Invalid Address (Since the first one was closed...)

With the new payment processor change, players in rural communities it seems are unable to update their address as required by Square Enix's new payment processor.

When you do, it gives you an error... "The address is invalid. Please confirm the entered data." - Despite me grabbing my driver's license and copying my physical address off of it.

This has been an issue amongst many others, such as card unavailable which has an unanswered thread, and the only "fix" is to set your address to a nearby city, which is absurd.

The issue is supposedly even worse for players outside of NA/EU, in which they have to find the address of a random public place in the US to get the address to be considered valid.

I am unable to use any services on the online store and mog station, because of this. So please, fix it

Edit: Troubleshooting I have tried following other threads and reddit posts.

Using a different browser. (Microsoft Edge)
Using mobile with wifi disconnected.
Waiting 24-48 hours between attempts to update
Check to see if my address is valid with my country's postal service.
Inputting my information in all caps and lower case
Clearing Cache

Edit2: Also I play the game through the SE website on PC, not on steam or console. As the last thread was someone having the same issue on steam.

Edit3: Tried verifying my address with canada post as mentioned on the thread, putting the information in all caps. Still didn't go through.

Yep. I live in a rural area in Canada, and it doesn't recognize my address either.
I haven't tried subbing since I have a about 10 more days before I can try. I did, however, try updating it as they recommended, but just get his with the invalid address error..

I've been subbing through timecards, which I never have had an issue with before, but I've been seeing a lot of people say it's been asking for the address after using them as well, soooo.. I don't know if I'm gonna have an issue down the line if they don't fix this.

Such a headache.

Edit: Got mine to work finally.. Went to Canada post, copied it exactly how it has it, and used all caps. IDK if it's case sensitive or not..

They need to fix this as soon as possible unless they don’t care about the time we put in this game and how much we love this game , and maybe they just wanna force us to buy the game again idk

I've tried all of that sadly :( still no luck.

It doesn’t make sense why wouldn’t they just address that alot of players are effected and they will fix it nothing works for me even game time card is not working it direct me to address update and I can’t update the address

Update:
After a lengthy back and forth with customer service, I was told that they are looking into the invalid address issue I was facing. However...

They are adamant that while experiencing this issue, I should use game time cards or paypal to buy crysta, despite having additional retainers which I believe eliminates game time cards... and the whole broken system stops me from buying anything.

I bought game time card and still asking me for address update it’s not working for me 🥹🥹

Maintenance has passed and the issue persists, I'm starting to worry that it wont be fixed by DT release.

Quote:

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Originally Posted by DalmascanBun

Maintenance has passed and the issue persists, I'm starting to worry that it wont be fixed by DT release.

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That's because it was never planned to be a Mogstation maintenance. Only lodestone/worlds/companion app.

my past 3 months of transactions of crysta have been been good until i encountered this

"The address is invalid. Please confirm the entered data."

it wont allow me to purchase crysta when i click "Next" and i dont know whats wrong with their sites and payment transactions right now.. :mad::confused:

Quote:

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Originally Posted by rcnovs42

my past 3 months of transactions of crysta have been been good until i encountered this

"The address is invalid. Please confirm the entered data."

it wont allow me to purchase crysta when i click "Next" and i dont know whats wrong with their sites and payment transactions right now.. :mad::confused:

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I'm honestly waiting to see what the online store maintenance brings tonight, I'm hopeful

Even an online store/mog station maintenance and no change to the situation.

I didn't have any issues until after I pre-ordered DT. I tried to buy some emotes from the mog store today, and it wanted me to confirm my address. It has me listed as living in Michigan, US. I live in Ontario, Canada(When I created my account, I selected Canada as my country and Ontario as my province). Yet somehow my postal code, town name, and address were correct, but apparently I now live in the US? How did this even happen?! It doesn't matter what I do, I cannot confirm my address. So now I cannot purchase anything, and I am not sure if I will be able to re-new my sub next month.

Edited to add - I did contact support. They told me to create new account, buy the game again, and start over.

Quote:

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Originally Posted by Kelamoo

I didn't have any issues until after I pre-ordered DT. I tried to buy some emotes from the mog store today, and it wanted me to confirm my address. It has me listed as living in Michigan, US. I live in Ontario, Canada(When I created my account, I selected Canada as my country and Ontario as my province). Yet somehow my postal code, town name, and address were correct, but apparently I now live in the US? How did this even happen?! It doesn't matter what I do, I cannot confirm my address. So now I cannot purchase anything, and I am not sure if I will be able to re-new my sub next month.

Edited to add - I did contact support. They told me to create new account, buy the game again, and start over.

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If you want to fix the address issue, you can if you want, change your address to The White House, just google it and put the address in exactly as listed and it will work.

I had to use it on my NA account since it requires an NA address, it worked.
If it wont let you use your own, then you have no choice, since SE will never allow Region/Country change.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!