Game crashes from launcher (steam) no error message pop-up

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01-16-2022, 12:18 PM
seorhasacat

Game crashes from launcher (steam) no error message pop-up

Hi there,

Since this past week, I have been unable to enter the game after launching it from steam. There is no error message that pops up, the launcher just closes and there is no game window that opens. I recently tried to have an SSD installed, but saw no success and have reverted back to how things were beforehand. However, FFXIV is the only game I've reinstalled that I cannot launch so I am unsure if my current issue is related to the SSD thing; I can go into Elder Scrolls Online and other games with no issue. I did not have an issue launching FFXIV before this past week, however. I have tried verifying Steam files, I've reinstalled the game twice, tried DSX9, friend also had me check that my computer is using the right graphics card. Any other help or suggestions on where to go from here would be highly appreciated.

Here is the system information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\abbes\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro N 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/02/12 12:21:12 Ver: 37.03
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8159.125MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14559.125MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 318.229GB SYSTEM_FREEDISC_SPACE 79.808GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1544.687GB SYSTEM_FREEDISC_SPACE 1490.693GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4079.563 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2020 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {96DC7B7B-91A3-4F75-8137-B86C024AA204}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9DA0CE0A-FF17-46AD-B3A7-93C8E5BA1D71}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_SOUND Headphones (Bose QuietComfort 35II Stereo)
SYSTEM_SOUND_DEVICE_ID {A27EE79C-2B04-4902-A471-395E62BE86A0}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 16:00:00
SYSTEM_SOUND Headset (Bose QuietComfort 35II Hands-Free AG Audio)
SYSTEM_SOUND_DEVICE_ID {C7B12656-C2D4-4C6C-A0CC-4EC181248EB1}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1266
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2021 16:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {711EFA35-A9A7-4F98-BEDC-B81BC7DB63B9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BEF72F00-72AA-11EC-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {FAA2AB60-7269-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FABDD480-7269-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FABDD480-7269-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FAA9D750-7269-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FAC04580-7269-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
- FINAL FANTASY XIV Forum — Mozilla Firefox
01-16-2022, 08:13 PM
Puss_Kat

456.71 is out of date.
run the restore feature in the launcher options.
check you have the june 2010 DirectX runtime installed.

Download > run(unpack to folder) > Run dxsetup.exe from that folder
01-17-2022, 06:46 AM
seorhasacat

Hey, I think I did what you recommended, but still no luck running the game. I also restarted my computer with updates. Do you mind checking if I did follow your instructions correctly?

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\abbes\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro N 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/02/12 12:21:12 Ver: 37.03
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8159.125MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13023.125MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 318.229GB SYSTEM_FREEDISC_SPACE 77.340GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1544.687GB SYSTEM_FREEDISC_SPACE 1480.139GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4079.563 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2020 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {96DC7B7B-91A3-4F75-8137-B86C024AA204}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9DA0CE0A-FF17-46AD-B3A7-93C8E5BA1D71}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_SOUND Headphones (Bose QuietComfort 35II Stereo)
SYSTEM_SOUND_DEVICE_ID {A27EE79C-2B04-4902-A471-395E62BE86A0}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 16:00:00
SYSTEM_SOUND Headset (Bose QuietComfort 35II Hands-Free AG Audio)
SYSTEM_SOUND_DEVICE_ID {C7B12656-C2D4-4C6C-A0CC-4EC181248EB1}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1266
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2021 16:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {711EFA35-A9A7-4F98-BEDC-B81BC7DB63B9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BEF72F00-72AA-11EC-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {FAA2AB60-7269-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FABDD480-7269-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FABDD480-7269-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FAA9D750-7269-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FAC04580-7269-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game crashes from launcher (steam) no error message pop-up — Mozilla Firefox
��║spam_chaos - Discord
Steam
Microsoft Text Input Application

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Steam
The Elder Scrolls Online
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Genshin Impact
Honkai Impact 3rd
Mozilla Firefox (x64 en-CA)
Mozilla Maintenance Service
Crusader Kings II
Stellaris
The Elder Scrolls Online
FINAL FANTASY XIV Online
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
NVIDIA Graphics Driver 456.71
NVIDIA Install Application
Paradox Launcher v2
Microsoft Update Health Tools

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000022D0
C:\Program Files (x86)\Steam\steam.exe 000002C0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002764
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000020C8
C:\Program Files\Mozilla Firefox\firefox.exe 0000264C
C:\Users\abbes\AppData\Local\Discord\app-1.0.9003\Discord.exe 00001C90
C:\Users\abbes\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000018F0
C:\Windows\Explorer.EXE 00000F2C
C:\Windows\System32\RuntimeBroker.exe 000007CC
C:\Windows\System32\SecurityHealthSystray.exe 00001B6C
C:\Windows\System32\smartscreen.exe 00001B70
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001454
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001668
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000023FC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CB4
C:\Windows\system32\SettingSyncHost.exe 00001BFC
C:\Windows\system32\sihost.exe 000001E0
C:\Windows\system32\svchost.exe 00001F40
C:\Windows\system32\taskhostw.exe 0000024C
01-17-2022, 11:25 AM
Puss_Kat

You are s till running 456.71,

Try 472.39
01-17-2022, 11:39 AM
seorhasacat

I'm getting this following error:

https://imgur.com/a/JXh1aRR
01-17-2022, 11:41 AM
seorhasacat

Also, to clarify from your first reply, was I to "Restore Game Data" or "Reset System Settings" in the launcher settings? I did the restore game data option but not the reset.
01-18-2022, 03:41 AM
Puss_Kat

Quote:

Originally Posted by seorhasacat

I'm getting this following error:

https://imgur.com/a/JXh1aRR

Sorry, i gave you a DCH link instead of standard.

https://international.download.nvidi...ional-whql.exe

Quote:

Originally Posted by seorhasacat

Also, to clarify from your first reply, was I to "Restore Game Data" or "Reset System Settings" in the launcher settings? I did the restore game data option but not the reset.

Restore game data
01-18-2022, 05:38 AM
seorhasacat

I'm still getting the same error :( Should I be checking if the drivers on my end are updated?
01-18-2022, 11:49 AM
Darneltia

Greetings fellow Eorzean,

Based on the information provided, it appears that the graphics card drive hasn't been updated since September of 2020. Please open the Geforce Experience software suite for your GTX 970 to see if you are able to perform the update. If you are still unable to, please uninstall, download the latest driver from the nVidia web site and reinstall the video card drivers from scratch. We hope this is helpful in resolving the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!
01-19-2022, 12:12 AM
Puss_Kat

Quote:

Originally Posted by seorhasacat

I'm still getting the same error :( Should I be checking if the drivers on my end are updated?

my bad, the driver i provided only has Kepler GPU's in it and the studio equivalent only supports 10 series and up.

Your choices are between 511.23 and 472.12
01-19-2022, 05:10 AM
seorhasacat

My game's working now! It seemed to be a driver issue, I downloaded the GeForce Experience and did some updates there, downloaded more updates following this post:

https://www.reddit.com/r/ffxiv/comme...nd_wmvcoredll/

and re-installed the game.

Not sure how the game used to be able to run if my drivers have always been outdated, but I'm just glad things worked out. Thanks for all your help!
01-19-2022, 05:14 AM
Puss_Kat

Some windows fixes made the nvidia D3D11 user mode driver a bit less stable, there were also issues with the 456 packages that I had to personally submit crash traces through a contact.

the WMV core fix is for the ARR intro video, the HW+ intros are Bink2.
01-20-2022, 10:57 AM
YseraVeeras

How did you generate that report where starts at -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-?