Let me start this post by saying that my partner and I love playing this game. We joined a couple months back on the trial and fell in love with the story, the game play, everything. We enjoyed it so much in fact, that on November 1st, we each bought a 6-month subscription. Everything was great til Early Release for Endwalker (which we purchased because we knew we'd eventually want to finish the story completely).
Since then, the game has been predominantly inaccessible to us and many others. We're raising a toddler and the only times that are available to us are what Square Enix refers to as "peak-time". Well, it's "peak" for a reason. For so many folks, that's the only time they can log in.
I've contacted Square Enix support requesting a partial refund for the unused/unusable months while the data centers are installed. Like so many others, I was denied.
So, my suggestion to Square Enix is to allow us to instead pause our subscriptions. The company can keep my money as the intent is, and has always been, to return when the additional data centers are in place. That way, Square Enix can ensure the same (or close to) service levels as when we joined, and we're able to utilize the service we paid for at those levels.
We're not looking for a refund on Endwalker. We want to play it. Heck, we haven't even made it through ARR at this point but we're so excited to eventually get to it. We literally just want either a partial refund for the time we're unable to use through no fault of our own, or the ability to pause the subscription so we can pick back up when the additional DCs are online. As of today, we're past the 7 "free days". What are we supposed to do now?
The fact that Square Enix is so reluctant to do anything to make good financially for the users like us that have precious little playing time throughout the week is disappointing. And, it's frankly surprising to us as this is the first game of the company we have played.
At least let us pause our subscriptions...
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12-12-2021, 09:13 AMkaladinstillstressedAt least let us pause our subscriptions...
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12-12-2021, 09:24 AMBixillarla
They have already gave players 7 days of free time to compensate and said more time may be given if the issue continues so in essence you are being reinbursed for the time you cannot play.
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12-12-2021, 09:31 AMkaladinstillstressed
I think you'll understand maybe why I'm frustrated when:
- We're now past that 7 days free time
- They haven't announced additional time
- The issue at the heart of all this (inaccessibility of the game), according to them, will potentially last months due to sourcing issues for those DCs
I appreciate the 7-days. My point is that there needs to be more done on their part. If they want to give "free time" til the DCs are up and running and service levels return to normal/accessible, I'm all for that as Option 3. -
12-12-2021, 09:49 AMSenorPatty
I would take a pause of subscription, mostly cuz I'm currently in a 90days type. If it was just this month, I would've gritted my teeth through it, then take a break until February or March, as I've got a backlog of games collecting dust at the moment.
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12-12-2021, 09:52 AMDBriggs304
Why would we need a pause when we can just cancel
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12-12-2021, 09:53 AMkaladinstillstressedWell, in our case, that's not possible as we have a 6-month subscription. Even if we cancel it, it'll be well into next year before the cancellation takes effect and we lost the money spent for the unplayable months.Quote:
Originally Posted by DBriggs304
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12-12-2021, 09:55 AMBixillarlaCanceling would do no good. If you pay for 30 days and are say on day 10 and cancel that just stops the auto renewal and your time keeps tickign down for 20 more days. What about those who pay for 6 months or more at a time?Quote:
Originally Posted by DBriggs304
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12-12-2021, 10:06 AMKaliesto
Pausing your sub. would be nice option to have, there is times I don't want to play FFXIV and play something else.
That really should be a universal practice for all MMOs imo. -
12-12-2021, 10:07 AMCaladir
I personally would consider trying to punish SE by pausing or cancelling my sub for a time (despite being level 90), but if I do that then they'll take away the house after 30 days...
They've got me by the balls. -
12-12-2021, 10:27 AMPharisHanasakiYou could suspend it while the timer for housing demolition is still paused. No news on when it will recommence, but I doubt it will be any time soon.Quote:
Originally Posted by Caladir
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12-12-2021, 12:21 PMlezard21
OR
Instead of finding ways to punish SE for not providing a service we paid for
How about SE fixes their servers and provide the service we paid for? -
12-12-2021, 02:01 PMCaladirWasn't aware I had that option.Quote:
Originally Posted by PharisHanasaki
Thank you! -
12-12-2021, 08:52 PMRhysatiOr, you could realize that they CAN'T fix it. That is NOT an option right now. No matter how much you kick and scream and carry on like a child.Quote:
Originally Posted by lezard21