DX11 Errors; Something strange is occurring?

Recently, there's been a spate of threads regarding DX11 Fatal Error crashes regarding the game. I've also been reporting similar, but the responses have been lacking.

As of most recent, I've been noticing them happening in places like Bozjan Warfront. However, something very particular happens when these crashes occur.

My game doesn't actually crash. But my player model disappears and sound stops working. Attempting to move around moves the player camera but at an accelerated pace, it looks like. Game functions still work like chat, interactions, and the like. But it seems like my player is not there and the sound is completely gone save for ambience. The issue is not corrected until I acknowledge the DX11 Error Window and it force-closes the game.

To be sure, I've done the usual fixes. CC Cleaner, fresh reinstallations (repeatedly), disabled all game overlays, even turned off "enhanced sound" in my sound options for my speakers. I've not done anything to the game itself, either. This has been happening even before 5.5 landed.

https://i.imgur.com/Jfd4LRt.png

Addendum: Mounting was the disappearing issue. Movement could still be achieved but only in a fixed location. Models stopped loading in for other entities otherwise.

These errors are also occurring in DX9 node.

Edit 4/20/201 10:49 PM:
https://i.imgur.com/HHGVDc7.png

Happened again. This time, while alt tabbed. Same exact things.

Since a fresh uninstall/reinstall, a system repair of damaged files, and another registry cleaning, the errors were still occurring, now a straight crash to desktop.

However, I believe I may have found my workaround. Playing in DX9c helped for a bit, but when errors were still occurring, it was largely when I was alt tabbed. Having re-enabled FPS limiters when alt-tabbed or afk, I've not had a crash since. Will keep posted on this.

EDIT: Nevermind...

https://i.imgur.com/obAYdJI.png

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I am now having this issue after running into a DX11 crash while entering certain raids and fixing it with a fresh install.

https://cdn.discordapp.com/attachmen...90/unknown.png

Quote:

---

Originally Posted by FrenorWolf

I am now having this issue after running into a DX11 crash while entering certain raids and fixing it with a fresh install.

---

Oi, -same- exact error to a T. Not a player-end thing now, is it?

Todays thing triggering Directx to drop me to desktop is trying to load into the tempest. Doing fresh installs of the game seems to fix the issue until it tries to load another badly installed asset I'm assuming.

Same thing I have been having for months now. New laptop even and crashing now with the error codes. Back in October I thought it was just the game, ended up being a graphics card / system issues on laptop. Got a new one in March. I have reinstalled the game three times now, even deleted all my old FFXIV files on laptop and my one drive thinking something was conflicting. Still happening. Same error date too 2021-4-6 but mine has 10:09. Sooo annoying.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. SummerRaze, have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows, Steam, and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Rhaervis, I'm having the same errors as OP. I'm however running a Mac version of the client. I know it's basically the windows version in a Wine64 loader, but I've been getting these errors constantly. Sometimes I can play for an hour or two without the error, but other times it will error within a few minutes of loading the game. I've been following this thread for a few days, but waited to comment as I was hoping the patch 5.5 hot fix that was performed last night might help with the issue. Unfortunately it has not. I have tried a number of steps, such as making sure I have no other apps open and running while playing, and even deleting and reinstalling the game. I reinstalled after trying a few suggested fixes from the forum such as removing the config file and starting a fresh one, even removing the wine64-preloader file from the package contents as suggested by some other Mac users. I tried to get the system information as suggested by Dynratygus earlier in the thread, but my menu appears to be different in the launcher. I've been playing several months without any issues, then patch 5.5 was released, which I downloaded and installed, then I had the battery in my laptop replaced and the errors started. That's when I started with the various troubleshooting steps, and reinstalled the game. Any other steps or suggestions would be greatly appreciated as I am at the point of cancelling my subscription and deleting the game.

Quote:

---

Originally Posted by Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. SummerRaze, have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows, Steam, and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

1.) No overheating, solid 60C. No overclocks.
2.) No custom configurations save a limiter of 60 FPS applied globally. Attempting to run the game solely through Steam and having no other programs active reproduces same error.
3.) I have none. Same error.
4.) I have done so. Same error.
5.) Only the SSD the game is located on. However, I have installed Steam and FF14 to the C drive on my machine, same as Windows' location, and reproduced the same error.
6.) Attempted to do so, both rolling back as well as making sure I have the most current drivers. Reproducing same error.
7.) Attempted to do so. Same error.
8.) See 5.

As of this moment, 4:21 PM of 4/29/2021, I experienced yet another crash midway through Frontlines as I was being attacked. This time, no errors. Just straight CTD.

Good afternoon and thank you for the reply.

Could you try using a registry cleaner such as CC cleaner? It will run and remove files that may have been left behind by installation another activity on the PC. To so, please remove the game and then restart the PC. Run the registry cleaner and then restart the computer. Once the computer has been reset please reinstall the game again. After reinstalling the game, please restart the PC once more. Once the PC has been reset, please launch the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Quote:

---

Originally Posted by Dynratygus

Good afternoon and thank you for the reply.

Could you try using a registry cleaner such as CC cleaner? It will run and remove files that may have been left behind by installation another activity on the PC. To so, please remove the game and then restart the PC. Run the registry cleaner and then restart the computer. Once the computer has been reset please reinstall the game again. After reinstalling the game, please restart the PC once more. Once the PC has been reset, please launch the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

---

You failed to read I have already performed this procedure and it did not alleviate any errors, past or present.

8:46 Pm, 4/29/2021. Crash with DX11 error, occurred on the elevator up to the final boss of the third YoRHa: Dark Apocalypse raid.

https://i.imgur.com/GJMaSXu.png

Attempting to log back in reproduces same error.

You've cost me a run/attempt at the hair, Square.

EDIT: Looking back, it's the same exact errors on the first three lines as before as the previous iterations of the FFXIV_dx11 executable. This has persisted through several patches/hotfixes since April 6th. The failure to address this is concerning enough, let alone the myriad similar reports now flooding these forums.

Please address the issue properly.

Quote:

---

Originally Posted by SummerRaze

8:46 Pm, 4/29/2021. Crash with DX11 error, occurred on the elevator up to the final boss of the third YoRHa: Dark Apocalypse raid.

https://i.imgur.com/GJMaSXu.png

Attempting to log back in reproduces same error.

You've cost me a run/attempt at the hair, Square.

EDIT: Looking back, it's the same exact errors on the first three lines as before as the previous iterations of the FFXIV_dx11 executable. This has persisted through several patches/hotfixes since April 6th. The failure to address this is concerning enough, let alone the myriad similar reports now flooding these forums.

Please address the issue properly.

---

Same here , but my game doesnt crash , instead sometimes when i try opening a menu (fc tab for example) it doesnt load for atleast 5 seconds and the sound is delayed and when i enter populated areas the character models take forever to load
the issue seems to be fixed when switching to Directx9 but i dont really wanna play on DX9.

CTD again today in Bozja prior to a Critical Engagement as I was typing in say.

No error window. Straight crash to desktop.

EDIT: Attempting to return in DX9. Made it in time for Critical Engagement. Upon completion, this error window popped up and another crash.

https://i.imgur.com/ApAwqZc.png

EDIT 2: As a last ditch effort, I have performed a complete factory reset on my machine and re-updated drivers and redownloaded a fresh install of the game. Any crash at this point from such a pure place of being... I don't even know anymore.

https://i.imgur.com/htAQllK.png

Despite a factory reset of my entire computer and the only thing apart from that being an update of my nVidia drivers and a complete new install of the game, this error still occurred, just now, trying to pop into the Ghimlyt Dark.

However, I believe I may have finally found the problem and fixed it.

Instead of copying over my Steam folder and all to C from my SSD, what I did was install Steam onto the C drive after this factory reset and installed FF14 through it. After seeing that what was crashing me wasn't occurring anymore, I proceded to copy/merge this entire new Steam folder from C to the one on my SSD after deleting the FF14 folder from the SSD's Steam folder as well to be absolutely safe.

This new copy seems to not be causing me crashes. I was able to get into Ghimlyt Dark successfully after the fact.

Will monitor the situation going forward. But I encourage folks suffering similar problems to maybe attempt a parallel fresh install apart from the error-ing version's drive and merge similarly.

This fixed my problem it seems. Haven't played to much but I was able to teleport to other places which is where it was crashing for me.

After a few days now of no crashing, I am safe in my reporting that a completely separate installation of the game via the usual means, purging the 'corrupted' installation, and replacing it with the 'pure' one has been a successful fix. This topic needs to be closed/referenced for similar issues going forward.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!