Frequent disconnections/request timed out from servers

I have been having an issue with the NA servers (Primal-Excalibur) since May 13, 2020. I've tried multiple troubleshooting steps and even used VPN towards US/Canada/Japan to no luck.

This was my tracert towards the NA server last:
May 14
https://cdn.discordapp.com/attachmen...16/unknown.png

May 15
https://cdn.discordapp.com/attachmen...07/unknown.png

May 16
https://cdn.discordapp.com/attachmen...30/unknown.png

May 19
https://cdn.discordapp.com/attachmen...88/unknown.png

What happens when I ping the server:

https://cdn.discordapp.com/attachmen...34/unknown.png

Please note that this is very random. It usually happens when I go into instances or places with huge amount of people (dungeons, raids, hunt trains, main city states).

Now, I wasn't even in a congested area and then this happens.
https://cdn.discordapp.com/attachmen...16/unknown.png

DC spammed again
https://cdn.discordapp.com/attachmen...12/unknown.png

Hello SE, I would like some explanation right about now. I just missed another weekly reclear of Shiva because of this DC spam 90006/2002

https://cdn.discordapp.com/attachmen...51/unknown.png

I pinged the places I got packet loss but there's no issue??
https://cdn.discordapp.com/attachmen...86/unknown.png

https://cdn.discordapp.com/attachmen...66/unknown.png

https://cdn.discordapp.com/attachmen...05/unknown.png

https://cdn.discordapp.com/attachmen...77/unknown.png

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums,

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I did all of that (saw from your fellow mods responses to other threads) and it didn't help. Server's still being derpy to me.

Thank you for the reply Euthymius.

Based on your trace routes, it seems you have an unstable connection to the server. When you lose stability, you are disconnected from the game. If you are using a wireless connection, we'd recommend using a wired Ethernet cable to connect to your router.

If this does not alleviate the disconnections, then I'd suggest contacting your ISP and making a report with them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Quote:

---

Originally Posted by Einmimiria

Thank you for the reply Euthymius.

Based on your trace routes, it seems you have an unstable connection to the server. When you lose stability, you are disconnected from the game. If you are using a wireless connection, we'd recommend using a wired Ethernet cable to connect to your router.

If this does not alleviate the disconnections, then I'd suggest contacting your ISP and making a report with them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

The internet is fine for everything else except FFXIV. It's the only one that keeps giving me Request timed out. response.
I use a cable. My PC is not able to use wireless. I have already tried doing everything I can (even resetting my modem to default). I am not the only one having this issue. A lot of the other raiders I've been with say that themselves or their friends are experiencing the same. Please don't ignore us.

Good luck! Hoping your issue is just network and not what i'm experiencing.

I've been disconnecting every few min for 2 months now, and getting 90002 errors pretty much nonstop. Game is completely unplayable. I've spent 20+ hours troubleshooting over the last few weeks, and sent multiple batches of data captured from Wireshark, WinMTR, Tracert, Windows TCP monitor, and many other things, PROVING 100% this issue is a FFXIV bug. My wife plays on the same server, on the same PC, on the same network....has never been disconnected once. NOT ONCE. In the last 2 months, my account has been kicked HUNDREDS of times. If it were a PC/Network issue, my wife would be getting disconnected too. But she has not been disconnected EVER.

They keep telling me over and over it's an ISP, PC, or local network issue, even though I have sent concrete data proving otherwise to multiple tech support members. It's like trying to convince flat earthers that the world is round... No matter how much evidence you put in front of them, they don't believe you.

If I didn't have a house in game and owner of a FC that I'd lose from unsubscribing, I'd unsub in a heartbeat. I've already wasted 2 months of paying and not being able to play.

Again, crossing my fingers your issue is actually a network config. Otherwise you're stuck like me. Good luck.

Quote:

---

Originally Posted by Einmimiria

Thank you for the reply Euthymius.

Based on your trace routes, it seems you have an unstable connection to the server. When you lose stability, you are disconnected from the game. If you are using a wireless connection, we'd recommend using a wired Ethernet cable to connect to your router.

If this does not alleviate the disconnections, then I'd suggest contacting your ISP and making a report with them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Since you concluded that it is an unstable connection to the server based on the logs alone, mind telling us what part of the logs shows "unstable"? Enlighten us

Still having the issue even now

I'm getting very angry and frustrated that this issue still hasn't been fixed. I have tried 7 different VPN's and they don't help at all. It has been getting worse and worse every day. I have been disconnected 5 times in one leveling dungeon and couldn't even do the last boss fight yesterday. I don't think this is worth my money anymore.

This has become my new normal in this game and I am not amused

https://www.youtube.com/watch?v=70T5...ature=youtu.be

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.