High latency on NA Datacenter to the point of unplayable since last content update

I have played with no lag at all since ARR but now since the events started, my lag into any server on NA datacenter has gotten to the point of freezing in the middle of dungeons, random freezes in the world and even when not completely frozen, the game is unreliable at best. I haven't changed anything on my side nor has my isp (contacted them when this started even though the only thing that lags is FFXIV.) I've restored game files, made sure everything is properly updated, and done a full router reboot but nothing has resolved this issue. To the tech who might read this: is this a known issue that is being worked on or is there anything that can be done? I even tried a vpn to get around a bad node I was seeing in the traceroute but even that is failing.

if even vpn can't help you the only thing I'd say is you have to move sorry.

Which VPN are you using, then can possibly give you stable route. Previously had to avoid LA routes and CA routes but both appear stable for this moment.

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have also never written anything on these forums until now. The amount of lag spikes is unbelievable and just started up a few days ago and hasn't let up. I'm having trouble running my FC events, dungeoning, and Savage is now an absolute nightmare. I thought it may only be an issue in the evening and at night, but I tried to get my Savage runs done in the morning and it's still completely unplayable. Please help us out. I can't run an FC and my events with this nightmare.

Platform?: PS5
Have you tried using a wired or wireless connection?: Wired
Internet Service Provider: Cox
Region/Location: US West Coast (Southern California)
Separate Modem and Router or Hybrid?: Separate
Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game?: I play only one character. This is happening at all times of the day.
Server your characters are on: Jenova

Quote:

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Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Platform? (Steam/Windows/PS4/PS5/Mac etc.) PC
Have you tried using a wired connection? Yes, currently run 1 computer wired and 1 computer wireless
Internet Service Provider: Cox
Region/Location: (your actual region not in game) West coast, Southern California
Separate Modem and Router or Hybrid? No
Are you using a Firewall/Anti-virus solution? If so, which ones? Built in Windows Defender
Does the issue only happen with specific characters or all characters? All characters, 2 separate accounts

Issue just started occurring yesterday and has not let up. Our internet is 300+ mb/s. Have been playing FFXIV for years with no issues until yesterday. Tried restarting router, computer, switching back/forth data centers, tried using a VPN and tried all of the other fixes online which do not work. Internet is fine and 0 lag on any other programs/devices, only with FFXIV. Something is up with FFXIV specifically. Both computers we have are far above minimum system requirements.

I'm adding to this. I'm also in Southern California on COX and have had horrid lag for the last week+ and have tried everything to fix it including calling our ISP. Nothing has worked.

Platform? PC
Have you tried using a wired connection? I'm always hard-lined
Internet Service Provider: COX
Region/Location: Southern California
Separate Modem and Router or Hybrid? Separate
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows Defender
Does the issue only happen with specific characters or all characters? I only play on one character.

Quote:

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Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Also adding to this. Nothings fixed it, its been days now.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) PC/Windows
Have you tried using a wired connection? not possible
Internet Service Provider: cox
Region/Location: southern california
Separate Modem and Router or Hybrid? seperate
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows defender
Does the issue only happen with specific characters or all characters? every character (aether and primal specifically)

I'm also in Southern California on COX and have had horrid lag for the last week+ and have tried everything to fix it including calling our ISP. Nothing has worked.

Platform? Windows
Have you tried using a wired connection? Only play on a wired connection
Internet Service Provider: Cox
Region/Location: Southern California, San Diego County
Separate Modem and Router or Hybrid? Separate Modem and Router
Are you using a Firewall/Anti-virus solution? Windows defender
Does the issue only happen with specific characters or all characters? I play on one character on Aether

Quote:

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Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Platform? (Steam/Windows/PS4/PS5/Mac etc.) PC Steam
Have you tried using a wired connection? Yes
Internet Service Provider: Cox
Region/Location: (your actual region not in game) West coast, Southern California
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? If so, which ones? Built in Windows Defender
Does the issue only happen with specific characters or all characters? All characters on all 3 data centers

This is my first time ever having to post from how bad its gotten but he issue has started since the day of the DDos attack on Friday the 25th of march even after the post SE posted on the 26/7th stating the issue has been resolved. I've done everything possible on my end starting with restarting my internet to calling my service provider (I'm getting 340mbps up time so it's not my internet), I've done a full reinstall of ff14 as well as done every possible fix everyone recommends. I have not had this big of a issue even even when I first began to play even when Endwalker released I never had this bad of a issue. I've constantly monitored ff14 and noticed multiple times even after a fresh reinstall that its having a massive packet/memory loss server side from your I.P, as I saw someone else do the same test and posted both results with a vpn and without. I'm not having any issues on any other game even including elden ring, halo infinite, apex and countless others even on a slightly older pc.

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

My wife and I have also been having issues. The trend is comforting to see but frustrating all the same.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Windows/PS4
Have you tried using a wired connection? Wired
Internet Service Provider: Cox
Region/Location: (your actual region not in game) Southern California
Separate Modem and Router or Hybrid? Modem and Router
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters? All

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Also adding to this as well, it seems this is happening to everyone in Southern California with the Crystal data center

Platform: Windows
ISP: Cox Communications
Wired Connection
Region: San Diego, California
Separate Modem and Router
Firewall: Windows Defender
Issue is happening with all characters.

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

It has been an absolute nightmare trying to play FF14 for the past few days, which is really disappointing considering the tomestone event is currently happening. I'm hoping that the event can be extended because of the nights I've missed grinding out rewards because of the unplayability :(

Platform?: Steam
Have you tried using a wired or wireless connection?: Wired
Internet Service Provider: Cox
Region/Location: US West Coast (San Diego, California)
Separate Modem and Router or Hybrid?: Separate
Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game?: It happens to all characters at all times of the day.
Server your characters are on: Malboro

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Another Southern Californian here with absolutely terrible lag. Sometimes 10-20 second lag times, making the game unplayable for me.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Mac Client
Have you tried using a wired connection? Yes, my computer is using an ethernet cable to hook up directly to the internet (no wifi).
Internet Service Provider: Cox
Region/Location: (your actual region not in game) Southern California (San Diego)
Separate Modem and Router or Hybrid? Separate
Are you using a Firewall/Anti-virus solution? If so, which ones? Nothing beyond what my MacBook came preinstalled with
Does the issue only happen with specific characters or all characters? All characters

I happened to be playing with a friend at the time and they were able to capture footage from their end what was happening to my character while the lag was so bad (KO character, upper right hand of screen). Note how long this clip is--that's how long I was waiting on my end for the lag to resolve: https://www.dropbox.com/s/w7bq9zqh00....TRIM.mov?dl=0

two disconnects tonight, and lag being quite nasty lately.

Is it too early to blame Russia?

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Windows
Have you tried using a wired connection? Normally wifi but tried wired with same result
Internet Service Provider: Xfinity
Region/Location: (your actual region not in game) Northeast/Connecticut
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows defender
Does the issue only happen with specific characters or all characters? occurs on any character on NA datacenter, not sure beyond that
Worst Issues are happening on main server of Excalibur but Leviathan is unstable too.

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

I primarily play on Leviathan and it seems to be getting actively worse, not better. Went from rubber banding to full disconnects several times a day. Only on FFXIV.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Platform? Windows
Have you tried using a wired connection? Always direct ethernet connection
Internet Service Provider: Cox
Region/Location: San Diego, California, USA
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows Defender
Does the issue only happen with specific characters or all characters? All Characters

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Any update from SE on this? It appears there is some communication issues with Cox in Southern CA and FFXIV servers. No other applications on my end have this issue and can play other games/stream other stuff fine.

Guess I'll add my name to this list...

Platform? PS5
Have you tried using a wired connection? Yes
Internet Service Provider: Cox
Region/Location: San Diego, CA, USA
Separate Modem and Router or Hybrid? Separate
Are you using a Firewall/Anti-virus solution? If so, which ones? No
Does the issue only happen with specific characters or all characters? All Characters

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Platform: Steam
Have I tried a wired connection?: Always wired
Internet Provider: Cox Communications
Region/Location: San Diego California
Seperate Modem and Router or Hybrid?: Hybrid
Firewall/Anyvirus?: Windows Defender
Does it happen on any chars: I only really play one so just that one on Jenova

I never really post on the fourms or ever go here so this is new for me and it's been happening since the DDoS attack happened on the 23rd

Is there any update on these issues? It's been a real hard time trying to even get into a dungeon for the event let alone standing idle for to long in any major city without eventually getting disconnected.

I'm able to eliminate the latency issues by using a VPN to connect from Arizona, so it's definitely something wrong in the pipeline between SoCal Cox and FFXIV NA Servers.

It's terrible! Now I've noticed that the ffxiv connection status says "Poor" at login. Standing in Ul'dah and watching the lag around me. It's terribly bad. Please help!

It's terrible! Now I've noticed that the ffxiv connection status says "Poor" at login. Standing in Ul'dah and watching the lag around me. It's terribly bad. Please help!

I set up a forum account just to add to this.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Steam
Have you tried using a wired connection?Wired Only
Internet Service Provider: Cox
Region/Location: (your actual region not in game) Southern California (San Diego)
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows Defender
Does the issue only happen with specific characters or all characters? I only play on 1 character

I also know of two other players in the area who have been dealing with lag through Cox. Meanwhile two local players with Spectrum as their ISP had issues earlier in the week but are fine now.

Iam doing currently blue mage arena 16 and iam losing my mind :mad:

My casts dont do dmg, casts get interrupted with no visible reason and the two monster that cause insta death when to close are teleporting just in front of me without me beeing able to run away :mad:

i dont know how to finish this arena! :mad:

i did some speedtests, but my glass fibre connections gets 400mb/s in all tests and i have a ping between 7-10ms.

Some Data:
Country: Germany NRW
Server: Phoenix
ISP: Deutsche Glasfaser

This moring all was ok, but its getting more worse. I will try arena tomorrow moring again.

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Any update on these ongoing issues? Issue is still ongoing as of today. Problem is also specifically with FFXIV and no issues with other applications

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Windows
Have you tried using a wired connection? Wired Only
Internet Service Provider: Cox
Region/Location: (your actual region not in game) Southern California (San Diego)
Separate Modem and Router or Hybrid? Separate
Are you using a Firewall/Anti-virus solution? If so, which ones? Only Windows Defender
Does the issue only happen with specific characters or all characters? All

Problem only happens to me at night, usually after 8 pm. Only FFXIV seems to be affected now. Outage occured earlier this week and been bad since.

Quote:

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Originally Posted by Clawhammer

Iam doing currently blue mage arena 16 and iam losing my mind :mad:

My casts dont do dmg, casts get interrupted with no visible reason and the two monster that cause insta death when to close are teleporting just in front of me without me beeing able to run away :mad:

i dont know how to finish this arena! :mad:

i did some speedtests, but my glass fibre connections gets 400mb/s in all tests and i have a ping between 7-10ms.

Some Data:
Country: Germany NRW
Server: Phoenix
ISP: Deutsche Glasfaser

This moring all was ok, but its getting more worse. I will try arena tomorrow moring again.

---

It seems like i had provider problems yesterday. Now the game works way better. Was a little bit strange to test since other stuff like youtube or browsing worked normally.

Looks like all us SoCal Cox users are having this issue....

Platform? PC, not Steam
Have you tried using a wired connection? Only wired.
Internet Service Provider: Cox
Region/Location: San Diego, California (Southern California)
Separate Modem and Router or Hybrid? Separate. Also tried only modem.
Are you using a Firewall/Anti-virus solution? If so, which ones? No.
Does the issue only happen with specific characters or all characters? Only one character.

Has there seriously been no official update or fix yet? This is ludicrous that the staff wouldn't even let us know something is wrong

Also going to toss my hat here. The game has been unplayable due to frequent disconnects

Platform? Windows (with steam account linked)
Have you tried using a wired connection? Wireless
Internet Service Provider: Optimum
Region/Location: New Jersey , USA
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? Windows Defender
Does the issue only happen with specific characters or all characters? All characters. I've tried switching " worlds" and trying new characters there but the DC's were still pretty frequent.

Any advice / solves are very welcome.

thank you in advance.

No. Never too early, or too late.

Been almost 2 weeks now. I can't do any of my daily roulettes without experiencing extreme lag or disconnects. Moving around and menu navigating is becoming a chore.

Platform? Windows (with steam account linked)
Have you tried using a wired connection? Only wired.
Internet Service Provider: Cox Communication
Region/Location: San Diego, CA USA
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? Windows Defender
Does the issue only happen with specific characters or all characters? All characters.

I'm having the same issues. Reinstalled graphic drivers, dropped graphic settings down to low. I just ran squadron missions so as not to inflict myself on the community and it was miserable.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Windows
Have you tried using a wired connection? I always play on a wired connection.
Internet Service Provider: Cox
Region/Location: (your actual region not in game) Southern California, San Diego specifically
Separate Modem and Router or Hybrid? Separate
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows Defender
Does the issue only happen with specific characters or all characters? Both characters. One just checking marketboard and my alt redoing msq.

I don't usually post, but also another Southern Californian adding myself to this list. The lag spikes have made the game unplayable for me lately. Even standing around town - it's noticeable because other players will stop for a couple seconds, then resume moving as the movement catches up. The lag is constant though, so I can't run any dungeons or raids anymore which is pretty upsetting.

Platform? (Steam/Windows/PS4/PS5/Mac etc.): Windows
Have you tried using a wired connection? Always wired
Internet Service Provider: Cox
Region/Location: (your actual region not in game): San Diego, California
Separate Modem and Router or Hybrid?: Hybrid
Are you using a Firewall/Anti-virus solution? If so, which ones? Yes, Windows Defender
Does the issue only happen with specific characters or all characters? I only have one character on Malboro in Crystal Data Center

There won't be an update outside of patch notes. If you go through this forum 99% of problems are solved by players. SE asks for your specs then never replies again.

As of 4pm Pst my issues have seem to been fixed so far due to the maintenance. However if anyone is needing a quick fix the best solution I can say is to use a vpn as that's how I was able to play before. I will put a final update at the end of the night if i notice any issues pop up from when I posted this.