Hi all,im a returning player from last year when FF was still in it's F2P phase,and took a break from this game waiting for the "Big" patch thats nearly to come now.So i decided to go have a look at FF again and see how it's going.
So i decided to login to my account,i bought 20E Crysta on it,but then i suddenly found i couldnt activate my account at all and i had no char on this account.so i contacted support,got a quick mail saying i might have logged in the wrong account and added crysta to the wrong account,as they could see i had atleast 2 accounts, and i needed to provide info to show im the real owner of both accounts and email adresses.But Since i totally forgot what email adress or username i used on my Real account i was unable to retrieve it myself,So i needed to make contact with chat supoort and show my id etc.
I did this and after they had verified im the real owner of both accounts,Agent Emilie from chatsupport quickly transfered everything from the wrong account to my real acc and i was soon able to login my Real account,and she would also make sure i get the crysta transfered from the wrong account to my real account.I got a mail yesterday already where i needed to show the amount of crysta bought etc..i read it a bit late so i just returned the email today.
Anyway..as boring as this read may be for you,i have played many mmos where the support was Horrible to say the least ( Tera im looking at you ) i just really would like to show my gratitude to SE support,and let them know they imo have the best and friendliest support.. Just a big thank you to all support for fixing my problem this quick.
SE Best Support ever.
Printable View
-
08-04-2012, 08:19 PMSunTzuuuSE Best Support ever.
-
08-04-2012, 08:26 PMHiirNoivl
:) Congratulations and welcome back!
-
08-04-2012, 09:31 PMMug
How nice to hear someone who had a good experience with SE support! It doesn't happen too often.
-
08-05-2012, 12:02 AMAlhanelemPeople come to forums to complain. Just because a few people post about bad experiences doesn't mean they're all bad.Quote:
Originally Posted by Mug
-
08-05-2012, 02:28 AMAltera
Welcome back.
And yeah. People tend to use forums to let out negativity.
I have been in contact with SE support a few times already and they were all pleasent and quick with dealing with my problems :) -
08-05-2012, 02:31 AMAmyNeudaiz
Welcome back! It's good to see positive messages like this once in a while on such a negative forum. :p
-
08-05-2012, 02:50 AMMugI think you misread my post. I didn't say SE's customer service was bad. I said it was nice to hear someone say something good about it.Quote:
Originally Posted by Alhanelem
-
08-05-2012, 03:20 AMNiqote
Ding dong the Playonline is dead! ^o^
Good to hear you had a great experience ^^ -
08-05-2012, 03:40 AMRudyFails
It's funny you mention Tera. When I played I was stuck in the starting area and couldn't use the transport thing to move to the rest of the world. CS tried to tell me I needed 250,000 Gold to progress. On my own I figured out I had a scratched disc and needed to reDL with the digital copy. I stopped playing after that, so yea, good to hear. Bad support can be a huge turn off for some.
-
08-05-2012, 03:47 AMNeroWow.. no matter where i read your name.. its always something totally pessimistic or offending and always in a negative way.Quote:
Originally Posted by Neomarl
@ OP
Cool Stuff.. i would like to see more people post their positive Stuff here. -
08-05-2012, 03:52 AMObavijest
I canceled my account a couple months back, and couldn't re subscribe. called customer support and they quickly resolved my issue....super nice to boot!
-
08-05-2012, 06:19 AMNix
I've only had one bad experience with SE customer support and that was years ago in XI (was unable to log into main character, stuck on black loading screen D: . The GM was kinda curt and not very nice lol but the problem fixed itself a few days later), but all the other times have been really really awesome.
The SE customer support staff really do go well out of their way to help you if they can, I really understand that sometimes hands are tied (and a few others need to understand that too lol) and that can make some problems difficult, but on the whole the staff are really helpful and lovely.
/shout out to SGMs Jhanaka and Qeepel, really awesome folks! -
08-05-2012, 06:42 AMArkNova
I like SE's support service they're pretty patience and tolerant, when I fell through the floor in Ul'dah a couple weeks ago Baudle contacted and asked me if I was still stuck. My reply was: Sup Pimp! and when the issue was resolved I called him Bobble and didn't get banned for it lol
-
08-05-2012, 06:56 AMNixXD GM Bobble! haha that's so cute!Quote:
Originally Posted by ArkNova
-
08-05-2012, 08:29 AMAbsconditus
Also in the list of players that's had a very pleasant experience with their support, the few times I've needed it. Through either e-mail, chat and in-game. Always been helpful and friendly.
-
08-05-2012, 04:47 PMInzoum
No, I agree, this is uncommon. I've been struggling for months trying to get billing issues sorting out without success. See, I pay with my credit card for my account and my wife's account, and INVARIABLY, each month, one of the two accounts hasa billing failure. Each. Month.
- Square Enix says my credit card company is blocking the transaction
- Credit card company says they're not blocking anything, no "red flag" was raised by the system at any moment, and all transactions from Square Enix went through smootly. If any transactions didn't go through, then it's likely they never even received the transaction request from Square Enix in the first place
- I explain this to SE, I get some apologies and a message stating they'll escalate the issue higher up and my ticket gets closed
- PROBLEM NOT RESOLVED.
They're really just tossing the ball at each other and no one wants to give me any details regarding the specific circumstances of the repeated transaction failures.
I'm a middle man between two teenagers insisting the other one started it. It's unacceptable and unprofessional. -
08-05-2012, 08:33 PMSunTzuuu
Wow i didnt expect this much reply's and likes :o.Good to see many other people have also great experiences with support.
I just wanted to make this post because i think its also very important to let other people see that SE support ( for me atleast) was one of the best ive experienced.I mean,a problem like i had could have been made very difficult and it "could" have taken days,or weeks to fix.That they were able to fix this in just 3 - 4 hours was astonishing imo.
Sorry to hear about the above poster with billing issues though,i never pay with credit cards for mmo's,i like to use IDEAL instead,feels safer for a reason. -
08-05-2012, 09:21 PMVolfield
Agent Emilie is the boss, she took care of my almost impossible to fix token issue and i got to keep all the bonuses to boot.
-
08-05-2012, 09:46 PMSunTzuuuYeah i think she is a Really nice person,was very friendly,made jokes etc,great to hear you had the same experience with Emilie..she needs a Raise! ;)Quote:
Originally Posted by Volfield
-
08-05-2012, 10:18 PMnekroturkeyPeople come to the forums to complain for a good reason. Square's support is shoddy in most cases, has been since XI. You're right to say that not all experiences are bad ones, although a lot of them are. For every one success story, there are at least a dozen failures. I'm glad that everything worked out for the OP. However, I hope that he never needs to report someone for harassment or contact a GM in regards to getting stuck in the game world.Quote:
Originally Posted by Alhanelem
About a day ago, I got stuck in the game world myself and tried to contact a GM for help as I was unable to fix it by logging out/returning/teleporting. GM sends me an automated response after about twenty minutes telling me they aren't going to help, and then gives me the link to their support page.
Today, somebody had been spamming Ul'dah /shout with racial profanities for a good two hours. After the first hour, I had gone to help somebody with their Dragoon AF body quest. I come back to Ul'dah thirty minutes later, and the guy was still there doing his thing.
I made a thread about this, but of course it got locked by a GM. That seems to be the only time that they actually do something other than nothing. They won't help you if you get stuck and they won't do anything about people shouting racial profanities, but make a thread on the forums about how they do nothing, and you can be sure they'll lock it. Ironic, isn't it? -
08-06-2012, 01:01 AMAmyNeudaizGenerally speaking SE support is pretty good. But their billing department is bad. I can't get my credit card through and I'm gonna have to renew my subscription a month before the servers go down and all their other options are a hassle.Quote:
Originally Posted by Inzoum
-
08-06-2012, 01:39 AMRaagnar
To Inzoum, Time to change your billing method.. I pay for 3 accounts with the same card, only once did they ask about it because it was suspicious. Since that time every transaction has gone through fine.
To nekroturkey. I dont even believe that story, had to call a GM for stuck reasons at least 10 times and they have never once given me automated responses. You have to make sure its a "stuck" call or they wont care. -
08-06-2012, 01:42 AMRannieWherein lies the problem though since people come on just to bitch then that gives people the impression that customer support is bad. It's why I always try to stand up for the customer support agents since it what I do as well.Quote:
Originally Posted by Alhanelem
And the only problem I've ever had with se support was the other day when I was trying to fax in my gift receipt for Kh 3ds and it wasn't going through... though that wasn't SE's fault it was the fax machine I was using cause it went through fine with another one. But yeah they've been really good at answering and helping... Plus with GM's those a different from warranty support/customer support agents you call about billing an what not... so you can't lump those together with the people that you contact on the phone.
to the original op. I always like hearing about good experiences with customer service. I hope you expressed your gratitude to the supervisor... they might have some type of kudoh's thing or something like that to congratulate the agent. ^_^ -
08-06-2012, 02:13 AMInzoumI'm actually considering having one account payed with direct credit card payment, and use ClickAndBuy for the other. As for being suspicious, that's the thing, no one's claiming it failed because it was flagged as suspicious activity. I was *expecting* something like that, but apparently none of the parties have any "suspicious activity" flag raised on their side of the transaction.Quote:
Originally Posted by Raagnar
-
08-06-2012, 02:43 AMAmyNeudaizThere's actually a thread about someone who was complaining about being thrown in GM jail for that exact same thing.Quote:
Originally Posted by nekroturkey
-
08-06-2012, 03:48 AMVytasBismarck
Great to see positive posts about support. Too bad GMs aren't that good. More and more RMT trains running fearlessly in Uldah.... Can only hope that someday that will change...
-
08-06-2012, 03:59 AMStarlordThey aren't worried about RMT's atm because they are focusing on the FFXIV: ARR.. but when 2.0 hits you better believe they will tackle this problem.. at least I sure hope they do.Quote:
Originally Posted by VytasBismarck
-
08-06-2012, 04:07 AMArkNova
RMT are like a virus and GMs are like doctors, viruses evolve and mutate all the time to become immune to the vaccines doctors give to people. The same happens here, they wait for a big enough body of RMT to ban them with a new method they made and when RMT find a new way to get back into the game the GMs are already working on a new method to ban them again.
-
08-06-2012, 06:32 AMTricksy
Off topic, I was often cancelling my ff11 account to stop playing for some period of time, and then losing my ID etc, and Playonline fixed my problems every time. I really liked them. My friend tried to do one thing, cancel his account before he got charged for another month, and found it terribly difficult and frustrating... Sometimes these things are aggravated by people who go into them with a negative mindset. At the same time maybe positive minded people are more likely to look on the episode as a more pleasant experience... bah Everything is relative right? :P
But I really only spent 2 days trying to get my lost ID back with minimal customer information at hand. First day was to find out that chat help was closed and second day was to use it at its appropriate time.