Game still crashes without errors, as weeks go by

FFXIV crashes randomly without errors. This has been going on now for quite some time.

To fix this, I tried the following:
1) Reinstalling Windows 10, drivers, and the game
2) Running the game on a Standard user account
3) Running the game on a new standard account, with no startup programs, only the game by itself
4) Running the game on lower settings
5) The whole list of "solutions" found below
6) Running the game after prayer

Ryzen 5
GTX 1080
16 GB RAM

Code:

---

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\Cloud\Documents
FINAL FANTASY XIV - A Realm Reborn        Language 1                Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU        AMD Ryzen 5 1600 Six-Core Processor            (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 12  SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS        P4.70
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        16316.836MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        18748.836MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.131GB    SYSTEM_FREEDISC_SPACE 220.400GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        8158.418 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER        C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE        3/16/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID        {F04A37EA-BD9C-4CF4-B7AE-1D23B518A677}
SYSTEM_SOUND_DEVICE_NAME        USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION        6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        3/18/2019 00:00:00
SYSTEM_SOUND        Dell S2716DG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID        {353FB3A8-1855-4A2E-A41E-BE47574B26BC}
SYSTEM_SOUND_DEVICE_NAME        nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION        1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        2/18/2020 00:00:00
SYSTEM_SOUND        Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID        {4730E8D5-5C72-4428-AA36-2A50C2B67ED4}
SYSTEM_SOUND_DEVICE_NAME        USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION        6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        3/18/2019 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B0202440-84CD-11EA-8001444553540000}
SYSTEM_INPUT_NAME        daskeyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 42  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B0207260-84CD-11EA-8003444553540000}
SYSTEM_INPUT_NAME        daskeyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B0207260-84CD-11EA-8004444553540000}
SYSTEM_INPUT_NAME        HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B020E790-84CD-11EA-8005444553540000}
SYSTEM_INPUT_NAME        HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B0215CC0-84CD-11EA-8006444553540000}
SYSTEM_INPUT_NAME        USB Audio Device
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 1  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B0204B50-84CD-11EA-8002444553540000}
SYSTEM_INPUT_NAME        Gaming Mouse G502
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B02183D0-84CD-11EA-8007444553540000}
SYSTEM_INPUT_NAME        Gaming Mouse G502
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B021AAE0-84CD-11EA-8008444553540000}
SYSTEM_INPUT_NAME        Gaming Mouse G502
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B021AAE0-84CD-11EA-8009444553540000}
SYSTEM_INPUT_NAME        Gaming Mouse G502
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Game Crash and 1 more page ‎- Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.3.3
OBS Studio
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Adobe Photoshop CC 2015
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Minecraft Launcher
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox 75.0 (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Retro City Rampage™ DX
Rocket League
Grand Theft Auto V
Elite Dangerous
Stardew Valley
Tropico 4
Counter-Strike: Global Offensive
VLC media player
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 445.75
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe        00001CB0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        000008B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe        00002B80
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe        00001F3C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe        00000B38
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe        00000F28
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20032.111.0_x64__8wekyb3d8bbwe\YourPhone.exe        000006C0
C:\Users\Cloud\AppData\Local\Microsoft\OneDrive\OneDrive.exe        00002590
C:\Windows\Explorer.EXE        0000216C
C:\Windows\System32\MicrosoftEdgeCP.exe        00001CE0
C:\Windows\System32\RuntimeBroker.exe        000032F4
C:\Windows\System32\smartscreen.exe        00000254
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe        00003398
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe        000004DC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        00002080
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe        00002BA8
C:\Windows\system32\ApplicationFrameHost.exe        000004C0
C:\Windows\system32\DllHost.exe        00000F04
C:\Windows\system32\MicrosoftEdgeSH.exe        000018FC
C:\Windows\system32\SearchProtocolHost.exe        000023BC
C:\Windows\system32\browser_broker.exe        00002388
C:\Windows\system32\sihost.exe        000018C0
C:\Windows\system32\svchost.exe        00003034
C:\Windows\system32\taskhostw.exe        00001048

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I am not the only person with this problem (see: https://forum.square-enix.com/ffxiv/...=1#post5334257). Many of us have common, relatively high-end, current generation gaming PCs. Little does it matter, we all face the same issue of random crashes.

In one post, Einmimiria asked:

Quote:

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Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Do you notice any patterns to this error? Does it only occur in certain locations or while doing certain actions?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

---

...to which my response is the same as the player's in that thread. The crashes began happening around patch 5.25.

"The crashes started occurring about a week before patch 5.25 was released," Susano wrote. "And then slowly became more frequent after that. There are no patterns that I am aware of with the crashes currently. The crashes also seem to happen anywhere. In instanced content, overworld maps, to even cities and hub areas. No specific actions seem to trigger this either. It just seems completely random."

This has been my experience, as well as many others.

And what of the others? To others with my issue, Rhaervis often says:

Quote:

---

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Install FINAL FANTASY XIV and Windows onto the same drive (preferably the C:/ drive if possible)
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

I have performed checks 1-7, including altering the properties of both ff14 and dx11 .exe files. Also, I do not run overlays. I do not have discord installed on my PC. I do not mod the game with applications used for raiding.

I notice that in some threads both Rhaervis and Einmimiria contribute these same lists of questions in the same thread. Threads regarding this crash don't so much close, as trail off, with players politely taking turns guessing at what could be going on behind the scenes, without any follow-up from forum moderators or the people they report to. There must be a chain of command, right? What are they saying?

Everyone has been really cool not to attack the forum helpers, here. However, there are no reports of any solution in the works. Meanwhile, we are all paying subscriptions on a game that doesn't run.

Try disabling background apps from running, and if you have Microsoft Edge, make sure to not let it run in the background, you can't delete or disable it, I've tried. Also make Internet Explorer your default browser (the launcher uses IE). Don't OC your GPU and CPU.

I played for quite a while with no crashes on Friday when I made the above changes.

Thank you for the advice. I am now using Internet Explorer as my primary browser. The game still crashes. Weird!

Run it as Admin, no background apps running, especially Microsoft Edge, and no OCs.

I do not overclock my system. By the way did you read my whole post? You are offering advice that does not necessarily apply here. MS Edge runs in the background by default on any clean Windows 10 installation. If FF XIV can't handle that, then I'm sorry.

Hey man, I'm just trying to help. I've been having crashing issues, dx11 errors since HW and did my fair share of research on how to fix it.

I did read your post but if you're going to act like an ass then good luck with your problem!!!

Has anyone heard anything from Square Enix or a person who actually works on the game? Moderators: Does the company ever communicate with moderators, if enough different people are all having the same issue? Just curious if I should keep trying to find an answer, or maybe they don't care...

Good morning and thank you for the reply.

We apologize for any inconvenience this issue has caused. Are you able to try and connect directly to the router if you are using WiFi? Additionally, could you try the following?

- Configure the Internet Explorer web browser
Final Fantasy XIV will use the Internet Explorer web browser to connect to the internet. As such, it needs to have the proper configurations to avoid connection issues. Adjust the following settings in the Internet Explorer (not Microsoft Edge) web browser.
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Try disabling the Microsoft text input application.

https://www.reddit.com/r/Windows10/c...ft_text_input/

Dynratygus, I configured IE like you said. My game just crashed after less than five minutes, the fastest crash yet.

Would default privacy and security settings in Internet Explorer really cause all our games to crash in the same way? If the game is going to be dependent on IE in the background, why wouldn't they have developed the game to be compatible with default browser settings?

ArnimZola, that is an interesting thread on its own merits. Although I doubt it is related to my crash, I will look into preventing text input from engaging the GPU, because I agree something as simple as typing on the computer should not touch the GPU. Do you happen to know why MS did that, or whether there are any drawbacks to disabling that hardware parameter? Could it be related to font smoothing or rendering? How did you first notice your text input was hitting the GPU? Because you heard the fans kick on?

Have you disabled all Overlays, Steam, Discord, etc? Did you turn xbox game bar off, and also turn game mode off?

Do you have anything like OBS/Xsplit/etc running?

I have been steadily searching for a solution for weeks now, as I attempt to isolate the variable causing Final Fantasy to crash, so I would not run OBS from a system I am attempting to troubleshoot. I am not even using alt+tab right now. Besides whatever background processes run on a clean installation of Windows 10 - minus game bar which I have disabled - Final Fantasy is the ONLY program running.

As stated in my opening post, I do not use discord or overlays. Disabling the Xbox game bar is one of the first things I do on a new Windows installation, so that's off, too. I do not run OBS or any other software in the background; however, I am considering doing a few desktop recordings to demonstrate the random, unpredictable manner in which my game crashes.

I just wanted to chime in that I'm also experiencing this issue. No error messages whatsoever, just a really abrupt crash to desktop.

Just wanted to add my voice to all of the others experiencing this problem.

Problem started with the 5.25 patch. I had been playing without incident for the weeks leading up to the patch. Now, it is a daily issue. Sometimes the game crashes the moment I try to log into my character.

So far the only two instances I've noticed my game does not crash is on start up, before attempting to log into a character, or if I'm in my inn room. I crash regularly if I'm in any hub, and have crashed on one occasion shortly after entering an instanced trial.

Crashing is not consistent either. Some days I log in without any problems. Others, I only need to restart once. Still others I will spend 40 minutes relogging and running to the safety of my Inn Room where I don't have to fear crashes. Some days I can go nearly an hour without any crashes, only to suddenly crash out of the blue.

I have tried nearly all of the solutions suggested in the many threads already created with no success. The solutions I have not tried seem extreme and have not worked for others, so I don't intend to try them.

https://forum.square-enix.com/ffxiv/...PLY-TO-THIS%21

Have you tried bios updates? Old ryzen hardware is finicky

Quote:

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Originally Posted by Valkyrie_Lenneth

Have you tried bios updates? Old ryzen hardware is finicky

---

This is happening to people with all kinds of PCUs and GPUs. I have an i7-9700k and a 1060 6gb GPU, still the same issue. This unfortunately isn't a client-side issue and there is no known definitive fix at this time (only copy-paste answers that I'm sure the mods have no choice in having to give). This is something deeper that SE needs to take a look at with all the reports that have generated this week alone.

Quote:

---

Originally Posted by Galeteya

This is happening to people with all kinds of PCUs and GPUs. I have an i7-9700k and a 1060 6gb GPU, still the same issue. This unfortunately isn't a client-side issue and there is no known definitive fix at this time (only copy-paste answers that I'm sure the mods have no choice in having to give). This is something deeper that SE needs to take a look at with all the reports that have generated this week alone.

---

You may think that, but considering it's not impacting everyone, it must be a conflict in either hardware or software on the affected systems.

Hence the suggestion. Also, rolling back graphics drivers to an older version sometimes helps, as Nvidia and amd break things all the time.

Quote:

---

Originally Posted by Valkyrie_Lenneth

You may think that, but considering it's not impacting everyone, it must be a conflict in either hardware or software on the affected systems.

---

I'm sorry, but that's not even a little true. Nothing has to impact EVERYONE to be an issue on a dev/prod side. Regardless, if it's an issue of conflict, the conflict is with FFXIV - as no other reported issues with other games or systems have come to light to every person that's been asked or has volunteered the information. Only FFXIV.

Quote:

---

Originally Posted by Galeteya

I'm sorry, but that's not even a little true. Nothing has to impact EVERYONE to be an issue on a dev/prod side. Regardless, if it's an issue of conflict, the conflict is with FFXIV - as no other reported issues with other games or systems have come to light to every person that's been asked or has volunteered the information. Only FFXIV.

---

Programs stress hardware differently. That's why validation occurs for people who overclock on more than one piece of software. This is likely a similar issue.

This is the equivalent of "my internet is fine, it must be the servers" every time people get lag.

Quote:

---

Originally Posted by Valkyrie_Lenneth

Programs stress hardware differently. That's why validation occurs for people who overclock on more than one piece of software. This is likely a similar issue. This is the equivalent of "my internet is fine, it must be the servers" every time people get lag.

---

There have been dozens of people answering that they have updated drivers and firmware on everything, more-than-capable specs on their PC/laptop, and do NOT overclock (and have reasonable temperatures). You can check all throughout this forum, skim through the pages. Discounting them as an equivalent of "my internet is fine, it must be the servers every time people get lag" is just giving an SE the excuse to not look at something that is actually, seriously an issue for the large amount of us that have tried every fix they, themselves, have given us and those that have waited for weeks for an answer.

I have a problem where the game would randomly crash to the desktop with no errors. there times when i can play for hours and other times its crashes with in a min or 10. once login to my character.

It is annoying when people come in and tell us what to do, like we haven't already been doing it. This thread, especially, is predicated on comprehensive research spanning the tech support forum. You think we didn't check temperatures? You think we're ALL overclocking? Help, but don't tell us we are doing it wrong. That's Squaresoft's job. Stop roleplaying as dejected tech support mods.

I've done most of the suggested fixes. it got so bad, the game crashed 8 times in the same day (4 of those were within 5-10 minutes). Swapping to the unsupported DX 9 stopped the crashing. I attempted a fix a saw only went about it a bit differently. I had saw a post about plugging in a lower refresh monitor while launching launcher and game and then unplugging once game was launched to "trick" the refresh rate check in the game, instead of doing that i just restricted my monitor to 60 FPS in the display settings. FF14 was stable for two days before I experienced a crash. Of course now the crashes are back.

In the thread where everyone has gathered to try to help each other out with this issue, Zhexos said, "In order for our support team to better assist with each case, we’d like to ask users who are experiencing issues to create their own thread while adhering to the support template."

That is understandable, but we do that, and then they never actually finish helping us. Why shift the blame back onto us? We are not being angry. We are not talking ugly. We are just banding together, in search of solutions to this problem, because the support team - despite saying they help us - is not actually helping us.

Unfortunately, I received an email yesterday stating that I had three days left on my subscription. Despite creating this thread, and babysitting it all this time, the problem still is not fixed. I was left with no choice but to cancel my subscription.

Yeah, this whole thing is a joke. Five crashes with no visible errors and no crash logs in the last 30min today alone. How am I supposed to fix a problem without crash logs so I know what the error was?

I was willing to do whatever it takes to get Final Fantasy up and running again. It took all my patience, three pages of writing, more than a month of waiting, and that still wasn't good enough. Final Fantasy XIV simply will not stop crashing (for me, and others).

As frustrating as it is, I have to respect Square's approach to customer service. They've never been all that friendly, their networks of similar-but-different websites have a fair bit of question marks hanging over them, and they certainly haven't gone out of their way to help me with this technical problem here on the forums, either. Yes it is annoying, but I genuinely respect that, because that is how I run my businesses, too. I do not give in to whiny, irritating customers, and if business doesn't come easily, then so be it. I let them go. Granted, I usually do that before accepting their money - but hey - I did not resubscribe, so I guess that's just all there is to it. Sorry it didn't work out. I'll continue to monitor this thread, the other thread, and the tech support forum in general. I am honestly fascinated by the high-profile neglect taking place here, and I will be interested to see what comes of it. I love when the moderators just keep writing the same things, and asking people for full system reports that are never referenced again.

Thank you for your response, DullReaper. May your scythe be forever blunt.

I still have all the same crashes, too. I've tried just about everything. :( The only thing I've noticed alll the threads about this have in common is that they're clustered around the release of 5.25. I'm thinking it won't relent until the next 5.2x.

Reinstalled for the 8 free days promo; after the last free time fiasco : https://i.imgur.com/6qAPD9O.png

just crash after crash.

I want to pay SE to play, I'm a big fan, I've paid for SIX copies of FF7 so far, FF6 soundtrack on import CDs, last month played 3,4, and started 5 again... but I'm not gonna pay for a game that doesn't work.

I think you could be right, Jyera.

Can someone from Square's development team confirm whether this will be fixed in an upcoming patch? I understand if they aren't working on it now, but maybe someone can help us know what to expect.