Issue with DirectX 11 since Endwalker update.

Hello, I've been getting the below error message when I try to launch the game in DirectX 11 mode ever since the Endwalker update. Is there any way to fix it? I've already tried re-installing the game and it didn't fix the issue. https://forum.square-enix.com/ffxiv/...AAAElFTkSuQmCC

Hey. Please provide a report of your system. Simply go to the "Config" option on the FF14 launcher and to the right of "System Information" click on "Display". Then post it in this thread.

Cheers

Hi, I also have the same issue. Have been playing for 2 years and have not had any issues in loading the game and suddenly after Endwalker update I keep getting DirectX 11 errors. I uninstalled and reinstalled twice with no luck. Most of the time it boots me out before I even get to the title screen. On the occasions I do, I get the most horrific audio distortion. I've read around that this is a driver issue but it really isn't clear what to do and I really want to play... If anyone has any advice, please help!

Same problem here. Playing FF since 2015 without problems. But since Endwalker I can't load the game with DirectX 11. Blackscreen before I get to title screen and then the game crashes :(

I'm in the same boat, can only load the game in Direct X 9 and it's prone to crash in high traffic areas, Reinstalled twice already too, so frustrating

Same problem! Also tried reinstallation, and ended up operating the game in DX9.

Quote:

---

Originally Posted by SilverStatus

Hi, I also have the same issue. Have been playing for 2 years and have not had any issues in loading the game and suddenly after Endwalker update I keep getting DirectX 11 errors. I uninstalled and reinstalled twice with no luck. Most of the time it boots me out before I even get to the title screen. On the occasions I do, I get the most horrific audio distortion. I've read around that this is a driver issue but it really isn't clear what to do and I really want to play... If anyone has any advice, please help!

---

This EXACT issue. Needs fixed. I don't want to wait in queue for 3 hours just for the game to crash in high traffic areas under DX9, just to queue again.
Updated video card drivers and all this started yesterday when I tried to play.

Also having these same symptoms as SilverStatus. The error message I sometimes get (when the game doesn't immediately crash to desktop or have garbled sound) is:

"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-11-27_14:20

ffxiv_dx11.exe+4BD670
ffxiv_dx11.exe+8BF3FC
ffxiv_dx11.exe+2053EC
ffxiv_dx11.exe+C5AFB
ffxiv_dx11.exe+52004C
ffxiv_dx11.exe+5DB460
ffxiv_dx11.exe+93F2F
ffxiv_dx11.exe+178E8D"

Below is my system information. Hope it helps!



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Brian\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16301.059MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32685.059MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.759GB SYSTEM_FREEDISC_SPACE 63.857GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.482GB SYSTEM_FREEDISC_SPACE 1615.248GB
SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.482GB SYSTEM_FREEDISC_SPACE 1615.248GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.529 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.529 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 3000
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 1664 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumd64.dll,igd10umd64.dll,igd10umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 9.17.0010.4459
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2016 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headphones (2- Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {9BE7B4B0-CDD0-4794-B876-5BD9F2DC861C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND Headset Earphone (2- Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {DB053571-31BA-406F-B1C8-3E82E6730F04}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND LC27T55 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AC7171AD-0DE1-485B-ACD8-0DAA89BC4492}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8BF8EA0-91ED-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8C051F0-91ED-11E9-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CFBC3160-459A-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A77D8060-2994-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A77EDFF0-2994-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CFBCCDA0-459A-11EC-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A77F2E10-2994-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CFBD1BC0-459A-11EC-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7806690-2994-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CFBD90F0-459A-11EC-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CDBF050-FE65-11E4-8001444553540000}
SYSTEM_INPUT_NAME Fitbit Base Station
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CDC3E70-FE65-11E4-8002444553540000}
SYSTEM_INPUT_NAME Fitbit Base Station
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Issue with DirectX 11 since Endwalker update. - Google Chrome
Overwolf
Overwolf Quick Launcher
Microsoft Text Input Application
Twitch


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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TouchCopy 11
Seagate Dashboard
CCC Help Spanish
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Bing Bar
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Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
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Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
Intel(R) Control Center
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS MultiFrame
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Windows Live Essentials
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Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe 0000389C
C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 000039A4
C:\Program Files (x86)\AirPort\APAgent.exe 00003598
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003A60
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003CE4
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 000038E4
C:\Program Files (x86)\NETGEAR\A6210\A6210.EXE 000011D4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001DE0
C:\Program Files (x86)\Overwolf\0.185.0.12\OverwolfBrowser.exe 00003FB8
C:\Program Files (x86)\Overwolf\Overwolf.exe 00003D58
C:\Program Files (x86)\Samsung\RAPID\CacheFilter\SamsungRapidApp.exe 00003548
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DBAgent.exe 00003950
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DeviceAgent.exe 000036EC
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.Uploader.exe 00003370
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000C94
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002790
C:\Program Files\File Association Helper\FAHWindow.exe 00003468
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00003E54
C:\Program Files\Microsoft IntelliPoint\ipoint.exe 00000C44
C:\Program Files\Microsoft IntelliType Pro\itype.exe 00003324
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002314
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000354
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 00000954
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00003850
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004218
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBar.exe 000045BC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003268
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 000012A0
C:\Users\Brian\AppData\Local\Google\Chrome\Application\chrome.exe 00001868
C:\Users\Brian\AppData\Local\Google\Update\1.3.36.112\GoogleCrashHandler.exe 000037DC
C:\Users\Brian\AppData\Local\Google\Update\1.3.36.112\GoogleCrashHandler64.exe 000037EC
C:\Users\Brian\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003734
C:\Users\Brian\AppData\Local\Overwolf\ProcessCache\0.185.0.12\cchhcaiapeikjbdbpfplgmpobbcdkdaphclbmkbj\curseforge.exe 00003508
C:\Users\Brian\AppData\Local\Temp\Twitch\Twitch.exe 000038D8
C:\Users\Brian\AppData\Roaming\Curse Client\Bin\Electron\TwitchUI.exe 00004E04
C:\Users\Brian\AppData\Roaming\Curse Client\Bin\TwitchAgent.exe 00003B58
C:\WINDOWS\Explorer.EXE 0000274C
C:\WINDOWS\System32\svchost.exe 00002C0C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000329C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002D70
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020A0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001548
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000FE8
C:\WINDOWS\system32\DllHost.exe 0000194C
C:\WINDOWS\system32\SettingSyncHost.exe 00003058
C:\WINDOWS\system32\conhost.exe 00001E00
C:\WINDOWS\system32\sihost.exe 00002344
C:\WINDOWS\system32\svchost.exe 000037D0
C:\WINDOWS\system32\taskhostw.exe 000020A8
C:\Windows\System32\RuntimeBroker.exe 00004AE0
C:\Windows\System32\SecurityHealthSystray.exe 00000720
C:\Windows\System32\TiltWheelMouse.exe 00003320
C:\Windows\System32\igfxpers.exe 000035E8

Quote:

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Originally Posted by Nananini

Same problem here. Playing FF since 2015 without problems. But since Endwalker I can't load the game with DirectX 11. Blackscreen before I get to title screen and then the game crashes :(

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I have the same issue since Endwalker; been playing for 7 years and no issues until now either. Can only run it in dx9 now which hella sucks. I re-installed the game and re-downloaded an official "fixer" from Microsoft website too for dx, ran dxdiag which says everything is fine, and still no dice. It's not computer related; it's 100% FF related. Hopefully they fix it soon come official release because as another user stated, it's extremely prone to crashing in high traffic areas. In Zadnor I missed nearly every skirmish and half the CEs over an hour span because of constant game freezing, and once I stopped with that I went to do MSQ, the first two quests - as soon as I got into the first new city-state 2 quests in, boom, game crash. Now I have to sit in 6k queue again after being kicked once during an early 6k queue of which I was also already down to 2k... all because of a dx issue :/ Really sucks considering none of my friends have this problem so I can barely play.

I've tried everything from uninstalling and reinstalling the game, to restoring my PC to a later date, and uninstalling and reinstalling my drivers. I'm the only one in my FC experiencing this issue with DirectX and it's gotten to the point I just hope they fix it with the official release. But it is really upsetting not being able to play early release with everyone.

I found a solution, after reading through lots of other forum posts, most people had reported their headset being a Steelseries, if that's the case (Arctis 7 Wireless here) change your default audio device, make sure it says (Game) and not chat for the output. Hope this helps people, cleared up all my direct X 11 issues somehow! Good luck!

Also if that doesn't work, setting output to another device, for starters I just put it through my monitor to try the fix first

Quote:

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Originally Posted by Ordeen

I found a solution, after reading through lots of other forum posts, most people had reported their headset being a Steelseries, if that's the case (Arctis 7 Wireless here) change your default audio device, make sure it says (Game) and not chat for the output. Hope this helps people, cleared up all my direct X 11 issues somehow! Good luck!

Also if that doesn't work, setting output to another device, for starters I just put it through my monitor to try the fix first

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This worked like a charm, thank you! Changed Arctis 7 Chat to Arctis 7 Game and the game started up without crashing. Now I just need to defeat the login queue...

Quote:

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Originally Posted by Ordeen

I found a solution, after reading through lots of other forum posts, most people had reported their headset being a Steelseries, if that's the case (Arctis 7 Wireless here) change your default audio device, make sure it says (Game) and not chat for the output. Hope this helps people, cleared up all my direct X 11 issues somehow! Good luck!

Also if that doesn't work, setting output to another device, for starters I just put it through my monitor to try the fix first

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OMFG.
Is there any way this can get pinned?! This was it!

It crashes when I reconnect my PS4 controller. Trying to figure it out atm.

Quote:

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Originally Posted by Ordeen

I found a solution, after reading through lots of other forum posts, most people had reported their headset being a Steelseries, if that's the case (Arctis 7 Wireless here) change your default audio device, make sure it says (Game) and not chat for the output. Hope this helps people, cleared up all my direct X 11 issues somehow! Good luck!

Also if that doesn't work, setting output to another device, for starters I just put it through my monitor to try the fix first

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If using a PS4 controller, I recommend disabling its audoi bits by opening the sound options in Windows. I'll be testing it for now. I'm sure this solution will do it though.

Quote:

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Originally Posted by Ordeen

I found a solution, after reading through lots of other forum posts, most people had reported their headset being a Steelseries, if that's the case (Arctis 7 Wireless here) change your default audio device, make sure it says (Game) and not chat for the output. Hope this helps people, cleared up all my direct X 11 issues somehow! Good luck!

Also if that doesn't work, setting output to another device, for starters I just put it through my monitor to try the fix first

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When I tell you that I have been searching for these errors for TWO DAYS.
I un-installed the entire game and reinstalled it (took 6ish hours because my internet is sub-par), only for it to continue doing it. Randomly found this thread after trying to look things up AGAIN.
For it to be a "change your audio settings" issue.

I love final fantasy.
I do.
I just...
I hate it right now.

Thank you, at least tonight I won't go to bed at 6am fuming because I can't figure it out.

Worked great! Thank you! I guess I should have figured it was an audio compatibility issue when the title screen sounded like a dial-up modem from hell.

Thank you!!! You've just saved me SO much grief. Changed my headset to game, and no more errors!!

FWIW I'm on an Alienware A51-M using a wireless Alienware headset AW988 - so looks like it works on a bunch of systems!

This needs stickying.
It worked and ow I can playyyyy. Thank you so much.

no such luck on my end. I'm also an arctis 7 user, but for the most part everything was set to have Game as the default device, and switching between it, to something else, and back again did nothing. Dx11 still crashes, or boots with the worst sound distortion. I've been playing via Dx9 since launch, but the crashes and stuttering of the game just makes me wish Dx11 worked again.

Any other ideas?

I'm not sure if i'm missing a place to change my default device; since i definitely can't change it ingame, I've changed it via Sound Settings and Sound Control Panel, is there something I'm missing?

Quote:

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Originally Posted by Kittyleaf

no such luck on my end. I'm also an arctis 7 user, but for the most part everything was set to have Game as the default device, and switching between it, to something else, and back again did nothing. Dx11 still crashes, or boots with the worst sound distortion. I've been playing via Dx9 since launch, but the crashes and stuttering of the game just makes me wish Dx11 worked again.

Any other ideas?

I'm not sure if i'm missing a place to change my default device; since i definitely can't change it ingame, I've changed it via Sound Settings and Sound Control Panel, is there something I'm missing?

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nevermind. i did the good old unplug and replug for my wireless connector and it worked. sorry bout that lol. thank you for the fix, holy crap you've saved me so much strife i might actually cry from the relief haha

I don't know if I've ever posted on the forums before-- but I wanted to say thank you. I don't know how or why any settings might have changed, but switching my default sound device stopped the errors upon login! I was then able to set them back to the way they should be. Bless you. FFXIV's intricacies are so odd, sometimes...

Thank you so much, i spent hours of hours to find an answer. I reinstalled the game twice and do a lot of other things!!! My Headset is an Razer....

I'm also having this issue. Happened yesterday at the beginning of a dungeon and wouldn't stop until I reset my PC.

It just happened AGAIN and completely hard crashed my PC and it reset on it's own after I waited 2 HOURS to get in due to the queue system (thanks afk exploiters) and it crashed only after 1 min of playing. I'm real happy right now.

Just as a quick reply, if you are having this same issue in DirectX11 with a Logitech Gaming headset, the reply involving changing the App's output to the game is the one that fixed it for my girlfriend as well.
If I can add pictures, this is how you find it.

Start by right-clicking the Sound symbol on your System Tray:https://puu.sh/Iutih/9778d1f545.png

1.https://puu.sh/Iutfl/0233a25741.png


2.https://puu.sh/IutgW/e3b85ae668.png

3.https://puu.sh/IutfF/e394208fd2.png

Thanks a bunch. I use a third party program to separate my audio, so I never would have even guessed this was a feature. I have no idea how it fixes it, but that's computers

Quote:

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Originally Posted by Ordeen

I found a solution, after reading through lots of other forum posts, most people had reported their headset being a Steelseries, if that's the case (Arctis 7 Wireless here) change your default audio device, make sure it says (Game) and not chat for the output. Hope this helps people, cleared up all my direct X 11 issues somehow! Good luck!

Also if that doesn't work, setting output to another device, for starters I just put it through my monitor to try the fix first

---

Thank you so much!!!! This fixed my issue!!!

I have the same audio issue. I am using a Bose headset. Whenever I turn it on, my game would crash with a Direct X error (ffxiv_dx11.exe+XXXXXX). I can always use my PC speakers for the time being but then I won't be able to use my mic for discord. This only happens ever since EW comes out. Is there a way to fix this from my side or will it be a SE issue to fix?

I've been having the same issues, as well; it's made the game borderline unplayable. Unfortunately, I don't use a headset, just a pair of stereo headphones as I always have, so the solution being passed around doesn't really help me any. :(

ill throw my 2cents to ive tried everything windows reinstall just in case i had something corupted gfx driver rollbacks like 4 different versions some advices i found in youtube 2 nothing worked ...
and then in one post someone said a tech told her/him to try installing the game in the boot drive ... problem for me is i do not have a big boot drive so not enough space to do that .
BUT i said to myself why not install it on a clean disk and so i did i used a usb disk i have for backups i formated it did a new install from scratch and prayed to the gods of digital gaming ..
and for some odd reason the prayers worked .. the game runs no issues no crashes no nothing .. as for the why ... your guess is as good as mine i hope this will help others to

The same as yatsuisme I also use a Bose headset and the game consistently crashes as long as I use the headset mode (with which I can chat with friends on discord while enjoying the game). Headphone mode works fine but I won't be able to enjoy the beautiful in game music and sound effects.

yea I've tried everything I've found while searching different forums but nothing has helped me so far. I've been having the same issue for the past 2 days and its been really frustrating.

The crashes seem to happen only in the new areas. it might be because the amount of players but the fact that I can't log in after 10 repeated attempts really disheartens me. I want to play this game.

I'm having same issue but I don't use any headset and only have one audio system, realtek(r) audio.
The indepndent apps don't show for me.
I just can't play.

Have you tried logging in with another character ? I know this sounds weird but after a week spent dealing with this issue ( still not solved) I noticed that my game crashes only when I log with my main

The game crashes right after I click the green Play button on launcher, I can't select DC, server or character, just a black screen with one or three error messages about dx11 and game crashes.

The fix where you make sure audio output is set to game does not work for me. My headset worked on my old crappy computer with endwalker, but the minute I tried to use it on my new computer it immediately crashes the game, or the audio is terrible and THEN crashes. None of the fixes are working, I ended up getting a crappier headset that does not have advanced sound settings (split audio control) and that works fine of course.

I have been encountering this problem 4times in a week and I've tried every method I can find on google , updates all the drivers , set TdrDdiDelay TdrDelay TdrLevel to 0 , use MSI afterburner , rollback geforce game ready driver , install the game into different drives (HDD/SDD) etc...... and all of these didn't work.

Only uninstalling and reinstalling FF14 again and again works....for a while. I've already reinstalled this game 4times in a week and each time it takes me 10 hours to do so , I am so frustrated and this error only happens on FF14 make it feels even worse for me.

I really hope the headset thing was the problem but it wasn't for me...I tried to set the default to "GAME" , doesn't work. Then I uninstall the steelseriesGG driver , no it's not the driver. Unplug and replug , no it doesn't work.... I am so tired...

However my DX11 error is a bit different that it's not a completely random crash , although the crash happens randomly , for example at a certain point during the main quest the game crashes then whenever I redo the quest and I get to the same point of the main quest the game will crash again. In other words , once the random crash happens it will only happen again at the same point.

Can someone from SE actually send some help to all the victims or at least admit that the problem is a FF14-side problem. I am pretty sure the error thing happens after the endwalker update....

Same issue directx crash

I have tried literally every fix I've found in any of these threads or posts on the internet about these crashes.

Nothing works. Nothing fixes it. For the love of the big one, please find the cause of these crashes and patch it out! What was a minor inconvenience before is now a gosh darned tragedy if you get a directx crash during primetime gameplay.

And if you can't fix the darn crashes, please reserve someone's spot on the world server for a couple minutes, at least...

So I'm not getting the crashing errors, but I am getting the garbage sound quality. I don't even USE a headset so I know the problem is not that. I switched to DX9 and the issue is -mostly- resolved. There's still some poor sound, and the other issues with DX9 are now present, but on the whole the sound is better.

I'd really prefer to use DX11 because its less unstable, but the sound is so bad I can't help but wonder if this is on SE's end.