Pre Order Error ref: d4d0b21d-55da-4a5b-bab2-2b7a8b49b995

It doesn't matter how many times I try, every time I put the address and try to go into the paymention (3 step) option, it comes with this error:

ref: d4d0b21d-55da-4a5b-bab2-2b7a8b49b995

and a button to edit the address.

I edited the address and selected a different country, but still no go. Can't even reach the payment options.

It also doesn't work if I try to checkout as a guest, same error again.

Yea, same here. It's just completely broken. I gave up, will try again tomorrow. Pre-orders are pre-orders until the game actually releases, if you are going for the digital deluxe just wait.

I feel bad for the folks who want the physical edition. Not only is SE not selling this through the usual retail outlets, but their site is completely unable to handle the volume of traffic that decision resulted in.

Thats what is happening to me, I guess i cant get pass pre order ultimate :/

This was happening to me yesterday. This may seem silly, but delete both cache and cookies from the SE store site, remove the preorder from your kart and start over.

In my case, I got impatient last time, refreshed mid-load and I borked it or something. When retrying, let each step take as long as it needs to load.

Ten years and they just can't get this part of an xpac launch right.

https://imgur.com/qyobRQV.png

It's good to see it is not only me.

well after 3 hours got my pre-order done good luck with yours.

That's what happened to me yesterday and many others. I finally got through. Just had to keep trying. Hitting the edit pencil on the billing address seemed like it may have helped since that helped me and others, but it could have just been coincidence. Even after getting past payment I kept getting a non-functional place order button. Sucks that things haven't gotten improved yet.

Managed to pre order.

Tried hundreds of times on firefox, no good.

Tried hundreds of times on google chrome, no good.

Tried only once on microsoft edge, you know, just in case... IT WORKED!

Quote:

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Originally Posted by DiaDeem

This was happening to me yesterday. This may seem silly, but delete both cache and cookies from the SE store site, remove the preorder from your kart and start over.

In my case, I got impatient last time, refreshed mid-load and I borked it or something. When retrying, let each step take as long as it needs to load.

Ten years and they just can't get this part of an xpac launch right.

https://imgur.com/qyobRQV.png

---

Should be noted that the store isn't run by SE. It's a third party running it for them, and since this rush happen for like a week every 2-3 years there isn't worth spending money on adding loadbalancers, additional servers etc to cover the ddos like load.

Quote:

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Originally Posted by Cleber

Managed to pre order.

Tried hundreds of times on firefox, no good.

Tried hundreds of times on google chrome, no good.

Tried only once on microsoft edge, you know, just in case... IT WORKED!

---

Edge is the superior browser.

For spying too.

ive been having this issue too, been trying for the last 13 hours doing everything i could possibly think of, different browsers, trying on my phone, clearing cookies and cache, etc

nothing is sticking :(

Been trying for days. I've done all the clear cache, change browsers nonsense folks like to toss out as non-answers, it's something fundamentally broken with how they are processing these orders. The error doesn't tell you what it is, what part of the address is a problem, there's no pencil icon I have no idea where you folks are even seeing that. Maybe once you get to the payment information - most of us not even getting there. I've tried on VPN, off VPN, Firefox, Brave with shields on and off, Edge now at someone's suggestion, on my hotspot, at my home network, at my work network, on my laptop, on my desktop - you folks getting through are literally just getting lucky.

SE should be better able to handle this load - folks are acting like the costs would be astronomical, they wouldn't be. You budget and plan around these peaks and then you don't have customers having problems and your name plastered all over media with articles every time you pre-release an expac. I mean, if you insist on yourself and maybe one other storefront being the only possible sources of the product.

I've been troubleshooting this issue for weeks, experimenting with different browsers, networks, and clearing caches, but I keep encountering the same error message. While the last three digits of the error message may vary depending on the browser or device I'm using, the underlying problem remains consistent.

anyone has a consistent solution to the issue? or any updates? I have also tried all the tricks listed, but still not able to get past the billing address error. trying to check out as guest doesnt work either

Managed to solve it by buying the game over mobile data instead of WIFI. Posting some of the solutions suggested by support here for anyone that needs it:
- Try a different browser
- Delete cache/cookies/browsing data from browser
- Try on a smartphone with data instead of WiFi
- Try on a different computer
- Try from a different location
- Checking out as a guest (for purchasing an order)
- Disable any VPNs