Is 7 days extended playtime sufficient ?

Hi,

I appreciate there are difficult challenges facing SE right now.
But I really cant login when there are 4 hour queues every day.

I feel from an ethical perspective, SE shouldn't continue to take our money whilst we cannot play the game. Does anyone else feel the game should be free until the login queues become more manageable? I was happy with 7 days until I realised the problem will take much longer to fix. I've not been able to have a successful login this past week at all.

Thanks.

The seven days is just the initial compensation. The compensation announcement stated that additional compensation can be given out if the situation continues as is. They have to clear it with higher ups whenever they want to give more compensation though, that's usually the case for these sort of things (red tape is thick). More days should definitely be added though.

At this point, as we roll into week two, my feeling is that more than seven days is going to be needed.

I have a feeling we won't see any more compensation since JP doesn't have a problem. Either that or they're trying to figure out how to compensate NA and EU players without compensating JP players, but the former seems more likely.

No, 7 days isn't enough compensation, trying to get onto this game during off-work prime time hours is near impossible, if I even manage to end up in game it's too late to do anything, saying that I actually got home slightly earlier today and hopped into queue straight away, heard no notification that I'd got in-game and then suddenly heard the trailer music playing again...always brilliant to get disconnected so quickly you don't even have chance to realise you've managed to get in after waiting for 4 hours.

More compensation is needed. Still can't log in and get any play time as I have a job during normal business hours on the East Coast of the US.

It's tricky since while some people haven't been able to log in at all, others have been in every day. Not only that but even if someone like Yoshida wants to offer more, he has to get that cleared by people higher up in the company than he is, I'm sure. People who are focused on the bottom line of what the game is bringing in in revenue, and may well be weighing out how many people will really leave the game or unsubscribe over this versus how many of those people will stay if they offer nothing.

It's not what anyone wants to hear, I'm sure. But the people at the top are only going to let them offer the bare minumum to keep people placated.

No - that's my hot take.

Adding game days is moot since players wont be able to reap that reward if their lives literally are incompatible with 3 hours of waiting (and more). Only system thatd be fair is giving a whole month to use when we're back like a game time card but idk how that could be distributed.

It's irresponsible and unethical to take money and gatekeep it this hard. Global shortage or not this service would not pass under BBB regulations. They made the bed they need to fix it or lose millions.

MHW didn't pony out for servers and deleted lost millions in returns and percent rating went from 90% to sub 45%. NA votes with their wallet and they might learn a lesson shortage be damned.

I believe that the game is still growing and that this problem is going to persist if not get worse. If this is really the case, then I do not believe they can justify charging a subscription, especially to players whose only playtime is during peak queue hours. They need to pause charging for subscriptions until the queues die down or until they are able to increase capacity, whichever comes first. Otherwise, I believe they will lose a lot of players. Maybe some players will return later, but many will simply move on. Fortunately, I am often able to play during non-peak times, but that is not the case for most players.

I highly doubt they will stop at 7 days.

Quote:

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Originally Posted by Blakpawn

Hi,

I appreciate there are difficult challenges facing SE right now.
But I really cant login when there are 4 hour queues every day.

I feel from an ethical perspective, SE shouldn't continue to take our money whilst we cannot play the game. Does anyone else feel the game should be free until the login queues become more manageable? I was happy with 7 days until I realised the problem will take much longer to fix. I've not been able to have a successful login this past week at all.

Thanks.

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Seven days was 7 more than they were contractually obligated to provide.

https://imgur.com/So2BjPZ.gif

7 days is insufficient. That's like a slap in the face to those of us that can't be home during the week or are working jobs that, sure, we're remote, but can't be walked away from to get any game time in during the day while the queues don't exist. I literally haven't even passed the first dungeon. Endwalker has been full release for a full week. 2 almost if you want to count in early access.

30 days would be less of a slap in the face over this botched ass launch.

Honestly, it's better than nothing, but I'd argue that the whole experience of the constantly disconnections has already knocked off more than 7 days of my life in stress.

It’s not enough, but I don’t know if they’ll give out more or not. They aren’t exactly obligated to do so, even if it’s the right thing to do (and the Dev Team does try to do the right thing as much as possible).

But honestly, I’m kinda at the point where more free gametime is alright, but something else more tangible in-game would be preferable.

Anyways I’m surprised they didn’t say anything yet, but we might need to wait until Friday.

Quote:

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Originally Posted by Galadeon

More compensation is needed. Still can't log in and get any play time as I have a job during normal business hours on the East Coast of the US.

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I've considered you guys to be pretty lucky on the east coast. You can get up earliest on the weekends to log in, you get first stab at the server queues.

I live in mountain time zone, but think that CST might have it the worst. CST is second fiddle to east, which is vastly more populated, and has to wait for east to go to bed.

In MST, you guys log off quicker around 8pm MST, so I'm usually in by 9 or something.

I've found it easiest to wake up at 630 on the weekend, just log in, and not log out.

It's not. Game's been unplayable for 11 days. 11 > 7.

And I heavily doubt they'll give more compensation. The compensation announcement was done 9 days ago, and official launch was 7 days ago. No further news about the subject of compensation have been made, they are probably ignoring the subject hoping people will forget.

Seven days was probably easiest to get approval for. As this drags on, and the need for more continues to grow, it does start to seem like it'll just get harder to get approval for more compensation.

And truthfully, I'm not sure compensating game time is what's needed now anymore. The servers are stable. The login servers are... more stable than they were, at any rate. Everything is running as well as it can, by all appearances, except for perhaps one or two errors that seem to be purely random. The initial compensation seemed sensible, as everyone was slammed with queues nobody really anticipated. But now, there's likely to be more players in game than not, so... how to convince the Powers That Be to compensate everyone for a problem experienced by a minority of the player base?

Maybe there's just no solving this with broad strokes. Maybe best thing to do is setup some customer service system to allow for processing easy refunds. Players satisfied with their experience can carry on. Dissatisfied customers can get a return with hopefully minimal hoops.