Congestion and Disconnection

I understand that servers are wildly overpopulated atm and its causing all sorts of issues but when I get disconnected from the game after waiting in queue just to see the "you werent properly logged out... logging out now" pop up only to be put right back into the back of the queue I just waited in is unacceptable. I just waited over an hour to play, only to disconnect and now I have to wait even longer. Now I might not get to paly at all even though I already waited my turn.

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Originally Posted by Peyroi

I understand that servers are wildly overpopulated atm and its causing all sorts of issues but when I get disconnected from the game after waiting in queue just to see the "you werent properly logged out..." pop up only to be put right back into the back of the queue I just waited in is unacceptable. I just waited over an hour to play, only to disconnect and now I have to wait even longer. Now I might not get to paly at all even though I already waited my turn.

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Out of curiosity, what error was it that disconnected you from the game? I know it stinks, but documenting it and submitting the bug report would help the Devs stamp out those errors that are kicking people out, once they are in.

It's unfortunate, but, disconnecting from in-game does require the game to log your character out in order to log you back in. And, well, once you're logged out, the queue sees you as logged out and puts you at the back.

Pretty sure the behavior of requiring the game to log your character out before attempting to log back in is a necessary aspect for some measure of functionality.

It would admittedly be nice if a disconnect like that gave you a 'grace period' where if you got back in within 5 minutes, you could be bumped to the front of the queue. But I'm fairly sure the login queue system doesn't have the appropriate access to the game to know when you last logged out (nor, honestly, should that component have any sort of deep access to game state components, at least not in any sort of sane architecture), and if you relied on the client to say "Hey so I just got logged out, please expedite my login" then I guarantee that someone would hack together a little thing that modified the client so it always told the login server "hey so I just got logged out, please expedite my login" and would always bump you to the front of the line.

Which would not do much to improve the queue situation. :|

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I am having this exact issue and it is absolutely infuritating. Unfortunately the connection that I play on can be unstable even at the best of times. Typically if I do end up lagging or disconnecting, it is only for a brief moment and after the hiccup I'm able to continue to play any online game. For whatever reason, in FF14 they have a grace period for the queue (which I appreciate tremendously - thank you!), but there is no grace period once you are in the game.

Why have one, but not the other? If someone can DC for a moment from the queue, and SE recognizes that they should not lose their place immediately for that, why is that same concept not applied to the game itself once connected?

Please, please, PLEASE @SE, add a grace period to reconnect to the game. Even just a minute or two would be wonderful, like you have implemented to the queue. It is so horrific with these queues that I (and I'm sure many people in a similar situation to me), am ready to unsub entirely because I'm just forced to wait in queues over and over because my ISP is unreliable. To be clear, I don't mind waiting in the queue for a bit like everyone else! I just don't want to do it several times a day. -_-

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Originally Posted by Peyroi

I understand that servers are wildly overpopulated atm and its causing all sorts of issues but when I get disconnected from the game after waiting in queue just to see the "you werent properly logged out... logging out now" pop up only to be put right back into the back of the queue I just waited in is unacceptable. I just waited over an hour to play, only to disconnect and now I have to wait even longer. Now I might not get to paly at all even though I already waited my turn.

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I hate that, what I hate more is getting 90k'd then being behind 4k+ people. At that point I just go play something else until like 1am.

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Originally Posted by itsmedoop

I am having this exact issue and it is absolutely infuritating. Unfortunately the connection that I play on can be unstable even at the best of times. Typically if I do end up lagging or disconnecting, it is only for a brief moment and after the hiccup I'm able to continue to play any online game. For whatever reason, in FF14 they have a grace period for the queue (which I appreciate tremendously - thank you!), but there is no grace period once you are in the game.

Why have one, but not the other? If someone can DC for a moment from the queue, and SE recognizes that they should not lose their place immediately for that, why is that same concept not applied to the game itself once connected?

Please, please, PLEASE @SE, add a grace period to reconnect to the game. Even just a minute or two would be wonderful, like you have implemented to the queue. It is so horrific with these queues that I (and I'm sure many people in a similar situation to me), am ready to unsub entirely because I'm just forced to wait in queues over and over because my ISP is unreliable. To be clear, I don't mind waiting in the queue for a bit like everyone else! I just don't want to do it several times a day. -_-

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the queue and the game environment is not the same. while not familiar with the login server code, its a gatekeeper, you wait in the queue until there is world space. when there is world space, it hands you over and you are in. as far as I am aware, there is no need, nor good reason, to have the world server communicating information back to the login server.

and now, you want add in two way communication between the two. and we arent talking about a minute or two. unless you are cleanly logging out, the game can take a while to log you out. I have waited 5-10 minutes to be fully logged out before I can log back in. so, the world server would have to monitor the logout of EVERYONE in the game, and then communicate that to the log in server "just in case"

I am thinking might be a bit of a performance hit... at best...

so I will vote for pass on this one.

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Originally Posted by itsmedoop

Why have one, but not the other? If someone can DC for a moment from the queue, and SE recognizes that they should not lose their place immediately for that, why is that same concept not applied to the game itself once connected?
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Unfortunately that is not how it works with the queue. If you are 2002'd out of the queue due to your connection you lose your spot. The queue only holds the spot if it is the Lobby Server itself kicking people out from being overloaded. So by the same token being dc'd from in game because of your connection works just the same way as 2002. Not to mention, as much as it sucks, it is likely best it is kept this way. As other's have stated it would probably be exploitable to hackers, as well as people who intentionally interrupt their connection to get out of a group.

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Originally Posted by itsmedoop

Please, please, PLEASE @SE, add a grace period to reconnect to the game. Even just a minute or two would be wonderful, like you have implemented to the queue. It is so horrific with these queues that I (and I'm sure many people in a similar situation to me), am ready to unsub entirely because I'm just forced to wait in queues over and over because my ISP is unreliable. To be clear, I don't mind waiting in the queue for a bit like everyone else! I just don't want to do it several times a day. -_-

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Unfortunately, there are players that would exploit the ability to disconnect after getting in game and get queue privilege. People who cheat are frequently why we can't have nice things.

Hopefully the fixes SE will be implementing during patch maintenance next week will help with the queue problems so waits will be shorter when your local connection causes you to disconnect.

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Originally Posted by Jojoya

Unfortunately, there are players that would exploit the ability to disconnect after getting in game and get queue privilege. People who cheat are frequently why we can't have nice things.

Hopefully the fixes SE will be implementing during patch maintenance next week will help with the queue problems so waits will be shorter when your local connection causes you to disconnect.

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I don't see any exploit here. If someone reconnects within 5 minutes then they can get their slot back. It seems fair to me and people won't be able to exploit this. For people with bad internet connection, they should get their ISP to fix it. I understand if they're on a mobile hotspot and can't fix it but any physical connection should be addressed. It's not a FF solution but it's something important to do regardless.