Let's assess this logically.

I understand the frustration. Heck, I waited 5 hours in a queue yesterday, receiving error 2002 5 times throughout that, in which I had to be sitting at my PC the entire time. I understand some of you took time off for this, and were excited to finally experience Endwalker.

Can we not act like adults? Do you honestly think SE would cut into their own profits if they could help it? What makes you think them not preparing more servers was a voluntarily decision on their part, knowing it would adversely affect their profits in the long run?

I have read here and there about the steady growth they have been experiencing for some time, and thus should have been prepared. If this were simply caused by that alone, the argument would have merit. But tell me seriously, how could anyone have expected SE to predict the numerous chain of events that unfolded to cause this massive influx?

Did you predict that a certain game was going to suddenly experience a mass exodus? Did you predict that the biggest MMO streamer was going to try this game, a game he insulted numerous times in the past and no one ever thought he would play? Did you predict a plethora of big streamers would follow him here in his wake, and thus a cascade of players from 'that game' would migrate here, vastly increasing the player size? Prediction and clairvoyance would have been required to escape this, and there is now no way to procure servers thanks to COVID. Whatever you may believe, this is a valid reason, and the dev team has been quite transparent in their communication on this issue. Those who keep screeching that SE should have seen this coming or should just get more servers are willingly digging your heads in the sand.

Additionally, they are offering compensation to those affected. What more do you want them to do? Do you think Yoshi-P and team does not care about the success of their game, given how you've seen them behave in the past?

I will admit that the 2002 and 3001 errors may be fixable, and I have faith that SE is working diligently on that front. Their past workflow on this game has given me no other impression but that they want this game to succeed to its utmost capacity. So you are telling me they would willingly bottleneck their own growth? If so, why?

Before you call me a white knight, I do have issues with this game and if you check my threads in the past you will see I have criticized SE, but this, this is just unreasonable and completely illogical.

It is never unreasonable or illogical to voice a concern or complaint. To tell others not to do so is unreasonable.

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Originally Posted by Zabuza

I understand the frustration. Heck, I waited 5 hours in a queue yesterday, receiving error 2002 5 times throughout that, in which I had to be sitting at my PC the entire time. I understand some of you took time off for this, and were excited to finally experience Endwalker.

Can we not act like adults? Do you honestly think SE would cut into their own profits if they could help it? What makes you think them not preparing more servers was a voluntarily decision on their part, knowing it would adversely affect their profits in the long line?

I have read here and there about the steady growth they have been experiencing for some time, and thus should have been prepared. If this were simply caused by that alone, the argument would have merit. But tell me seriously, how could anyone have expected SE to predict the numerous chain of events that unfolded to cause this massive influx?

Did you predict that a certain game was going to suddenly experience a mass exodus? Did you predict that the biggest MMO streamer was going to try this game, a game he insulted numerous times in the past and no one ever thought he would play? Did you predict a plethora of big streamers would follow him here in his wake, and thus a cascade of players from 'that game' would migrate here, vastly increasing the player size? Prediction and clairvoyance would have been required to escape this, and there is now no way to procure servers thanks to COVID. Whatever you may believe, this is a valid reason, and the dev team has been quite transparent in their communication on this issue. Those who keep screeching that SE should have seen this coming or should just get more servers are willingly digging your heads in the sand.

Additionally, they are offering compensation to those affected. What more do you want them to do? Do you think Yoshi-P and team does not care about the success of their game, given how you've seen them behave in the past?

I will admit that the 2002 and 3001 errors may be fixable, and I have faith that SE is working diligently on that front. Their past workflow on this game has given me no other impression but that they want this game to succeed to its utmost capacity. So you are telling me they would willingly bottleneck their own growth? If so, why?

Before you call me a white knight, I do have issues with this game and if you check my threads in the past you will see I have criticized SE, but this, this is just unreasonable and completely illogical.

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I think they care only about Japan, rest of world is only extra cash for them. NA and EU paying? Good. Not paying? What a pity, but who cares?

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Originally Posted by Zabuza

Additionally, they are offering compensation to those affected. What more do you want them to do? Do you think Yoshi-P and team does not care about the success of their game, given how you've seen them behave in the past?

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I believe my position is logical. I understand this is unavoidable (given semiconductor shortages) and there was little to mitigate them. What I ask is simply:

1) They acknowledge 2002 errors are a problem on their side and that they are all-hands-on-deck attempting to mitigate and solve the problem. Also extending the queue 'grace period' to account for situations where you cannot get reconnected to the data center would be appropriate.
2) I would like the compensation to actually 'make me whole' in some way by providing an in-game benefit. This could be in the form of bonus experience, or some other intangible that doesn't affect the end state of the game after the issue is resolved. Simply giving me extra sub time, which I already can't use, does nothing to compensate me whatsoever. Plus, realistically, 7 days of time on the worst possible option equates to like.. $3.50. It's not really adequate even if one considers it from a monetary perspective.

That's all really.

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Originally Posted by Cherie_Lavigne

It is never unreasonable or illogical to voice a concern or complaint. To tell others not to do so is unreasonable.

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Not even if the complaint itself is unreasonable? Asking them to just get more servers when it is literally impossible is not unreasonable?

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Originally Posted by Alystin

I think they care only about Japan, rest of world is only extra cash for them. NA and EU paying? Good. Not paying? What a pity, but who cares?

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You honestly think that after they gave a media tour to a bunch of NA streamers, and launched NA advertisements? Moreover, you believe a business does not care about what could increase their profits?

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Originally Posted by Atma

I believe my position is logical. I understand this is unavoidable (given semiconductor shortages) and there was little to mitigate them. What I ask is simply:

1) They acknowledge 2002 errors are a problem on their side and that they are all-hands-on-deck attempting to mitigate and solve the problem.
2) I would like the compensation to actually 'make me whole' in some way by providing an in-game benefit. This could be in the form of bonus experience, or some other intangible that doesn't affect the end state of the game after the issue is resolved. Simply giving me extra sub time, which I already can't use, does nothing to compensate me whatsoever. Plus, realistically, 7 days of time on the worst possible option equates to like.. $3.50. It's not really adequate even if one considers it from a monetary perspective.

That's all really.

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1. True, I can't disagree with you here. Assuming they're not working on this though when it affects their growth may be incorrect. I don't imagine this is a problem that they could just ignore. Either way, I can't comment because you are correct in that they haven't released a statement declaring as such.
2. I'd have to disagree here, as EA was not any additional payment. They're refunding the sub time that was lost(and possibly more) to players. Given the amount of players subbed, this already gives a hit to their profits.

Quote:

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Originally Posted by Alystin

I think they care only about Japan, rest of world is only extra cash for them. NA and EU paying? Good. Not paying? What a pity, but who cares?

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Just got done saying this in another thread but I will post it here as well:
This is really nothing new tbh. If you've played any mobile games based outside of the US (specifically China, Japan, etc.), you'll know that the favoritism runs deep. Their home country/region always gets preferential treatment compared to the NA side of things (ironically making up usually close to half of their overall profits, but oh well).

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Originally Posted by Zabuza

Not even if the complaint itself is unreasonable? Asking them to just get more servers when it is literally impossible is not unreasonable?



You honestly think that after they gave a media tour to a bunch of NA streamers, and launched NA advertisements? Moreover, you believe a business does not care about what could increase their profits?

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Yes I think like that, easy proof, 6 time bigger EU have almost 3 time less servers.

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Originally Posted by Alystin

Yes I think like that, easy proof, 6 time bigger EU have almost 3 time less servers.

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So you think they have such a disdain or indifference for EU that they would cut into their own profits, as a business-minded large corporation, to snub EU to make them suffer? There really is nothing more I can say against that then.

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Originally Posted by Zabuza

2. I'd have to disagree here, as EA was not any additional payment. They're refunding the sub time that was lost(and possibly more) to players. Given the amount of players subbed, this already gives a hit to their profits.

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It was a benefit I was deprived of. And I value sub time over the last few days at easily a 50:1 ratio to game time in 30 days. Truth be told, I don't value free subscription time with any value whatsoever, my sub is yet another meaningless recurring charge that hits my card every 6 months whether I'm playing or not, that charge coming 7 days later means nothing whatsoever to me. Additionally, what I desire for compensation objectively costs them absolutely nothing whatsoever, however I value it far more than what does cost them money. Food for thought.

Quote:

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Originally Posted by Zabuza

So you think they have such a disdain or indifference for EU that they would cut into their own profits, as a business-minded large corporation, to snub EU to make them suffer? There really is nothing more I can say against that then.

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So how do you explain this difference? They are cutting their profits purposely or what?

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Originally Posted by Alystin

So how do you explain this difference? They are cutting their profits purposely or what?

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As of April of 2019, SE had created one new data center for NA and EU, as well as expanding their server infrastructure. https://na.finalfantasyxiv.com/lodes...d1ebf675536bb9

COVID started sweeping through the world not too long after that, at which procuring servers became increasingly difficult. Whatever the reason, I doubt they purposefully cut into their own profits to stick it to non-Japanese players.

Quote:

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Originally Posted by Zabuza

Not even if the complaint itself is unreasonable? Asking them to just get more servers when it is literally impossible is not unreasonable?

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Quote:

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Originally Posted by Zabuza

You honestly think that after they gave a media tour to a bunch of NA streamers, and launched NA advertisements? Moreover, you believe a business does not care about what could increase their profits?

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Quote:

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Originally Posted by Zabuza

1. True, I can't disagree with you here. Assuming they're not working on this though when it affects their growth may be incorrect. I don't imagine this is a problem that they could just ignore. Either way, I can't comment because you are correct in that they haven't released a statement declaring as such.
2. I'd have to disagree here, as EA was not any additional payment. They're refunding the sub time that was lost(and possibly more) to players. Given the amount of players subbed, this already gives a hit to their profits.

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The issue with giving game time as a repayment of time lost, is that it doesnt repay what was lost at all.
The money saved is also a moot point on an individual level. if youre someone who will be playing FFXIV for months to come, youre basically being refunded $3.50 over the course of.. however long you sub for.
Basically, if youre going to play for 1 month and then just stop.. the refund might be an adequate response to lost play time. If youre continuing to sub for upwards of a year... that money means nothing at all.

You also have to think of other things that they could have done to ease this issue.. there are some GLAIRING issues with their non gameplay related systems...

- the mog station is awful. even after the rework.. its still bad.
- the loadstone is also awful.
- buying the game... an awful experiance.. the FIRST experiance anyone has with this game is convoluted and annoying..
- the launcher is bad. We log into the launcher to launch the game.. our game session is already validated at this point..
why is it that when we do get a 2002 error we are completely booted from the game and we have to launch the launcher, log in, and start the login process for the game again..

the session is valid already! WHY ISNT THERE A RECONNECT BUTTON WHEN YOURE DISCONNECTED?!

Also, it was said by yoshi that 2002 happens with
- a login server queue over 17k (or some other large number)
- unstable internet.

why are people getting 2002 errors with stable internet and queues in the 2ks..

Something is severely wrong with their network architecture for this to be happening..
theres a reason why most other MMOs tend to have no log in errors other than the actual world server...

Quote:

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Originally Posted by nelothi

The issue with giving game time as a repayment of time lost, is that it doesnt repay what was lost at all.
The money saved is also a moot point on an individual level. if youre someone who will be playing FFXIV for months to come, youre basically being refunded $3.50 over the course of.. however long you sub for.
Basically, if youre going to play for 1 month and then just stop.. the refund might be an adequate response to lost play time. If youre continuing to sub for upwards of a year... that money means nothing at all.

You also have to think of other things that they could have done to ease this issue.. there are some GLAIRING issues with their non gameplay related systems...

- the mog station is awful. even after the rework.. its still bad.
- the loadstone is also awful.
- buying the game... an awful experiance.. the FIRST experiance anyone has with this game is convoluted and annoying..
- the launcher is bad. We log into the launcher to launch the game.. our game session is already validated at this point..
why is it that when we do get a 2002 error we are completely booted from the game and we have to launch the launcher, log in, and start the login process for the game again..

the session is valid already! WHY ISNT THERE A RECONNECT BUTTON WHEN YOURE DISCONNECTED?!

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So whatever other bonus they have to give must be universal, as people would find a way to complain about that as well.

-Agreed.
-Agreed.
-Agreed.
Personally, I think the 2002 error should not even occur and it should just be the queue. I acknowledged that people griping about this issue were doing so understandably. It should be fixed. Again, I'm not a white knight. I'm just saying that asking SE for the impossible and rushing to judgment based off their inability to achieve the impossible is not reasonable, and if you're at that point, perhaps you should take a deep breath. They can't make servers pop out of thin air.

7 days of game time = $0 value to me. It is a gesture and that is all. Give everyone that per-ordered a giant Cactur mount holding a 2002 Error banner...then at least I would know they cared. How about an earring glamour making light of the issue? Game time is just so 'easy'.