Error 3305 since Louisoix went down (Chaos)

Hello,

Since Louisoix went down around 21h BST, I cannot log back into my account.
I tried to world transfer from the character page when the server was still down resulting in the below error.

https://imgur.com/ck5yGuc

At this time I still get the exact same error and cannot enter the character screen.

Thank you for your time

unfortunately your not the only one

I have the exact same problem.

Support told me an hour ago to wait an hour, I'm contacting them again. They seem to believe it will just clear in time but many people on discord seem to have the exact same issue and no one has reported it to have fixed itself so far.

Yeah same exact issue, also got response from support to wait an hour. I replied to them and waiting for additional response.

Just tried again before posting here; not much more to say but adding my voice to the choir in hopes it'll help out somehow.

Same exact issue :/

i hope they fix it soon i dont like paying for my sub and extra retainers and not be allowed to use it

I'll fanta to a lalafell if it makes them hurry up.

same for me. Sucks real bad bc I wanted to do e10s today ahaha

Same problem for me.

Same here, no response from support yet. Can't get past the "Start" button or choose a different character, game just closes.

I don't have this problem, but I have friends with this problem and want Square-Enix/The developers to notice this as quickly as possible.

Got the standard "have you tried to turn it off and on" reply for my second attempt at contacting support.

Now that this is over with, perhaps I can get them to get to the "actually look into the problem" phase for my third contact attempt.

i guess this is how the ascians feel whilst waiting to come back

Same here, since 9pm

Quote:

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Originally Posted by Taliriah

Got the standard "have you tried to turn it off and on" reply for my second attempt at contacting support.

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You should say that to them, have you tried turning the servers off and on again?

I did the same thing by trying to login to a different world on the character selection page and it's still down for me too. Hopefully they fix this soon :(

Update after pestering them once more: "We are currently investigating in order to confirm whether our servers are currently experiencing technical difficulties."

I can answer that for them, YES THEY ARE!

Well ive finally been able to get in-game