Square please for the love of FF14, fix your login/load servers

So far Endwalker has been a great experience. The only problem we face is the login boss. This is normally fixed by improving the 'hardware' on the servers that handle login/loads. Hope SE is still not using the same login servers they were back in 1.0/2.0.

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Originally Posted by stebo104

So far Endwalker has been a great experience. The only problem we face is the login boss. This is normally fixed by improving the 'hardware' on the servers that handle login/loads. Hope SE is still not using the same login servers they were back in 1.0/2.0.

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Just fix the 2002 error, its fine when it saves your spot, but when your sub 500 and then it 2002's you, you log back in and its instant 2002 for 5min then you finally get past that and your back to 4000 in queue.

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Originally Posted by Felixforever

Just fix the 2002 error, its fine when it saves your spot, but when your sub 500 and then it 2002's you, you log back in and its instant 2002 for 5min then you finally get past that and your back to 4000 in queue.

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If it makes you feel better, I can't even have a good chance at actually TRYING to log in because of my demanding work schedule. I'm legit screwed because they have me come in at 6 am and stay until 3 pm because 'someone's gotta take care of the customers since we don't wanna do it.'

Looking at people's queue times from 12pm onwards, it's like Rhaubahn went straight from Hard to Unreal difficulty.

Or, just drop us back to the start screen on a 2002 error, instead of exiting the game and making us log in again.
Did one thing that helps: Running the software token on my PC screen via Samsung DEX, so all I need to do is click it for a fresh authenticator number instead of unlocking the phone each time. It will even let me copy the number into my clipboard. (Not sure I can paste it though, since I just got through the error and now waiting on a 4297 queue.

I was legit at 1 now back at 5k because of 2002

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Originally Posted by stebo104

So far Endwalker has been a great experience. The only problem we face is the login boss. This is normally fixed by improving the 'hardware' on the servers that handle login/loads. Hope SE is still not using the same login servers they were back in 1.0/2.0.

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As to you answer, yes they are still using the same hardware from when FFXIV became ARR, and due to the lockdowns and travel restrictions and a few other things its been nearly impossible for Square to upgrade ANY hardware.

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Originally Posted by Zekumas

As to you answer, yes they are still using the same hardware from when FFXIV became ARR, and due to the lockdowns and travel restrictions and a few other things its been nearly impossible for Square to upgrade ANY hardware.

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ya do know the lockdowns start after shadownbringers/5.0 went live, which is 3 expacs later from ARR, so about 6-7 years. So you can't use the lockdowns as a excuse.

The 2002 error is my only complaint at the moment. We expect server congestion, but at least let us keep our place in line to get into the server.

After many many 2002s, long queues of 5k+, some of which get reset after coming back from a 2002 error, etc, etc, I was finally able to login at 11 pm PST. I played until 3 am, then logged my main toon out, so I can try logging a secondary character in. Lo and behold, the queue was 20, I was in the game in less than 5 minutes. Conclusion: if you can, sleep first, then login at 3 am your time, and hope it’ll be as empty on that server as it was for me.

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Originally Posted by stebo104

ya do know the lockdowns start after shadownbringers/5.0 went live, which is 3 expacs later from ARR, so about 6-7 years. So you can't use the lockdowns as a excuse.

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they can if player population doubled in the past 6 months.

Got booted again back at a 5k que been doing this for the past 4 hours

They need to increase the grace period by at least 5 mins because of 2002

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Originally Posted by EnvyHope

They need to increase the grace period by at least 5 mins because of 2002

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THIS. Twice now I have made it to double / single digits to be kicked back to mid 4000's. I have been trying to get in since 10:15 AM. It is now 2:18 PM.

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Originally Posted by EnvyHope

I was legit at 1 now back at 5k because of 2002

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Same literally just happened to me.

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Originally Posted by Zekumas

As to you answer, yes they are still using the same hardware from when FFXIV became ARR, and due to the lockdowns and travel restrictions and a few other things its been nearly impossible for Square to upgrade ANY hardware.

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Are you telling me that since August 24, 2013, they have been unable to update / upgrade their login servers because of covid? No. I know for a fact that they have been updated, especially since they moved the NA datacenter to a new provider in CA as compared to Montreal. The physical datacenter that the systems are in has additional capacity that Sq could lease as well... but they don't.

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Originally Posted by Maigonotamishi

THIS. Twice now I have made it to double / single digits to be kicked back to mid 4000's. I have been trying to get in since 10:15 AM. It is now 2:18 PM.

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I guess ill give it one more go a longer grace period would help since we cant get back in que instantly

Been trying since 1 PM (CST). Yeah, I know... 1 PM on a Sunday is doomed to fail, I had RL obligations...

It's now 4:30 PM CST, I've not once been below 4000th in the Queue before the server flips the table with the 2002 error. (Given Aether's general population, and the fact that Cactaur's got a queue of at least 7800 as I type this? I'm assuming it's hitting the 17000+ failure that kicks everyone)

Would it really be that hard to simply have the Queue reject new connections when it's 16000+ ("Due to severe congestion, the login queue is presently full. Please wait a few minutes and try again later.") rather than flipping the table and closing all active ones at 17000? I wouldn't mind a long queue / wait to play if I could get into the queue and STAY IN IT.

and while I typed that I got to 7219 and 2002'd.

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Originally Posted by Laisera

Been trying since 1 PM (CST). Yeah, I know... 1 PM on a Sunday is doomed to fail, I had RL obligations...

It's now 4:30 PM CST, I've not once been below 4000th in the Queue before the server flips the table with the 2002 error. (Given Aether's general population, and the fact that Cactaur's got a queue of at least 7800 as I type this? I'm assuming it's hitting the 17000+ failure that kicks everyone)

Would it really be that hard to simply have the Queue reject new connections when it's 16000+ ("Due to severe congestion, the login queue is presently full. Please wait a few minutes and try again later.") rather than flipping the table and closing all active ones at 17000? I wouldn't mind a long queue / wait to play if I could get into the queue and STAY IN IT.

and while I typed that I got to 7219 and 2002'd.

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yes this is pretty insane I love SE but they should have fixed this since shadowbringers was released

I'm not gonna say "they should have forseen this / upgraded the servers". Budgets are funny things (and annoying to work within when you're doing tech), the global supply chain is 10000 kinds of broken right now.

But a simple "the queue is full, try again later" put in at a number lower than the point where everyone gets force kicked out of the queue would at least aleviate these problems, and cost no additional money to implement. I will NOT give a free pass on that one, logging in has been an exercise in frustration the last few days. I don't nesseccarily blame SqEnix for this, some of it is legitimately not their fault. However this specific aspect of 2002 errors (that it errors out at more than 17000 for the whole Data Center) is easily fixable, and rightfully deserves criticism.

part of the issue I feel is that there are a number of people making the server congestion worse by finding ways to stay logged in when they aren't playing the game