To start off, I have definitely made a ticket - actually two, one was regarding a different but connected issue - just have not received any confirmation, whether via email or anything else.
I am an Indian resident. The story begins in 2019, when the national bank institution changed regulations regarding recurrent subscriptions. All banks needed to adjust, but it seems despite it being 2+ years regarding that news, that still hasn't happened. Part of the reason I dropped WoW was when I could no longer subscribe, plus their removal of 1-month game time cards - that are instant payment and not recurring. When I first found out about the issue, I contacted Blizzard and was pretty quickly told that it's a bank-related problem. I was grateful for finally uncovering the full picture.
When I came over to FFXIV, I was happy to be able to play 2+ months for free - the free trial, and then purchasing Shadowbringers CE. Enter the time to pay for an entry-level plan (which I thought was a one-time instant payment as is stated, but apparently it isn't), and it failed. Twice I tried, once the initial attempt and second time the re-attempt, and it failed both times, even though I passed the 1 Euro payment check. I of course also tried another card - and that was the third attempt - which also failed. I received the error code responsible - 406 - and sent in a special form saying I have this problem.
Then I notice the warning that trying more than twice will be a bad move. RIP me.
Game Time card impossible to buy. Even if my game region fell under "EU and other", purchasing the card disallowed even the entry of India as a selectable country.
An acquaintance suggested I try PayPal -> Crysta, and I realize that that's a wonderful idea, even if I have to pay 20 Euros to cover my subscription. I want to play this game and don't mind paying extra until some other solution comes up. Alas, that was not to be. The anti-fraud had triggered; trying to even start the Crysta payment process gave me the dreaded 11000, which upon extensive searching told me I'd been flagged as a compromised account.
I'm now royally screwed. I've submitted a second ticket requesting this flag to be removed - sorry if it seems like I'm flooding the support, this is just genuinely shocking - and am biting my nails praying the words went through. I even thought of posting my issue on Technical Support and have an official person make me the ticket - sorry TS people - but it seems I can't post there. I have no hope to hold on to besides the two ticket numbers and the fact that tomorrow is live chat support day.
I just don't know what to do now. Of course I'm not expecting any official reply here. But this is just the only avenue I have left, no matter how indirect. If anyone is familiar with such issues please do chime in with your experience.
If this post goes through, thank you SE at least for this.
Account Suspended and Flagged Compromised
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10-24-2021, 06:48 PMRobynDaBankAccount Suspended and Flagged Compromised
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10-24-2021, 07:21 PMAelin_Ashryver
You can put a custom crysta amount to buy so no need to purchase 20 euro worth for 1 month sub. Once you get access to your account again I dont see why the crysta option wont work for you. Posting here wont make them get to your ticket any faster, just wait.
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10-24-2021, 08:44 PMRobynDaBankThanks, silly of me to not immediately assume that.Quote:
Originally Posted by Aelin_Ashryver
Oh yeah, I acknowledge this post won't get me further in the queue for sure. It's just something that's happened to me the first time in my life. I just don't know. I got no notification anywhere that I was suspended due to a possible compromise, not on email nor on the site. Was I suspended, or was I banned? Will I be locked off until they see my ticket, or is there some timer? I posted here in case someone else has gone through this, and no matter if the conclusion of the issue was negative or positive for them, it would be closure for me.Quote:
Originally Posted by Aelin_Ashryver
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10-24-2021, 08:57 PMIscah
I'm not sure that you actually can use Crysta on a Euro account.
I'm from Australia, my sub is paid in euros but the option to use or buy Crysta doesn't seem to exist anywhere. I've tried to purchase it before, hoping I could use PayPal when my normal credit card had issues, but couldn't even get to the page to purchase it.
So that part might have nothing to do with your account troubles and just that you don't have the option. -
10-24-2021, 09:41 PMRobynDaBank
I see, that's a shame. Thank you.
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10-24-2021, 09:42 PMReinhaI have a European account and have the option to buy crysta through Mog Station, Square Enix Account Settings, Add Crysta.Quote:
Originally Posted by Iscah
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10-24-2021, 10:53 PMLimecat
It won't help, but I can at least explain what's happening. Back during XI's height, RMT was extremely rampant. However, the game also didn't have any sort of free trial. That mean the RMTers needed paid accounts, and while they did use phishing to try and steal some, by far the most common method they used was simply making a new account and then doing a chargeback on the credit card used before the first 30 days were up. These were being done by the thousands, and each one cost SE money on top of the fee they lost due to penalties through their payment processor. In the end, SE took a hardline stance and set it up so that if there's any irregularity in payment, they auto-ban that card and the associated account(s). XIV is still running on top of a lot of chunks of backend code that was initially used for XI, so this account/payment behavior is still seen.
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10-24-2021, 11:05 PMIscahThe option isn't there for me.Quote:
Originally Posted by Reinha
And if I instead go to the "learn more about buying Crysta" page and click the "add Crysta to your account" button, it lets me get that far but if I try to select an amount to buy, it gives me the same 11000 error ("a technical issue has occurred") that the OP says they are getting.
It has nothing to do with my account status – I'm logged into the game and everything is fine – so I assume it is either the account type or the specific country that is not allowed to use Crysta. -
10-25-2021, 05:14 AMSotaris
Maybe I'm not understanding the wall of text but what made your account being suspended and compromised?
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10-25-2021, 08:47 AMAelin_AshryverAlso EU player and can buy crysta no problem, maybe put a ticket in and ask why you are having issues. At least you will get a definitive answer.Quote:
Originally Posted by Iscah
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10-25-2021, 02:43 PMJojoya
Account Support is the best place to go to get answers. There's nothing that can be done by the forums, and it's not a Technical Support issue.
I think you might have missed the part where Iscah said she is from Australia.Quote:
Originally Posted by Aelin_Ashryver
While Australian players are required to use EU licensing, they're still limited by policy/laws/regulations specific to Australia. Some payment methods aren't available, and there's all sorts of FF merchandise they cannot buy direct from the SE Store even if it appears on the EU store. They have to go through third party vendors that will purchase the item on their behalf then ship it to them (usually at crazy price mark ups).
Something similar could be happening with the OP as a resident of India. -
02-27-2023, 01:07 AMRunne
Hi I am facing the same issues Did you by chance solve the problem?
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04-15-2023, 10:17 PMash_mohak
Same exact issue, unable to buy crysta or Add a credit or debit card to pay for subscription.
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04-16-2023, 12:56 AMLimecat
The OP is level 90 now and had the problem a year and a half ago, prior to EW launch, so it must have gotten resolved through customer support. There's also the new thing in the last couple months where some forms of payment are no longer accepted due to SE using a new payment processor, though if you're getting the error about account compromise it's probably not that.