Fatal DirectX Error (11000002) (again)

Hello again, seems as though I closed that last thread (https://forum.square-enix.com/ffxiv/...2%29?p=5529481) too early. I had reinstalled ffxiv onto my C drive on Monday and been playing for 2-4 hours every day with no issues and got excited, however today I had two freezes that lead into Fatal DirectX Error 11000002 in a row.

I have made no changes to anything since doing the reinstall and it was holding up like a miracle for several days. Not sure why it's freezing again but I'm very sad. I was so happy I was able to relax while playing the game again. Please help me

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums,

Was anything over heating at the time of the crash? Do you have a way of monitoring those temperatures?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I have monitored before but I just let it freeze again and watched my GPU software, it hit 52 celsius when it froze. Definitely not overheating. Also froze within about 5 minutes of logging in, they seem to be more frequent all of a sudden. I just don't get why it had no issues for days and now it's giving me issues again, I didn't change anything.

Since the issue began again a friend of mine suggested I try undervolting my GPU also, which I did but it didn't help either. So my GPU is back on regular settings, just wanted to put it out there as something I tried.

Good afternoon and thank you for the reply

I apologize for the delay in our response to your concern. Could you try using a registry cleaner such as CC cleaner? It would run through the PC and remove files that may have been left behind by installations and other activity on the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Quote:

---

Originally Posted by Dynratygus

Good afternoon and thank you for the reply

I apologize for the delay in our response to your concern. Could you try using a registry cleaner such as CC cleaner? It would run through the PC and remove files that may have been left behind by installations and other activity on the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

---

You've been responding quick, it's ok! Thank you for the responses. I ran CCleaner and was able to run an alliance raid without experiencing a fatal directx error so that's looking good right now. But please leave this thread open so I can reply if it has issues again later. Thank you so much.

Nevermind I just had another fatal directx error. Just took longer than it had been when I made this thread :(

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Would you be able to provide the system report again? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Certainly. Here you go.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\dualm\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Education 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 05/14/20 13:04:47 Ver: 05.00011
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32712.563MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37576.563MB
SYSTEM_STORAGE A:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 817.969GB SYSTEM_FREEDISC_SPACE 17.859GB
SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 205.196GB SYSTEM_FREEDISC_SPACE 56.618GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 243.575GB SYSTEM_FREEDISC_SPACE 31.594GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 292.969GB SYSTEM_FREEDISC_SPACE 121.188GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 244.141GB SYSTEM_FREEDISC_SPACE 178.733GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 390.625GB SYSTEM_FREEDISC_SPACE 194.266GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.887 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16356.281 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.15003.1004
SYSTEM_GRAPHICS_DRIVER_DATE 3/9/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.887 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16356.281 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.15003.1004
SYSTEM_GRAPHICS_DRIVER_DATE 3/9/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.887 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16356.281 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.15003.1004
SYSTEM_GRAPHICS_DRIVER_DATE 3/9/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (ATH-SR6BT Stereo)
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SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0693
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/3/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1C783032-BF4B-4C6B-8898-8C393526688B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
SYSTEM_SOUND Headphones (4- AT2020USB+)
SYSTEM_SOUND_DEVICE_ID {564C5667-9DBC-40EB-886A-A82C23C727DB}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {77A5D556-F102-461F-A133-6781C1A973B2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_NAME AT2020USB+
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SYSTEM_INPUT {839CB3A0-0738-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
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SYSTEM_INPUT {839CDAB0-0738-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
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SYSTEM_INPUT {805758F0-202C-11EB-8001444553540000}
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SYSTEM_INPUT {839CDAB0-0738-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
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SYSTEM_INPUT {80578000-202C-11EB-8002444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
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SYSTEM_INPUT {839D01C0-0738-11EB-8006444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8057A710-202C-11EB-8003444553540000}
SYSTEM_INPUT_NAME CY040348014C0106
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Fatal DirectX Error (11000002) (again) - Google Chrome
#general - Discord
(3) Dr.Stone VS Ascendance of a Bookworm - YouTube - Google Chrome
Volume Mixer - Headphones (ATH-SR6BT Stereo)
Wacom Desktop Center
Calculator
Settings
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APP Center
CLIP STUDIO PAINT


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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AMD Chipset Software
Autodesk Desktop App
Deluge 1.3.15
DH Driver Cleaner Professional Edition
EaseUS Partition Master 15.8
foobar2000 v1.6.4
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Marvelous Designer 9 Enterprise
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Origin
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Razer Chroma SDK Core Components
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Razer Synapse
UE4 Prerequisites (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
DuckyRGBSeries Settings software
CLIP STUDIO PAINT 1.10.6
MPC-HC 1.7.9
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
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Launcher Prerequisites (x64)
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
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Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Autodesk Genuine Service
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
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There is no game: Jam Edition 2015
Helltaker
Tabletop Simulator
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GUILTY GEAR Xrd -REVELATOR-
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We Were Here
Return of the Obra Dinn
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Autodesk Maya 2020
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
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NordVPN network TUN
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
UE4 Prerequisites (x64)
Allegorithmic Substance Designer 10.2.1


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe 000034CC
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe 0000059C
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C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000049BC
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C:\Program Files\NordVPN\NordVPN.exe 000033B8
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C:\Program Files\Tablet\Wacom\32\WacomDesktopCenter.exe 000028D0
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Good afternoon and thank you for the reply

Doe the game crash if the drivers are rolled back?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

The crashing started again on Friday while using the old driver recommended to me in my original thread. I updated to the latest driver after the first crash to see if it would fix it, but it didn't. It will crash on either driver, though I have only tried the 2.

Sometimes the game goes for a long time without crashing, which is much longer than it had been going for before. However sometimes it also crashes quite frequently. Tonight I was lucky to have no crashes while playing, though I had some yesterday. No changes were done to anything on my computer, seems like luck.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.