Dear Mogstation.

Please rework the whole site/system already because I can't believe items that you buy with real money takes up to 1-3-5 hours to be delivered.

Any other MMO (OW/Genshin etc) items are delivered immediately after purchase.

For perspective the last 5 or 6 things i bought (minions, mounts and emotes) have all been delivered within 10 minutes or less.
Maybe consider changing your payment method if possible as I know most of that waiting time is probably waiting for your payment to validate.

I have no qualms with that, only hoping that emotes are account-wide not just on specific character :(

There isn't a direct connection between the website and the game, so they read eachother's information periodically, such as every hour.

The hamsters are nearing the end of their lives and don't have the same spunk they once did. Couple that with the fact that the maze they have to navigate to get things done for us has gotten vastly more complicated since the debacle that was the ARR foundation maze and one can see how things can slow down.

Just pretend like it's actually being mailed to you by some poor minimum wage catgirl.

I was recently told the process is not automated. I find it hard to believe that some poor guy or gal sitting in a cubicle is processing incoming mog station orders in his email, validating each payment, then going into the game and mailing the item. Thats the only reasonable explanation it would take 3 days for me to get a mount. Well, that the 90s e-commerce website itself.

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Originally Posted by AnnRam

Please rework the whole site/system already because I can't believe items that you buy with real money takes up to 1-3-5 hours to be delivered.

Any other MMO (OW/Genshin etc) items are delivered immediately after purchase.

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Depends what you bought, normally stuff is delivered within minutes from my experience. Only time it takes time is when you buy account-wide items like certain mounts.

Not that it excuses it but it would explain it. I also wish for a complete revamp, not just on the cashshop but the whole assigning reg keys, getting expansions, signing up for new players etc.

I find it annoying as hell that I have to log in three times to buy something from the Mog Station.

In wow digital services such as race change can take hours to days. Billing method and bank clearance are the primary factors.

Dear SE

Please revamp the entire user experience of someone purchasing your game or anything in your game. It's a huge pain.

Kthnx *hugs and kisses*

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Originally Posted by NorthernLadMSP

I find it annoying as hell that I have to log in three times to buy something from the Mog Station.

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Yea or just press the refresh items sent from mog station button they implemented to prevent the relog issue.

alas dear buyer, it would seem your mail was lost in transit but our dutiful mail moogles have now found the package and its on it's way - se most likely

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Originally Posted by Rhus

Yea or just press the refresh items sent from mog station button they implemented to prevent the relog issue.

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No idea what you're referring to.

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Originally Posted by Rhus

Yea or just press the refresh items sent from mog station button they implemented to prevent the relog issue.

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Sorry I am confused. What refresh? I check moogle and click all the buttons. It never shows up. But as soon as I logout and log back in the moogle has it. The routine that works for me is buy, login no mail,logout, log backin and poof mail.

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Originally Posted by Moonlite

Sorry I am confused. What refresh? I check moogle and click all the buttons. It never shows up. But as soon as I logout and log back in the moogle has it. The routine that works for me is buy, login no mail,logout, log backin and poof mail.

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There is a button on the mail interface in-game that says something about "rewards" in the tool tips. Rather than log out and log back in, press that button. If it doesn't work immediately, give it a few minutes and press it again. That's what they're referring to.

Only time it's never worked immediately for me was on an account-wide item (mount). That can sometimes take a day to arrive after the first character on the account gets the item.

I have a crysta purchase from 4 months ago still being verified by paypal. See when that happens lul.

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Originally Posted by Sotaris

Depends what you bought, normally stuff is delivered within minutes from my experience. Only time it takes time is when you buy account-wide items like certain mounts.

Not that it excuses it but it would explain it. I also wish for a complete revamp, not just on the cashshop but the whole assigning reg keys, getting expansions, signing up for new players etc.

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It used to always be instant for me no matter what I bought, then recently since Covid it's taken anywhere up to 5 hours. I'm not complaining, I just find it weird.

it usually came immediately for me too
maybe its a load issue cause servers are full these days

The entire page does need a rework.

The worst aspect of this game is that it's actually a mess to purchases because of the mogstation.

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Originally Posted by AnnRam

Please rework the whole site/system already because I can't believe items that you buy with real money takes up to 1-3-5 hours to be delivered.

Any other MMO (OW/Genshin etc) items are delivered immediately after purchase.

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As a compulsive buyer of outfits that I find beautiful, I have always received between instantly and within 10 minutes at most.
Bad luck.

The last mount i bought took over a day to get delivered, but clothing / weapons skins seem to take a few min. I dont know why there is a delay but it doesnt seem that bad though.

I always get delays. Got the Summer Flame set quite a few hours later, and my Shadowbringers CE purchase took a little bit to process as well. Probably a payment processing thing, since my country's establishments are not the most sufficient.