No Dawntrail Expansion on Mogry Station

Hi
I can't add Dawntrail Expansion on the Mogry Station.
If I click the Button it says: No extension available to purchase with this service account.
But, I have ordered the Early Access and I have the Bonus Items from the Order.
I have to say I didn't get the full Code for Dawntrail as for now.

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Originally Posted by Glenfiddich

Hi
I can't add Dawntrail Expansion on the Mogry Station.
If I click the Button it says: No extension available to purchase with this service account.
But, I have ordered the Early Access and I have the Bonus Items from the Order.
I have to say I didn't get the full Code for Dawntrail as for now.

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Can't even enter the full Dawntrail code until official release day.
And you get 2 codes, one for Early Access and one for the Full Game.

Edit:
I assume that you ordered it from SE website.
If so, you can go and check your orders details on the website and it'll tell you the code(s).
Might take some time for it to load maybe.
I got my code for the full game like the day after I ordered there.
But I have to wait, like everyone else, until DT official release day before I can enter said code into the mogstation.

The codes are coming out in waves, so it will likely come later.

It is worth noting that you have until 5th July (IIRC) before the early access code prevents you from playing Dawntrail.

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Originally Posted by Evergrey

And you get 2 codes, one for Early Access and one for the Full Game.

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Like I said in my original Post. I've got the Bonus Items for Pre-Ordering Dawntrail. So yes, I've got that Code.
Maybe I wasn't clear enough on that Part. Sorry.
I was just wondering why I can't add Dawntrail to my Expansions on the Mogry Station.

Quote:

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Originally Posted by Evergrey

Edit:
I assume that you ordered it from SE website.
If so, you can go and check your orders details on the website and it'll tell you the code(s).
Might take some time for it to load maybe.

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I've checked my Orders on the Website. It says "No Orders". It's weird.

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Originally Posted by Evergrey

I got my code for the full game like the day after I ordered there.

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Wow, that's not bad.

U can't add it on till launch date July 2

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Originally Posted by Slayer25c

U can't add it on till launch date July 2

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Ah.Ok. Thank you.

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Originally Posted by Glenfiddich

Like I said in my original Post. I've got the Bonus Items for Pre-Ordering Dawntrail. So yes, I've got that Code.
Maybe I wasn't clear enough on that Part. Sorry.
I was just wondering why I can't add Dawntrail to my Expansions on the Mogry Station.

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I understand that.
I'm simply very clear on details. Sometimes it helps, even if it's someone else whom might reads this whom don't know all the details.
But yeah, if I'm not mistaken, the official release is on July 2nd?
SE gives players some grace time after that so people have time to enter the full code.
I can't remember how many days it is tho. But at least a couple.

Quote:

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Originally Posted by Glenfiddich

I was just wondering why I can't add Dawntrail to my Expansions on the Mogry Station.

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Because it's not released yet. It's called early access for a reason.

You should have the code by July 2nd. Then you enter it, and it'll show as being registered.

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Originally Posted by Glenfiddich

I've checked my Orders on the Website. It says "No Orders". It's weird.

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Hmm.. have you gotten an email from SE, saying something like "Order Has Been Updated"?
That's when I checked online and could see my codes.

I dunno if you ordered a physical or digital copy.
Just wondering, since I dunno if they handle the full release code differently if so.

Quote:

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Originally Posted by Glenfiddich

Hi
I can't add Dawntrail Expansion on the Mogry Station.
If I click the Button it says: No extension available to purchase with this service account.
But, I have ordered the Early Access and I have the Bonus Items from the Order.
I have to say I didn't get the full Code for Dawntrail as for now.

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If you bought the Expansion from the Square Enix store then just check your email and click on the email link they sent you. You can view your orders and click and copy the code and paste it in the Pre order bonus item code in the Mogstation. No need to wait till July 2nd to get your pre order items or etc.

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Originally Posted by Evergrey

Hmm.. have you gotten an email from SE, saying something like "Order Has Been Updated"?
That's when I checked online and could see my codes.

I dunno if you ordered a physical or digital copy.
Just wondering, since I dunno if they handle the full release code differently if so.

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Yes, I've got an email from SE. Telling me that they have started handing out the Codes for the full the Game.
And that it might take some times till I receive the Code.
And I have ordered a Digital Copy.

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Originally Posted by MitsukiKimura

If you bought the Expansion from the Square Enix store then just check your email and click on the email link they sent you. You can view your orders and click and copy the code and paste it in the Pre order bonus item code in the Mogstation. No need to wait till July 2nd to get your pre order items or etc.

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Hm. I have to check that. Thank you.

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Originally Posted by MitsukiKimura

If you bought the Expansion from the Square Enix store then just check your email and click on the email link they sent you. You can view your orders and click and copy the code and paste it in the Pre order bonus item code in the Mogstation. No need to wait till July 2nd to get your pre order items or etc.

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No Code in the email.

https://i.imgur.com/3j9yaM8.png

There are 2 Lines missing.
The first after "For more information on how to redeem the full registration code, please visit..." and no further Information.

And the second after "Dawntrail which begins on...." Same here. It just ends.

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Originally Posted by Glenfiddich

Snip

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Log into the Square enix store with your ffxiv Log in and check your orders there. Should be a code underneath your purchase orders.

That code is the early access one. The Full game code will release before the original launch date. If you have any other questions feel free

Quote:

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Originally Posted by MitsukiKimura

Log into the Square enix store with your ffxiv Log in and check your orders there. Should be a code underneath your purchase orders.

That code is the early access one. The Full game code will release before the original launch date. If you have any other questions feel free

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According to SE I didn't Order anything. That's what worries me a little bit.

https://i.imgur.com/Mmq8O7l.png

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Originally Posted by Glenfiddich

According to SE I didn't Order anything. That's what worries me a little bit.

https://i.imgur.com/Mmq8O7l.png

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You might of purchased it without logging in. Did you get your pre order bonus code put in the mogstation

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Originally Posted by MitsukiKimura

Did you get your pre order bonus code put in the mogstation

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Yes. I even have Zidane and the Earrings.

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Originally Posted by Glenfiddich

Yes. I even have Zidane and the Earrings.

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Okay great so all you have to do is wait a few days for them to send you another email with the Full Game access code.

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Originally Posted by MitsukiKimura

Okay great so all you have to do is wait a few days for them to send you another email with the Full Game access code.

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I guess you're right.
And if not. It might be the right time to stop playing the Game.
I'm not overly exited anyway.
With all the Problems I have had lately with SE.
The annoying (almost non existent) Support.
The Payment Issues.
The Botched Character Customization.
Not being able to play on Early Access even though I have paid for it would be the Icing on the Cake.
Just to be clear. I'm not lamenting.
Nor do want to make useless threats.
I'm just saying.
Oh, one last thing. I hate the Male K-Pop Hairstyles. ;)

Quote:

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Originally Posted by Glenfiddich

I guess you're right.
And if not. It might be the right time to stop playing the Game.
I'm not overly exited anyway.
With all the Problems I have had lately with SE.
The annoying (almost non existent) Support.
The Payment Issues.
The Botched Character Customization.
Not being able to play on Early Access even though I have paid for it would be the Icing on the Cake.
Just to be clear. I'm not lamenting.
Nor do want to make useless threats.
I'm just saying.
Oh, one last thing. I hate the Male K-Pop Hairstyles. ;)

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Code for the earrings gets you early access into DT.
Full code shows up before July 2nd, they email them out in waves depending on when you pre-ordered.

Just keep an eye on whatever email address you got the earring code from.

What LianaThorne said.
The code which gave you the earring and minion also grants you access to the Early Access.
And after I looked through the Lodestone news what I could find was that the grace period to enter the full game code ends on Juli 5th.
So you will have up to then to enter the Full game code without having to get interrupted from entering the game.

Thank you all for your Input and for trying to help.

As has been said in the Lodestone notice and elsewhere, those who purchased the PC version at the SE Store are not being sent their codes all at once. They're being sent sequentially. I don't know if they mean in the order that the pre-order was placed, by last name or what.

A friend got their code in their email about 6 hours ago. Mine showed up 45 minutes ago. They're definitely getting distributed as described.

Also as others have pointed out, the code cannot be entered into the Mogstation until the game's official release (July 2nd). Getting it now and trying to enter it will only result in an error message as stated in the Lodestone notice.

As long as you have registered your pre-order code already, you'll be able to play Dawntrail when the servers come online.

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Originally Posted by Jojoya

As has been said in the Lodestone notice and elsewhere, those who purchased the PC version at the SE Store are not being sent their codes all at once. They're being sent sequentially. I don't know if they mean in the order that the pre-order was placed, by last name or what.

A friend got their code in their email about 6 hours ago. Mine showed up 45 minutes ago. They're definitely getting distributed as described.

Also as others have pointed out, the code cannot be entered into the Mogstation until the game's official release (July 2nd). Getting it now and trying to enter it will only result in an error message as stated in the Lodestone notice.

As long as you have registered your pre-order code already, you'll be able to play Dawntrail when the servers come online.

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Thanky you for your response.

I still haven't received the code for the game.
Early access worked. I have finished the Story yesterday.
But I paid 50 ( 49.99 exactly) euros for the expansion and early access ends tomorrow. Right?
So I might not get the Ark mount.
Honestly? This feels a bit like fraud. And that's coming from a Company like Square Enix.
Hey Square Enix. What are you going to do now? Taking the Money and doing nothing or will you deliver the Goods you have been paid for?

I sadly can't say where the issue lies.
But don't worry about the Ark mount.
As long as you buy the Collector version you'll get it as it's not a timed offer, it's part of the Collector editions price tag.

Have you contacted SE support about this?
You could include the picture of your order confirmation with it.

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Originally Posted by Evergrey

Have you contacted SE support about this?

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I have.
This was their answer 1 week ago. 1 WEEK....

Hello,

Thank you for contacting us regarding your purchase from the Square Enix Store.

We can confirm that this order was successfully placed with us, but unfortunately we are currently experiencing delays in the distribution of codes.

Your code will be sent as soon as possible, so unfortunately all we can ask for at this time is a little patience.

Early Access will be unlocked with the pre-order bonus code

We apologize for any inconvenience. If you have any further questions, please do not hesitate to contact us again.

Best regards
The Square Enix Support Center Team

Thank you again for your email and for your interest in Square Enix products! You can find more information on our Square Enix Support Center website.

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Originally Posted by UNDEAD10000

Go check your Square Enix store account order tab, there you should now find your Dawntrail code and make sure you log-in with the same account when you bought the Dawntrail expansion.

If you can't find your Dawntrail code from your Square Enix store account order page then you should check your email when you should have received a email with title something like "Here’s your registration code for FINAL FANTASY XIV: Dawntrail" from Square-enix and that email should contain your Dawntrail code too.

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Trust me. I have checked everything. The Sore. Every Email Folder. There is nothing.