Please help... Accidental server transfer from US to EU

I'm PLEAING with anyone at Square Enix to please help with this. My character was on Jenova-Aether and I intended on transferring to Sargatanas-Aether. I accidentally transferred to a similar world name but on Chaos-EU...

Calling Square-Enix phone support three times I was met with the same: I need to wait 90 DAYS to transfer again. Even though I reported this immediately the moment it went through, I'm being told I need to "deal with it" (or another person even suggested I make another character...). I'm unable to play on an EU server from US with the latency.

Even if I have to be moved to another server on US that isn't on Aether... otherwise right as my most anticipated patch (FFXI-related) is about to release I'm completely screwed over...

I reported this within minutes of the mistake yet no one can help... please...

You couldn't have transferred to an aether server to begin with, it's congested.



They make you confirm everything before you transfer.

I confused Sargatanas with Sagittarius... I had no idea until I went to try and login that that was the case. If I was NOT able to transfer, then I would've just stayed on Jenova-Aether...

Legacy subscription with max retainers cancelled until further notice. Set a phone reminder for Feb 3rd...

This really sucks.

You avatar changed! Never saw such a picture here in the forums. xD




Cheers

Well, the rules very likely exist for a reason, probably backend, and I dont see them bending them.

On the bright side, vpns make eu from na not feel as bad!

You can play with the NA account on EU servers without problems. I am in the EU and i have an NA alt. Only the latency is way higher.


Cheers

Depends where you are in NA. I played on NA during Stormblood when they moved the servers to sacramento, this was 200ms latency from EU. VPNs made it a lot less unplayable, but it was still really a shitshow.

The rules are the case because they want new/low pop servers to have players so they lock them there (but they are very clear about this).

You can still raid on there if that's your intention (just DC travel to Light) but be aware they do it differently. They use fixed positions for each role with macro positions like JP does, so for example OT is always in same spot, Melee DPS #1 is always in same spot, etc.

You can meet NA friends by traveling to Materia but the ping for everyone there likely won't be good.

You can temporarily transfer to Dynamis while waiting for Aether to open up.
I honestly don't understand why they still lock Aether.
A lot of people aren't playing anymore, it should open up to the active players who want to play with friends

If that's the case, then I don't understand why they couldn't at least move me 1) back to where I was only minutes before the mistake or at LEAST 2) to a low-pop server on my own soil...

Since this mistake, they won't let me even go to Dynamis for 90 days; unless they are willing to help (they aren't according to phone support) I'm stuck on an EU server living in US until February 3rd...

I think they meant you could go to Dynamis temporarily until Aether opens up IF you hadn't transferred to a Preferred world and got stuck there. I think it's too late for that unfortunately.

Unfortunately sometimes you make a mistake in life and you have to deal with the consequences.
I'm sorry this isn't the answer you wanted, but sometimes that's the case.

See you in February.

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Originally Posted by Tomoken

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The message you have entered is too short. Please lengthen your message to at least 10 characters.

I do not know why that one was blank. See posts above.

True... must carry on with a calm heart... thank you for the kind words. See you in February.

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Originally Posted by Tomoken

I confused Sargatanas with Sagittarius... I had no idea until I went to try and login that that was the case. If I was NOT able to transfer, then I would've just stayed on Jenova-Aether...

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Welcome to Sagittarius. It's like Hotel California. Enjoy the stay!

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Originally Posted by Tomoken

I'm PLEAING with anyone at Square Enix to please help with this. My character was on Jenova-Aether and I intended on transferring to Sargatanas-Aether. I accidentally transferred to a similar world name but on Chaos-EU...

Calling Square-Enix phone support three times I was met with the same: I need to wait 90 DAYS to transfer again. Even though I reported this immediately the moment it went through, I'm being told I need to "deal with it" (or another person even suggested I make another character...). I'm unable to play on an EU server from US with the latency.

Even if I have to be moved to another server on US that isn't on Aether... otherwise right as my most anticipated patch (FFXI-related) is about to release I'm completely screwed over...

I reported this within minutes of the mistake yet no one can help... please...

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This is appalling. If Square Enix can't help with this is awful.
They can see when you transferred.
They can see if you did anything dodgy like claim a region locked promo item.
So they can check it's a mistake.

Have you tried logging an in game 'ticket'

Even worse you've just transferred to EUs dead DC I just left.
PLEASE let us know if they help you by editing your original post . I'm gonna bump this every time I log in.

One of my top 2 reasons I've unsubbed is lack of cross DC PF shows SQX don't care about the awful experience waiting to destroy sprouts experience once they start to get to end expansions and their friends get to end game.
in putting this in that category of MY dissatisfaction. I want to see this fixed

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Originally Posted by Canadane

Unfortunately sometimes you make a mistake in life and you have to deal with the consequences.
I'm sorry this isn't the answer you wanted, but sometimes that's the case.

See you in February.

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This making is excuses for Square Enix is not ok. Humanity is about fairness and helping each other out. Square Enix have the power to find out if this looks like an honest mistake and fix it. This is counter productive. Square Enix are falling short and need to do better.

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Originally Posted by Jeeqbit

The rules are the case because they want new/low pop servers to have players so they lock them there (but they are very clear about this).

You can still raid on there if that's your intention (just DC travel to Light) but be aware they do it differently. They use fixed positions for each role with macro positions like JP does, so for example OT is always in same spot, Melee DPS #1 is always in same spot, etc.

You can meet NA friends by traveling to Materia but the ping for everyone there likely won't be good.

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You'll need to goto Light to do your rouls also unless your happy getting LoA and temple of Quarn again and again. Forget queuing frontlines unless it's best if peak times. Picking instances like ShB alliance is also and absolute no no except at the weekly peaks. Won't pop.

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Originally Posted by Jeeqbit

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You can still raid on there if that's your intention (just DC travel to Light) ..

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Not really. Really good players can probably compensate but that ping makes a difference even in normal content. Played NA DC from EU for 3 years. I was amazed at the difference in "feeling". (Ping went from 180/220 to 60/80. Actually I had it in a DM. It was 190/265)

Side casting is especially variable. With a consistent ping it becomes natural.

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Originally Posted by Gurgeh

Not really. Really good players can probably compensate but that ping makes a difference even in normal content. Played NA DC from EU for 3 years. I was amazed at the difference.

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I, too, play with a high ping. Yes there's a difference. But it's perfectly possible to play and raid with it. The only significant impact in PvE is really with weaving abilities and you can just single weave when you can get away with it to reduce the impact, or play jobs that aren't as weave-heavy.

Of course they can't help as everyone could pull the same card although their intention is buying stuff from MB before returning. It gives you lots of warnings prior to the transfer and as regards to ping I have 2 Americans in my FC and both play fine and do savage.

I have a character in NA, and I have to say that, at least for me, it's not really that bad. Stick with classes that can single-weave, and you will be fine.

If SE support was unable to help you, I'm not sure what a regular player can do for you.

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Originally Posted by Jeeqbit

I, too, play with a high ping. Yes there's a difference. But it's perfectly possible to play and raid with it. The only significant impact in PvE is really with weaving abilities and you can just single weave when you can get away with it to reduce the impact, or play jobs that aren't as weave-heavy.

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Maybe, maybe not. But I wish people would stop 'assuming' that they are not well above average, or that everyone else can do what they do if only they have the right attitude.
I'm going if topic but I have met people who believe that you can achieve anything in life if you really want it enough. They meant anyone, they meant anything. I even challenged them with 'like you can be ground breaking 'Theoretical Phycisist' if you want? The next Einstein? And they said yes and I actually believe they believed it. I've met people who think that people can cure their own Pschozphrenia and Alzheimer's if you muster enough mental fortitude or whatever.

It could be everyone can be savage raider with a bad ping but I'm not convinced. I think some people (not that small a number, have only X ammount of time to practice, are at a neurological disadvantage, they can do it with help, but disadvantage like bad ping will be just that bit too much)

Some people just don't have what it takes to fly a fighter including high workloads for 8 hours and guarantee not to crash it at the end when landing back in the carrier even in bad whether. And there is a while spectrum of realities in between.

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Originally Posted by Masekase_Hurricane

Of course they can't help as everyone could pull the same card although their intention is buying stuff from MB before returning. It gives you lots of warnings prior to the transfer and as regards to ping I have 2 Americans in my FC and both play fine and do savage.

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Maybe but I like to think they can check logs and say 'I'm sorry, we can see you went straight on an purchased y, we are rejecting your request.

It's too late for this user but I think what they could do it's say we will lock your character from all trading and mb for 24 hours after logging in. You can 'roll back' your own transfer in this time.

But it won't help this user. This must happen often. And it must be awful for those players.

I utterly sympathise the confusing if those server names. Saying they got you to confirm it's irrelevant if the person has Dyslexia, combined with some wishful thinking confirmation bias.

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Originally Posted by Gurgeh

I have met people who believe that you can achieve anything in life if you really want it enough.

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Well that's obviously not true because disabilities exist and some people do actually have different development to eachother (internally). Also, in some people their body or their brain does actually permanently get affected by stuff long before they are aware but they don't get scans regularly to know about it.

I am really only talking about an average person and in a lot of cases it's more to do with them believing they can't do it rather than they actually can't. A lot of people who change their life often say they wouldn't recognize the person they were (take a lot of people before they were famous and had a schedule book for every spare hour of their life, for example).

With raiding people love to find reasons why they can't do it, until something makes them try it out and they discover it's not as bad as they thought (friends getting them to do it, or unsycing it but having to do mechanics and gaining confidence, watching streams, etc).

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It could be everyone can be savage raider with a bad ping but I'm not convinced.

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If we were discussing playing on an Australian server, I would agree with your point, because often that sort of ping difference can make you have to predict your movements in games. But the ping difference between EU and NA is not usually big enough for that and VPNs can make it even better, so it mostly just affects weaving.

And if you mess up the weaving you'll probably still be able to clear anyway.

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Originally Posted by Gurgeh

This is appalling. If Square Enix can't help with this is awful.
They can see when you transferred.
They can see if you did anything dodgy like claim a region locked promo item.
So they can check it's a mistake.

Have you tried logging an in game 'ticket'

Even worse you've just transferred to EUs dead DC I just left.
PLEASE let us know if they help you by editing your original post . I'm gonna bump this every time I log in.

One of my top 2 reasons I've unsubbed is lack of cross DC PF shows SQX don't care about the awful experience waiting to destroy sprouts experience once they start to get to end expansions and their friends get to end game.
in putting this in that category of MY dissatisfaction. I want to see this fixed

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It's a travesty for sure. It's like SE needs to have a system in place where you are asked multiple times and make you click confirmation boxes to ensure that you're making the choice you want to make. Oh wait.

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Originally Posted by Gurgeh

Maybe but I like to think they can check logs and say 'I'm sorry, we can see you went straight on an purchased y, we are rejecting your request.

It's too late for this user but I think what they could do it's say we will lock your character from all trading and mb for 24 hours after logging in. You can 'roll back' your own transfer in this time.

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Thats more work than they should have to do and they have implemented multiple check points of "are you sure" and "proceed" etc. Sometimes you gotta own your own s***.

Not sure why everyone needs to be a critic with the confirming bit... I confirmed it because I thought I WAS confirming the correct server. I've never even heard of the similarly named EU server nor was given any warning about it. Was given no "warning" other than a last confirmation of which I mistakenly read one very closely named server for another.

And hey... If you think that very quickly reported mistake warrants me getting screwed over then maybe reconsider the type of person you are yourself. Some of you are really getting off on being pricks about what should be a simple mistake with a simple solution.

You really have my sympathy, what an awful mistake to make at this time... I'm sorry SE isn't able to help you.

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Originally Posted by Tomoken

Not sure why everyone needs to be a critic with the confirming bit... I confirmed it because I thought I WAS confirming the correct server. I've never even heard of the similarly named EU server nor was given any warning about it. Was given no "warning" other than a last confirmation of which I mistakenly read one very closely named server for another.

And hey... If you think that very quickly reported mistake warrants me getting screwed over then maybe reconsider the type of person you are yourself. Some of you are really getting off on being pricks about what should be a simple mistake with a simple solution.

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It was your mistake. Own up to it and move on.

I made a mistake and am asking for a simple fix rather than 90 days being screwed over..? What's your deal; who hurt you?

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Originally Posted by Tomoken

I made a mistake and am asking for a simple fix rather than 90 days being screwed over..? What's your deal; who hurt you?

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That's not owning up to it. We all make mistakes and have to live with the consequences. Not everything can be fixed. Who hurt you?

Saying who hurt me back doesn't validate your behavior. Hopefully you find peace and feel better soon.

It's because Sagittarious is a relatively new server that didn't used to be around. It's an understandable mistake.

It's unfortunate SE has this policy, but they do and I can only guess it's to make people give a new server a proper chance when they decide to go there. Wouldn't be a point to the policy if they just reversed it when asked though.

This reminds me a bit of family telling you "life is hard, deal with it", translated it becomes "i don't have empathy, not my problem you have to deal with something that makes no sense and instead of trying to fix the nonsense i'd rather tell you to suck it up and toughen up, and i actually took the time to come all the way here to tell it to your face just because".

While I am certain this is frustrating to you, it is entirely your mistake. There are checks and confirmations prior to completing a server transfer that you are required to agree to before it is completed and you failing to read is not a failure on Square Enix's part. It's unfortunate that there's a 3 month timer, if anything it would be great of them to waive the fee and allow you to pay for a second transfer sooner but their policy is likely set to try to prevent malicious action.

I hope you are more careful in the future.