Character cannot move using W, A, S, D

Hello all,

I decided to get my mother playing FFXIV earlier today. This would be her first MMO, so I expected there would be a few hiccups along the way. After spending several hours explaining how to move to her over discord (She and I live on opposite sides of the U.S), I could not understand what was causing her so much difficulty. I wound up assuming perhaps her PC just could not handle the game.

I decided to buy her a brand new gaming PC and she picked it up this afternoon. My mother quickly reinstalled the game on her shiny new computer, only to continue being unable to move. Ready to lose my mind, I decided to use a program to remote connect to her PC and identify if she was simply insane, or if something else was going on.

After hours now, I have determined that something is very wrong. Her W A S D keys simply do not work. I have bound movement to a multitude of other keys - all of which do work. I have re-installed the game, inspected every inch of her brand new PC and can say 100% that something has gone wrong with the game.

I am at my wits end and am hoping that someone might help me figure out what is going on. Based on some of the information I have found online, I have already tried the following:

-Reinstalled
-Deleted config files
-Ran as ADMIN
-Created a new character
-Remotely logged into my account (which was working just fine on my PC) and found the same issue occurred even after downloading my UI via the character screen.
-Tried a multitude of different keybindings, which all worked to move her characters
-BOUGHT HER A BRAND NEW PC!!!!!!!!!
-Disable direct chat
-Ensured that all her settings are for PC movement, not console.
-several others, but I'm hoping you get the idea..


Also, one last note: The game registers the W A S D keys as "movement". The best way I can describe what happens is that her characters wiggle? It took her an hour to get from Mother Miounne to the Aether Plaza in Gridania. I simply assumed she was adjusting to the movement (this was on her old PC by the way).

Thanks, in advance! Sorry for the wall of text.. ugh

What about changing the keyboard? does that change anything? have you updated the drivers? is it possible that Sticky Keys is turned on?

Sticky Keys infor https://www.businessinsider.com/how-...eys-windows-10

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Originally Posted by rahz

What about changing the keyboard? does that change anything? have you updated the drivers? is it possible that Sticky Keys is turned on?

Sticky Keys infor https://www.businessinsider.com/how-...eys-windows-10

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First, thank you for the quick response! I am grateful for any assistance at this point.

However, yes - I have tried all of what you listed. Her original PC was a bit out of date, and not designed for much more than the Sims. When we installed the game on that PC, I was struggling to understand why she was struggling to move SO MUCH. I was standing next to her in game and I assumed the issue was lag, or frame rate related. That's why I decided to buy her a new gaming PC. When we installed the game on her new laptop, the movement issue has persisted. I carried none of her settings over, ensured all her drivers were up to date. Removed a bunch of bloatware - typical Bestbuy PC stuff. As far as I can tell, this issue is related to the game. I am still trying a few more options, but please, if you have any other ideas, hit me!

Thanks again!

Someone in the past had a keyboard with a special setting when pressing F2 on their keyboard.

https://forum.square-enix.com/ffxiv/threads/395932

I'm just trying to dig up old issues to see if they may be related. :( I will keep looking

I found another post on Steam saying that closing Team Viewer solved the issue. What program are you using to remote into your moms PC?

https://steamcommunity.com/app/39210...4730327114282/

Let me dig around and see if that might have something to do with it! Thanks!

Okay, so that gave me an idea and now I'm more confused. Perhaps it will mean something to someone else? I decided to try using the on-screen keyboard and that allowed the W key to be used for movement. So, I guess that's something. Lol

Alright. So now I've gotten it to work if I first hold CTRL and then press W. I cannot use W if I push CTRL second. Any ideas? lol

Wild. And mom knows to HOLD the keys for movement? I am not trying to condescend, just general troubleshooting. I know going from Sims to FFXIV is a bit of a learning curve if she hasn't done other MMOs before. I want mom to play the game!

Just read your edit. hmmmmmmMMMMm this is weird. maybe try resetting the key bindings to default once more. I wonder why that is happening.

No worries at all. Honestly, during the first hour I was thinking "Maybe she isn't cut out for an MMO if she can't even figure out how to move". Lol So no worries at all. I have actually been remotely controlling her PC for the past few hours, so I can say for sure that the W key will not work even when held. Like I said, the best way to describe it is that the characters are taking tiny little baby steps.. lol That's why I initially thought she was lagging or something.

Ahhhhh I'm at my wits end haha

How does it behave in other programs like Word?

I've had no issue with the W key in word/wordpad, or online that I can see. The W key seems to work everywhere else.

Okay. Well hopefully a real Tech can come in and save the day. I think you should post the computer system information here to get ahead of it. I'm so sorry :<

Quote:

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Originally Posted by rahz

Okay. Well hopefully a real Tech can come in and save the day. I think you should post the computer system information here to get ahead of it. I'm so sorry :<

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No worries! I will probably do that here in a bit. Thanks for trying though, really!

Sorry to be asking an obvious question, but if other keys do work for movement and she isn't likely to have developed muscle memory for WASD, why not use alternate keys? Also, do the arrow keys work as expected for movement? Mouse?

I'm not suggesting giving up entirely, and I understand wanting to solve the mystery and being worried that other, yet unseen but potentially related, issues may pop up down the road. That said, alternate movement keys might be best for now so she doesn't tire of the tech issues and can dive into the game to see if it's for her. Just an opinion on possible option, you of course know your mum best.

I'm not probably not as helpful as some of the other posts here, but if it's just WASD not working, you can get by pretty well with Q, E and Mouse movement. I tend to find myself moving that way with standard controls in raids. Might be worth a shot if all else fails!

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. Doe this issue with the W,A,S,D keys occur in any other game? When it happens, are there any other external devices (such as a mouse, headphones, speakers, etc) plugged into your mom's pc? Lastly I did want to double check with the in game settings. Are the controller settings in game set to " keyboard" or "game pad"?

Could you also provide a system report as well? Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!