I play a few other MMO games and this is NEVER a problem in those games. SE needs to either jump down their NA hosting companies throat to get this fixed or change companies. This has been going on for weeks now, if not months.

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The worst WoW ever got was the launch of WoD. Even when they were DDOSed, they were never down that long or consistently.

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Originally Posted by SicariusSeven

The worst WoW ever got was the launch of WoD. Even when they were DDOSed, they were never down that long or consistently.

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It's complete incompetence at this point. Whoever is managing the data centers is either unqualified or inept at an operation this size. It feels like they're first resorting to black hole routing and just dumping all incoming connections to an attacked node, which is short-term effective, but a pretty awful way to treat paying subscribers and does nothing to mitigate the problem from happening again.

Combine that the systems in place do nothing except punish players when that happens (third time today I've had to go farm more tomestone mats because I got dc'd mid craft because the system doesn't just refund them for some reason), and this is completely inexcusable for a deveolper chargina monthly subscription fee. If my ISP did this, I'd have bill credits every time it happened.

Asking for some form letter response is a joke, support like telling you to reinstall windows because you have a problem :) I agree, this is atrocious!!

Trying to craft the new gear is a major risk at this point. If you enjoy crafting, you're gambling and will get disconnected at some point losing mats.

I'm starting to consider canceling my sub at this point. Been active for 9 years now. Guild Wars 2 servers re completely stable and no monthly sub.

They need to try to figure out what exactly is the problem. If it's a DDoS, SE Legal needs to start arrests NOW.

Or, preferably, several weeks ago.

If it's server architecture... Hoo boy.

Quote:

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Originally Posted by Krojack

It's the 90k kicking everyone offline then 500-1500 people in queue problem. The copy and past question and asking for people won't solve this problem.

I play a few other MMO games and this is NEVER a problem in those games. SE needs to either jump down their NA hosting companies throat to get this fixed or change companies. This has been going on for weeks now, if not months.

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It's either going to require an extended shutdown or arrests. Depending on what it is. Because if it IS a DDoS, then it's a consistent attack with the intention of taking the game down... permanently.

Adding my own comment here on the off-chance that this actually helps bring more attention to the issue. Charging a subscription and offering a service this unstable while providing zero compensation or hell, even information regarding how the issue is going to be resolved is unacceptable. I love this game. Please don't ruin it with awful mismanagement.

These issues have been occurring for over a year, with recurring periods of heightened DDoS activity and only brief stretches of stability. At this point, the problem feels persistent rather than intermittent.

From a customer perspective, the cause is irrelevant—the service is simply unreliable. While acknowledgements are appreciated, they do not resolve the issue. If these disruptions cannot be mitigated on your end, that should be communicated clearly along with any actionable guidance for players. Otherwise, it appears as unresolved server instability.

Maybe we should be putting in tickets for comepnsation from disruptions. Though we know we wont get anything, maybe enough tickets will help them act on this.

Server disconnects are happening every 9 hours or less. It is making a game that we pay for unplayable.

I love this game but dear god I can't deal with this, I can't even get through a dungeon run, raid or trial without the mass lag spikes (which act as a warning that any minute now the entire server(s) will go down) and then promptly does.

I can't complete content without getting kicked and restarting the fights/dungeons/cutscenes and the few times I can I'm rushing through it without enjoying since I'm worried at any moment the server will go down and I'll have to start over and get a penalty for "leaving" aka the server died...which it does.

This isn't a new phenomenon, whatever solutions exist to transition to tech more resistant to this I'm sure the players would support downtime that would achieve this so that they can play with any degree of confidence that they can actually play and enjoy it. Please do something :(

Packet dropping in combination with regular DCs has been semi-regular for the past few nights since the patch, PvP is like a slideshow at times and god forbid you attempt the new Extreme Trial with it's fairly aggressive timing mechanics in some phases. The game has been getting more and more aggressive with timing windows in fights and alternate signals for mechanics, all of which become way more difficult to interpret or execute on when having server instability or packet drops. Noise effects don't play at all or come out late, visual indicators are rubber banding etc.

Ironically, the game during peak hours has felt more like how the servers did back in Titan Hard mode, we are having to fight the server more than the actual content itself.

Bumping for visibility. If you can, like and bump other threads related to the DDOS/service interruptions. The more vocal the community, the more likely they officially address it. You are paying for a service, and deserve to see measures being taken to mitigate the damage.

Another disconnect at 2:15 PM ET.

Quote:

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Originally Posted by Honisixacodow

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:
Please provide:
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Does this only happen to one character or all characters?

Once we receive more information on the disconnection issue you are experiencing, we are more than happy to look into this issue further. Thank you for visiting the Final Fantasy XIV Technical Support Forums!

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NO!!!

The problem is on your end and you know it.

It's either you have dying/dead architecture or a criminal element you need to deal with.

STOP THE BULLSHIT AND GET TO THE REAL PROBLEM.

Fifth disconnect, 4:32 PM EST / 3:32 CST / 1:32 PST .

Yes,

I'm starting believe these are not DDoS attacks. Because if they were, the servers would stay down and become near impossible to login. But instead they are crashing, and once your character gets registered its logged out, you are immediately in a queue and back in the game...and then repeat. It's not a persistent servers being down due to being hammered...this is a completely different outcome.

There is something causing the servers to crash, whether this is something akin to the retainers bug, outdated server infrastructure or something else....there is definitely something going on.