all of my gil is gone from my character and my retainers

4/23/21 0830 ish
never happened before
Ultros

what the hell happened? i hade 253 million gil on my character and 2 million on 9 retainers and 4 million on one retainer i want it back or i am unsubscribing i have been collecting this gil for years what happened?????????

Did you follow a link that was in an in-game chat message or in-game mail about some controversial things to do with the game or to win/receive some in-game prize or currency, directing you to the "FF14 forums", of which you had to log in to view or post a comment?
If so, you fell for a "phishing" scam, and the site you "logged into" with your account information was a fake website designed to harvest your account login info so your account can be stripped of valuables to in turn supply the RMT "Gil Sellers".

As in, you gave your log in info to hackers.

In addition to tricking you into giving out your log in info, the site may have also installed exploits or trojans/viruses to further extort you for money and other information.
Put in a Customer Service ticket and hope that they can recover your in-game currency.

that is EXACTLY what happened i will call Square enix if i dont get my gill back im quitting i have been saving this literally for years

Quote:

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Originally Posted by Gnc1234

<snip>if i dont get my gill back im quitting i have been saving this literally for years

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One thing to keep in mind; Honey attracts butterflies better than salt.
If you go in with threats of quitting, you less likely to have a positive outcome.
Because, in a sense, it was technically you who facilitated your loss.

I have dealt with hacking/scam victims before in RL, those who are aggressive with those they seek help from, get less in return because of the additional problems they create.
Try to keep a level head.

This is one of the benefits of playing the game on PS4 and I would think PS5 as well, we can't click on those links. People can make fun all they want, but the PS versions do offer a little bit of extra security in that regard.

I will ask politely but if I do not get my Gil back I can no longer play the game so I will have to quit

I recommend to:

• Never trust a link from a person you don't know who sends a tell suddenly.
• Even if you do know them, examine the web address closely to make sure it's safe.
• Always check the dot extension on the web address (for example the one for this website is .com, malicious ones tend to be unusual).
• If it's a link to a recognisable website like Square Enix, lookup the official website yourself on Google and compare letter-by-letter and the dot extension, to make sure it's authentic.
• If it's a forum post, find that forum post yourself by navigating to it, rather than pasting a link that could easily be malicious.
• Never put in your login info to a link you clicked. Instead, navigate to that website naturally through Google and login that way.

I remember others saying that your gil doesn't get returned but I'm not sure if that's true. You will normally get unbanned though.

Quote:

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Originally Posted by Eloah

This is one of the benefits of playing the game on PS4 and I would think PS5 as well, we can't click on those links. People can make fun all they want, but the PS versions do offer a little bit of extra security in that regard.

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Links aren't clickable in chat for the PC client either.
You have to copy and paste the link. And it's a pretty obvious fake link, I've been seeing those tells for months.
Sadly it works on some people and that's why they continue.

Quote:

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Originally Posted by Gnc1234

if i dont get my gill back im quitting i have been saving this literally for years

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What have you been saving up for for years that you would rather quit than go without?
Or am I misreading you and you're upset that your horde of gil is gone?

Going from your join date, I'd assume you are now an adult or close to one. Throwing a tantrum and threatening won't get you any good results. In fact, it can potentially get you banned since when you agreed to the ToS you agreed not to share your password or account with other people, which is what you (unknowingly) did in this ocassion.

Contact support via ticket in a composed non-threatening way and cross your fingers, but brace yourself for the high chance that they will not restore your gil, since there is no easy way from the GM side to differentiate between a phising victim and someone who gave his account into to a friend to move gil around and then request a refund.

Quote:

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Originally Posted by Gnc1234

that is EXACTLY what happened i will call Square enix if i dont get my gill back im quitting i have been saving this literally for years

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Really, it's your fault. Every single day you log in there is a warning to beware of suspicious links.

Because it's your fault at the end of the day, be kind and humble to the support people, don't make threats, don't threaten to quit, stay friendly and cool and explain that you fell for the (as you know now) common phishing link scam, and ask if there is any way they could please investigate then roll your character back.

In the ticket, be thankful, be polite, be respectful, be an adult... and don't do much in the meantime, a rollback can undo your work.