Hello, I currently live in Singapore and have my character in the American servers. Latency should be around 170-200ms, but recently it's been around 400-500ms. Anyone else in Singapore having the same problems? Does anyone know why this could be happening or what I could do to solve it? Any help would be appreciated!
I did a tracert and found multiple packet drops but don't know what to do to solve it
I also tried running a tracert after turning on mudfish and got these resultsCode:Tracing route to 204.2.29.8 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 4 ms 3 ms 3 ms 183.90.54.1
3 3 ms 3 ms 3 ms 183.90.44.213
4 3 ms 4 ms 3 ms 183.90.44.173
5 4 ms 4 ms 3 ms 203.118.7.73
6 3 ms 3 ms 3 ms 203.118.7.94
7 4 ms 4 ms 4 ms unknown.telstraglobal.net [210.176.138.173]
8 5 ms 5 ms 6 ms i-93.sgcn-core01.telstraglobal.net [202.84.219.178]
9 180 ms 181 ms 180 ms i-93.sgcn-core01.telstraglobal.net [202.84.219.178]
10 180 ms 180 ms 181 ms i-10851.eqnx-core02.telstraglobal.net [202.84.136.2]
11 180 ms 180 ms 181 ms i-92.eqnx03.telstraglobal.net [202.84.247.17]
12 172 ms 172 ms 172 ms sjo-b23-link.ip.twelve99.net [213.248.75.146]
13 473 ms 411 ms 410 ms ntt-ic-323771.ip.twelve99-cust.net [62.115.12.53]
14 450 ms * 459 ms ae-10.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.26]
15 484 ms 553 ms 480 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
16 507 ms 517 ms 519 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 490 ms * * 204.2.29.241
18 442 ms 425 ms 428 ms 204.2.29.8
Game seems to run a bit more consistent after turning on mudfish but everything feels jittery and all my GCDs take a lot of time to actually be input.Code:Tracing route to 204.2.29.8 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 10.254.136.1
2 354 ms 177 ms 177 ms 10.254.254.1
3 177 ms 177 ms 177 ms 10.255.241.114
4 178 ms 178 ms 178 ms 23.236.73.1
5 * * * Request timed out.
6 178 ms 178 ms 178 ms 104.129.9.73.static.starrynetwork.com [104.129.9.73]
7 178 ms 177 ms 179 ms 96.44.180.227
8 237 ms 178 ms 178 ms lax-b22-link.ip.twelve99.net [213.248.71.105]
9 178 ms 177 ms 181 ms ntt-ic-326358.ip.twelve99-cust.net [213.248.103.171]
10 * * * Request timed out.
11 188 ms 188 ms 188 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 188 ms 204 ms 189 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 188 ms 188 ms 189 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 * * * Request timed out.
15 188 ms 187 ms 187 ms 204.2.29.8
EDIT: Just connected to an alt I have on Chaos and the connection is way more consistent so I'm guessing it does have to do with routing from Singapore to America.
Having extremely high latency in Singapore
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01-27-2024, 02:20 PMgimmeoliverHaving extremely high latency in Singapore
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01-30-2024, 03:33 PMEenkalzet
Greetings gimmeoliver,
I'm really sorry to hear that it you've been experiencing issues.
We would like to ask for the following information to get a better idea of the issue:
- Error messages (If any):
- Type of connection (wired or wireless):
- Has this been a long on-going issue or has this only been occurring very recently:
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone):
- Are there other programs being used when running FFXIV?:
- Re-Confirm what data center and server/world were you trying to connect to?:
- What is the ISP and what region/country are you connecting from?:
We would also like to ask what you have tried so far to alleviate the issue:
Thank you for posting in the Final Fantasy XIV Technical Support Forums -
01-31-2024, 12:57 AMgimmeoliver
Hello @Eenkalzet ,
- I have not gotten any error messages
- I'm on a wired Ethernet connection
- This started around 2-3 weeks ago
- It seems to be happening all day long
- I've tried running the game with nothing open and it is still occurring
- I'm connecting to Zalera on Crystal but it happens on all American Data Centers, not a problem when connecting to Europe's Data Centers
- My ISP is StarHub Ltd and I'm connecting from Singapore
I tried using VPNs and other services to alleviate the issue. Mudfish seems to somewhat work and brings my ping back down to 180ms (which is usual for my region) but still has packet loss that makes the experience feel awful. ExitLag seemed to work better but costs quite a lot at around $12/month.
I'm hoping I can get a solution that doesn't require additional subscriptions and other software on top of the already existing game subscription. -
01-31-2024, 01:38 AMCoruvian
Having almost the exact same problem with all the same details except that i'm trying to connect to Exodus on Primal from Singapore...
As close as i'm able to figure, there's intense lag at Telstra and Arelion nodes that connect to Singapore but i'm no expert...
Tracert
1 <1 ms <1 ms <1 ms myBridge
2 <1 ms <1 ms <1 ms router [192.168.1.1]
3 4 ms 3 ms 3 ms 183.90.54.1
4 3 ms 3 ms 3 ms 183.90.44.217
5 16 ms 9 ms 3 ms 183.90.44.177
6 4 ms 4 ms 4 ms 203.118.7.77
7 4 ms 3 ms 3 ms 203.118.7.94
8 4 ms 4 ms 4 ms unknown.telstraglobal.net [210.176.138.173]
9 5 ms 6 ms 6 ms i-93.sgcn-core01.telstraglobal.net [202.84.219.178]
10 182 ms 181 ms 181 ms unknown.telstraglobal.net [202.84.143.122]
11 190 ms 193 ms 192 ms i-92.eqnx03.telstraglobal.net [202.84.247.17]
12 238 ms 238 ms 238 ms sjo-b23-link.ip.twelve99.net [213.248.75.146]
13 513 ms 518 ms 516 ms ntt-ic-323771.ip.twelve99-cust.net [62.115.12.53]
14 523 ms * 523 ms ae-10.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.26]
15 * 533 ms 509 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
16 458 ms 506 ms 508 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * 507 ms * 204.2.29.241
18 476 ms 505 ms 513 ms 204.2.29.7
Ping
Pinging neolobby04.ffxiv.com [204.2.29.7] with 32 bytes of data:
Reply from 204.2.29.7: bytes=32 time=485ms TTL=47
Reply from 204.2.29.7: bytes=32 time=490ms TTL=47
Reply from 204.2.29.7: bytes=32 time=450ms TTL=47
Reply from 204.2.29.7: bytes=32 time=505ms TTL=47
Ping statistics for 204.2.29.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 450ms, Maximum = 505ms, Average = 482ms -
02-01-2024, 03:17 PMQS_W
I am also experiencing similar high ping starting around Christmas 2023.
My ping was consistently between 170-220ms back in December, but it has since increased to over 500ms. The lag is used to only occur around 4pm-1am SGT but it has gotten worse lately.
I have contacted my ISP to investigate the issue, but they have been unable to resolve it. This problem appears to be specific to Final Fantasy XIV, as I have not encountered it in any other games. -
02-02-2024, 01:29 AMgimmeoliverYep, same thing here.Quote:
Originally Posted by QS_W
If anyone's looking for a somewhat cheap fix temporarily, enabling WFP item mode in Mudfish seems to have brought my ping down to 180ms and the packet loss seems to be negligible as well.
Still hoping that SE fixes this soon though. -
02-03-2024, 04:10 PMEenkalzet
Greetings gimmeoliver,
We're sorry to hear that you're still experiencing a connection issue despite all the troubleshooting you've tried. The team would like to suggest these other steps to try:
- Within Microsoft Edge, click the "Settings" option on the top right of the browser (under the three dots shown) and go to "Privacy, Search and Services" and go to the "Tracking Prevention" section. Make sure it is turned on and select the "Balanced" option. Additionally, if any settings have been changed overall, it is best to keep things at default which you can perform manually by using the "Reset Settings" option under the "Settings" tab. Lastly, please ensure that Microsoft Edge is up to date by using the "Settings" > "About Microsoft Edge" option near the bottom left.
If the suggestions provided above does not resolve the issue, there may be a communication/routing error. At that point we may suggest other steps. Should it still not resolve the issue please do not hesitate to contact us back and we'll gladly look into it further. -
02-03-2024, 05:06 PMCoruvian
@gimmeoliver and QS_W, Offpeak ping seems to have gotten better now, around midafternoon... before it bounces back up to 400~500+ from 5pm onwards... comes back down after 12~1am...
I'm probably not coming back to the post coz the mod doesn't seem to be taking other people's feedback into account... good luck bro -
02-04-2024, 12:22 AMgimmeoliver??? This has nothing to do with Microsoft Edge, what. I'm so confused, was this meant for some other post? I have not used Microsoft Edge in years but thank you for trying to help, I guess?Quote:
Originally Posted by Eenkalzet
Yeah, I dunno about the moderator comments but the best I can do to help with the ping is the thing with Mudfish I mentioned, hope it gets better for you as well!Quote:
Originally Posted by Coruvian
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02-05-2024, 10:36 AMQS_W
I am having similar ping as you during this weekend. Everything was fine before 7pm SGT but it started to spike to 500ms+ with horrible packet loss. The ping didn't even drop back to normal before I went to bed lol.
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04-26-2024, 08:14 PMJinuaFairydwellerSame Here
Using StarHub - packet loss ~30%
Ping statistics for 80.239.145.6:
Packets: Sent = 87, Received = 62, Lost = 25 (28% loss),
Approximate round trip times in milli-seconds:
Minimum = 304ms, Maximum = 313ms, Average = 308ms
SquareEnix please help/ I spend hours on hotline with ISP and tried pinging from AWS in Singapore (~20% packet loss)
Started around 10 days ago? -
04-27-2024, 12:43 PMPalindar
I have the same issue, also from Singapore - Provider: MyRepublic
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04-28-2024, 12:03 PMRogueSebek
From Singapore and using StarHub here, it wasn't as bad last time but since a few weeks ago, the latency got extremely worst and its getting almost unplayable for me as I'm getting above 300ms here.
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04-28-2024, 10:27 PMEcto478
Im also on myrepublic as ISP, its almost half of my sub time of cannot play because of the big ping/lagging, slowly regretting buying dawntrail lol
I played from Indonesia on EU server since stormblood, years ago it was normal when i started, i can even do savage, and usually when it lagging I usually opt out vpn or wait a day or two and it should fix it self but now almost 2 week of not playable at all
I find a way to work but it's me traveling to Oceania DC and its smooth as butter but the loss not being able to play with my friends from EU, but the point is if it work like normal years ago but why now it broken as hell, i don't even know what to do, Its same game same ISP.
Its frustrating because it's subscription base, meaning I gotta make use all of sub time as possible
Hope they fix it asap man, i dont wnna spend another bucks on VPN when i dont need to before -
05-01-2024, 05:24 PMJinuaFairydwellerHi EctoQuote:
Originally Posted by Ecto478
Are you using MR Gamer plan (with the custom routing) or vanilla one?
Anyone here playing FF14 from Singapore in EU servers with "gamer" plan from any isp? Whats your impression?
JF -
05-01-2024, 05:27 PMJinuaFairydweller
Hi Palindar
Are you on their Gamer plan?
JF -
05-01-2024, 11:04 PMEcto478Been on vanilla, the lowest speed too even snd it's work fine for 3 years, has no problem, until 20th of April 2024 i think, almost ran out of my sub unfortunately but cannot play, but the only saving for now is to travel to Oceania since its doable until 7.0Quote:
Originally Posted by JinuaFairydweller
I have contact my isp but its been 3 days and they haven't reach back to me too -
05-02-2024, 11:54 AMEcto478
When i sub around april 17 in the hopes of doing the ff16 event, the game works beautifully but near 18-20 april until now, i cant barely do my combo or even stay in game without getting disconnect
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05-22-2024, 12:54 AMgyugyu312
on singtel here. a friend on myrepublic sent me this thread after sharing that her ping was around 400 and my jaw dropped to the bottom floor of potd.
singtel seems to still be fine. getting 200 on my NA character, 250 on my EU character, and 100 as per usual to JP.
vanilla plan here cuz im broke and living with family. -
05-22-2024, 10:53 PMgyugyu312
seems i spoke too soon.
ping jumped to 300 on EU today, with "request timed out" every couple seconds. impossible to run content. not sure whats up -
06-04-2024, 01:03 PMPalindar
I found out what's likely causing those issues: https://myrepublic.net/sg/outage-not...voice-network/
Looks like it will continue to at least June 25thQuote:
We’re aware that a handful of users may have recently experienced slower connections, especially when accessing servers in the Europe and US. This is due to multiple subsea cable cuts impacting various regions, including Europe, the US, and Asia. These fiber breaks have affected our upstream provider’s partners (Telia, Telstra, NTT) and resulted in higher latency and potential connection drops when connecting to these destinations.
(I think Starhub owns MyRepublic now, so they probably have the same upstream partners)