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When I load the Launcher, I get this error and a blank screen. I can't log onto Mogstation either, my browser times out.

Its not my connection, the rest of the web works fine.

I tried to load Mogstation using my phone's mobile data, works fine.

I went into Internet Options and followed steps previously suggested here:

https://forum.square-enix.com/ffxiv/...ry-again-later.

Is anyone else in North America/Canada having this issue? Is it local to my specific area? I've reset my modem and router, I've checked my firewall settings.

I'm at a loss.

Ottawa, Ontario, and having the same issue.

Same issue in Texas. Reset router, changed default browser, cleared cache, changed dns server to 8.8.8.8, all the suggestions but no go. Can get to other sites, http and https with no issues. Only the launcher is buggered

Same problem from New York. I was able to log in using a VPN set as another country (Greenland). Maybe it's something with North America?

On this end looks like cogent or next hop after cogent is experiencing issues...

Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-ACRH13-332C [192.168.50.1]
2 15 ms 23 ms 14 ms 10.52.2.8
3 37 ms 24 ms 13 ms 172.108.175.2
4 18 ms 24 ms 19 ms 172.102.46.125
5 14 ms 18 ms 25 ms ae14---0.scr02.dlls.tx.frontiernet.net [74.40.4.97]
6 24 ms 24 ms 28 ms ae1---0.cbr06.dlls.tx.frontiernet.net [45.52.201.127]
7 * * * Request timed out.
8 30 ms 36 ms 21 ms be2764.ccr32.dfw01.atlas.cogentco.com [154.54.47.213]
9 20 ms 19 ms 23 ms be2443.ccr42.iah01.atlas.cogentco.com [154.54.44.229]
10 44 ms 43 ms 39 ms be2928.ccr21.elp01.atlas.cogentco.com [154.54.30.162]
11 52 ms 49 ms 53 ms be2929.ccr31.phx01.atlas.cogentco.com [154.54.42.65]
12 59 ms 64 ms 63 ms be2931.ccr41.lax01.atlas.cogentco.com [154.54.44.86]
13 61 ms 63 ms 64 ms be3271.ccr41.lax04.atlas.cogentco.com [154.54.42.102]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17-29 timeouts
30 * * * Request timed out.

Trace complete.

Same problem in Kentuxky. Just the launcher, lodestone etc not working... so glad I'm paying for a day I can't even access the game.

I’m having the same issue on ps4 and ps5 and I’m in southern Ontario Canada

Having similar issues, also in Ontario, Canada.

For those of you in Ontario Canada is your isp Rogers/Shaw ?

Quote:

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Originally Posted by Duskbringer1026

For those of you in Ontario Canada is your isp Rogers/Shaw ?

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Rogers. But I mean, internet is working fine otherwise. And some other folks are here from Texas, New York, Kentucky...

Oklahoma here same is happening. Launcher blank cant even open lodestone or mogstation on pc. Can on mobile though xD.

Tried using a VPN connecting to another part of North America and able to get in, albeit a bit slower w/ the response time.

Yeah, Rogers customer here, but I'm not convinced the ISP is the issue.

I’m having the same issue here in TN…

Same issue. I'm in Washington.

This is happening to a friend of mine in Florida. Can't access game, goes to blank screen and cannot load into mogstation.

I see a lot of posts on steam for it and I included can't log in with launcher stating no connection alongside the claims of others on forums. In terms I've heard it from people in Mexico the US and Canada so I assume this is a North American server issue.

I'm in Saskatchewan, Canada and having the same issue. Really bizarre. Spent over an hour trying to troubleshoot it before I found out it's happening everyone.
Lovely way to spend my Saturday afternoon. :(

It's also effecting people in the US and Mexico. It's more likely Square Enix' North American servers that are having the problem. Just to note it's not just us in Canada.

https://steamcommunity.com/app/39210...4949851430258/

It just started working for me!