SE wants to hear from you email

Heya, I just received this email today:

As a valued SQUARE ENIX member, we would really like to hear from you. Below is a link to a survey which will let us get to know your opinions about video games. So we can be sure that gamers like you are helping us to shape what we do, we would be grateful if you could spare the time to let us know what you think.

Please follow the link below to access the survey.

CLICK HERE TO BEGIN

Please note that we have commissioned an independent research consultancy to carry out this survey on our behalf, although no personal data will be transferred to third parties without your consent.



Our sincere thanks in advance,

The SQUARE ENIX team


I would like to give my feedback, but I just wonder if this email is an authentic one or some keylogging scammer.
Has anyone else received this email and clicked on the link?

I did not get this email you speak of yet.

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Originally Posted by Altera

Heya, I just received this email today:

As a valued SQUARE ENIX member, we would really like to hear from you. Below is a link to a survey which will let us get to know your opinions about video games. So we can be sure that gamers like you are helping us to shape what we do, we would be grateful if you could spare the time to let us know what you think.

Please follow the link below to access the survey.

CLICK HERE TO BEGIN

Please note that we have commissioned an independent research consultancy to carry out this survey on our behalf, although no personal data will be transferred to third parties without your consent.



Our sincere thanks in advance,

The SQUARE ENIX team


I would like to give my feedback, but I just wonder if this email is an authentic one or some keylogging scammer.
Has anyone else received this email and clicked on the link?

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Maybe it revolves around the conclusion of the Welcome back Campaign Feedback Perhaps?

I'd say it's scam.

I haven't gotten any such email myself.

Ive not taken part of the welcome back campaign, I am on a 180day subscription since January :)
Guess I will delete this email unless a CM can authenticate this or not

Legit email. It was only sent to people who subscribed to newsletter of Square Enix Members I think.

Email should come from : noreply@member.eu.square-enix.com

(most likely "na" instead of "eu" pour NA people). If you want to be sure that it isn't a scam, check the email header.

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Received: from ext.square-enix-europe.com ([80.244.189.82])
Message-ID: <20120501175006.3028.qmail@ext.square-enix-europe.com

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(in bold, time & date when the email was sent, I got mine a while ago, EU probably got mailed first.)

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Originally Posted by Dragon

I'd say it's scam.

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Ditto! Scam for sure. Report the e-mail to SE and don't click the link since SE didn't use 3rd party services for their polls and surveys.

Also would be nice to have a community rep or a GM to check this out ASAP...before we start getting waves of compromissed accounts.

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Originally Posted by Lienn

Ditto! Scam for sure. Report the e-mail to SE and don't click the link since SE didn't use 3rd party services for their polls and surveys.

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God stop misinforming people. The link is legit and they did use a third party for this survey. Stop jumping to conclusion without using technical facts. Hurr Durr it's a scam...

And while a third party made the survey, it is still hosted on SE servers...

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Originally Posted by Antipika

God stop misinforming people. The link is legit and they did use a third party for this survey. Stop jumping to conclusion without using technical facts. Hurr Durr it's a scam...

And while a third party made the survey, it is still hosted on SE servers...

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You can hardly blame people for being skeptical of a random email with a link to a third party website that very few others have gotten.

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Originally Posted by Kiroh

You can hardly blame people for being skeptical of a random email with a link to a third party website that very few others have gotten.

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Sure is third party website when the url ends with .square-enix.com. It's only a subdomain...

Being skeptical is one thing, claiming that its a scam is another. There is nothing wrong with asking in such cases indeed. But jumping to conclusion without any evidence is just wrong :s

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Originally Posted by Antipika

Sure is third party website when the url ends with .square-enix.com. It's only a subdomain...

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How many scam emails have people gotten for FFXI where the web address was only slightly modified to look like a subdomain?

Like I said, people are skeptical because stuff exactly like this has gotten accounts hacked and gutted in the past.

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Originally Posted by Kiroh

You can hardly blame people for being skeptical of a random email with a link to a third party website that very few others have gotten.

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This. AFAIK every suspicious e-mail is scam until proved wrong.

Off course that's a common phishing technique. But if you are able to read properly and if you take your time before clicking, there is just no risk at all.

I've seen enough RMT tells in XI with square-enix being written sqare-enix, square-eenix etc. Or square-enix.[random domain].com. I perfectly know how the system works.

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Originally Posted by Lienn

This. AFAIK every suspicious e-mail is scam until proved wrong.

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The email header proves you wrong. That's the only accessible way for the average user to confirm that an email is coming from a trusted source. The sender email address means nothing however. (Any 13 y/o kid can spoof a sender address and start sending emails ending @square-enix.com if he wants to).

Now there is always one risk, if the source has been compromised and cannot be trusted anymore (i.e. someone's got control of SE's servers) but if we start thinking that way, absolutely nothing can be trusted...

So rather than spreading misinformation and claiming that something is a scam, try to educate users on how to distinguish a scam from a legitimate email. That can also be useful for more important things in your life than the MMORPG you are playing.

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Originally Posted by Antipika

Off course that's a common phishing technique. But if you are able to read properly and if you take your time before clicking, there is just no risk at all.

I've seen enough RMT tells in XI with square-enix being written sqare-enix, square-eenix etc. Or square-enix.[random domain].com. I perfectly know how the system works.

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There is always a risk on the internet, no amount of time taken will eliminate that.

I never said this was a scam email, I said (repeatedly) that you can understand why someone would be skeptical of this kind of email.

Also, your attitude is exactly HOW people get scammed in the first place. "Oh I'm careful and can read unlike all these other idiots it won't happen to me" and two weeks later "WAHHH MY ACCOUNT GOT HACKED, SE YOU BETTER DO SOMETHING!!!".

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Originally Posted by Antipika

Sure is third party website when the url ends with .square-enix.com. It's only a subdomain...

Being skeptical is one thing, claiming that its a scam is another. There is nothing wrong with asking in such cases indeed. But jumping to conclusion without any evidence is just wrong :s

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There are too many hacked accounts because someone was stupid enough to open up and respond in some fashion in another to an email. Any time someone asks, I will call it out as a scam because it's bad business practice to link in email unless otherwise requested by the end-user as there's always too high a chance of it being a scam.

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Originally Posted by Antipika

Since you have to be subscribed to the newsletter to receive this, it is requested by the end-user.

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A newsletter with HTML could still be faked by a good enough hacker.

You're just naive. But whatever, at least it won't affect me. Sucker.

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Originally Posted by Kiroh

Thinking it can't happen to you is exactly how it happens to you. Yes, your attitude (thinking you know better and can't be outwitted by hackers) it precisely what leads to accounts being hacked.

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I never say it cannot happen, I said that based on data I have on my possession (last time I checked you have nothing so you're not even entitled to give a valid opinion anyway), this email is legit. Since I do not have OP's data in my possession, I explained what should OP check to reach that conclusion. It's a logical process, I am deeply sorry if you do not understand it :/

What leads to people being hacked is lack of education when it comes to security sadly :( Lot of studies did prove that. And that is also why companies rather invest into seminaries/meeting to teach their employees basic security rules to avoid issues rather than spending all their security budget on developing software countermeasures and chaining their employees by filtering websites they can visit etc.

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A newsletter with HTML could still be faked by a good enough hacker.

You're just naive. But whatever, at least it won't affect me. Sucker.

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If you are good enough to fake the email header data, believe me you won't waste time hacking XIV player haha. That got to be joke.

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Also, RE: "XIV gils worth nothing"

People that claim this have no clue about supply & demand. Because you don't think gil isn't worth buying doesn't mean other people don't.

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Sorry we're just not living in the same world. For a real hacker, that is low profit. Actually it's a real hassle, because of all the alternate steps to turns gil into real money, without the risk of being tracked down etc.

You just have no idea on how hackers are selling security flaws and how the market is for that. XIV gil next to that is only for script kiddies, at best.

(Feel free to continue without me :p going to bed now /mylife. I hope that by tomorrow, some GM or Rep will have confirmed that this email is legit :p My apologies to the OP if the thread turned into a war. I just hope that at least, you managed to get the information you need among all these posts :) Sorry!)

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Originally Posted by Antipika

I never say it cannot happen, I said that based on data I have on my possession (last time I checked you have nothing so you're not even entitled to give a valid opinion anyway), this email is legit. Since I do not have OP's data in my possession, I explained what should OP check to reach that conclusion. It's a logical process, I am deeply sorry if you do not understand it :/

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I'm deeply sorry you think you have a right to comment on the validity of my opinions. =o

I played FFXI for 9 years, FFXIV for 2, and a myriad of other mmos in between for varying degrees of time. I've never once had any of my accounts hacked. The closest I've ever come is when I gave my accounts to friends once I stopped playing the games. (Not FF games obviously.)

Oh and for like the fifth time, I never said the email was a scam in any way shape or form. I have (repeatedly) stated that there's nothing wrong with the OP and others inquiring whether or not it is if they themselves are unsure.

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Originally Posted by Kiroh

I'm deeply sorry you think you have a right to comment on the validity of my opinions. =o

I played FFXI for 9 years, FFXIV for 2, and a myriad of other mmos in between for varying degrees of time. I've never once had any of my accounts hacked. The closest I've ever come is when I gave my accounts to friends once I stopped playing the games. (Not FF games obviously.)

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When I was Taught in School, there are safe sites and Hackable sites: Its not even about how they word their site ( though that plays apart in spotting a hacked site). Like when your downloading a Document, .xml are not safe while .doc is safe to use. Antipika is right on 1 thing. Education= Knowledge. But then she took it a little to extreme calling people who don't know a thing about it a child but we won't go there.

Anywho, I have the Book in front of me for List of Safe sites and not safe sites if you like me to spread the knowledge =).

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Originally Posted by Starlord

When I was Taught in School, there are safe sites and Hackable sites: Its not even about how they word their site ( though that plays apart in spotting a hacked site). Like when your downloading a Document, .xml are not safe while .doc is safe to use. Antipika is right on 1 thing. Education= Knowledge. But then she took it a little to extreme calling people who don't know a thing about it a child but we won't go there.

Anywho, I have the Book in front of me for List of Safe sites and not safe sites if you like me to spread the knowledge =).

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I agree, but as the OP did not provide any useful information on the contents/url of the link provided to her it is understandable that those of us who did not receive the email would not have known whether or not the link was safe. The OP was unsure and asked a question. It was answered but the person then went on to insult people for even being suspicious or having to ask in the first place.

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Originally Posted by Kiroh

I agree, but as the OP did not provide any useful information on the contents/url of the link provided to her it is understandable that those of us who did not receive the email would not have known whether or not the link was safe. The OP was unsure and asked a question. It was answered but the person then went on to insult people for even being suspicious or having to ask in the first place.

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There's no such thing as a stupid question, my teacher once said to me =).

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Originally Posted by Starlord

There's no such thing as a stupid question, my teacher once said to me =).

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Except for Billy's questions. xD