dx11 crashes

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04-24-2020, 05:02 AM
Jamkuma

dx11 crashes

Dx11 crashes in heavansward 24 man raids, and certain cutscenes in shadowbringers preventing my progression on the game, switching to dx9 doesn't work, as well as multiple other things i have attempted based on similiar problems many other have had including limiting framerates, reinstalling drivers, reinstalling ff14 etc

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04-24-2020, 05:36 AM
Rhaervis

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following to resolve the DirectX crashing:

- Update and reinstall the drivers for your graphics card as the drivers appear to be slightly out of date
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
04-24-2020, 09:45 PM
Jamkuma

I have done both and still getting the same crashes
04-25-2020, 02:10 AM
Dynratygus

Good morning and thank you for the reply.

Does the game crash if the resolution is changed? Have you tried running it in borderless full screen or windowed mode? Additionally, is anything over heating when this error occurs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums
04-25-2020, 02:47 AM
Jamkuma

tried in multiple resolution and window modes and nothing works, core temps are fine even at the point of crash
04-25-2020, 04:49 AM
Dynratygus

Good afternoon and thank you for the reply.

Is there anything external plugged in such as headphones or flash drives? If so, please remove them along with any other external devices. Additionally, could try disabling Fullscreen Optimizations. Find the executable file for the game and right click it and select 'Properties'. Under the ' Compatibility' tab, check the box labeled ' Disable Fullscreen Optimazations' and then click 'Apply'.

Thank you for visiting the Final Fantasy XIV Technical Support Forums
04-25-2020, 02:27 PM
Dorgrin

I'm also getting crashes on that driver version.

There's a new one out, try giving it a go and seeing if it fixes the problem. https://www.geforce.com/drivers
04-25-2020, 02:33 PM
Dorgrin
Actually, scratch that. Just checked and people are having the problem on the newer driver also.

I'd roll the driver back and see whether it continues. To do so:
1. Press Windows + Pause/Break
2. Expand "Display adaptors"
3. Right click on your NVIDIA card
4. Click "Properties"
5. Go to the "Driver" tab
6. Click "Roll Back Driver"
Reboot and see how it goes.
04-25-2020, 07:00 PM
Jamkuma

So after a full windows reset and full wipe and reinstall of everything including ff14 the crashes stop in those particular zones, but now happens in new ones that weren't an issue before,based on it being only an issue with FF14 it's obviously a problem on SE end and not a problem with my pc, you can close this thread i no longer require assistance
04-26-2020, 02:57 AM
giggowhat

It's useless... its a shame that SE don't recognize your own errors in the game... I have a pretty good hardware and I have the same Directx fatal error, and in all replys from moderators are the same..

JUST REALIZE, WE ALL HAVE TRIED EVERYTHING YOU SAID... JUST NOT WORKS.

Do something about that SE, the game is expensive and simply we can't play the game because you don't get attention to it. A lot of people with less configuration can play the game, so WHY?

Nothing works: directx9, windowed mode, upgrade drivers, uninstall a full complete drivers and at all... it doesn't work... It's so hard to understand?

I've played for 300h with no worries and the game started to crash, why after all this time?

SO many people with same problem and the game is ok? I've seen many people doomed to this crash since last week. Please, do something to fix it, it's not our PC's, just understand that.
04-26-2020, 03:03 AM
giggowhat

Quote:

Originally Posted by Jamkuma

So after a full windows reset and full wipe and reinstall of everything including ff14 the crashes stop in those particular zones, but now happens in new ones that weren't an issue before,based on it being only an issue with FF14 it's obviously a problem on SE end and not a problem with my pc, you can close this thread i no longer require assistance

That's what I'm talking about, I just figure out it's not our hardware it's Square Enix.

So how can they explain I can play RE2 Remake with have a lot more requirements and I can't play FFXIV?
04-26-2020, 11:06 AM
KaninUlam

Quote:

Originally Posted by giggowhat

It's useless... its a shame that SE don't recognize your own errors in the game... I have a pretty good hardware and I have the same Directx fatal error, and in all replys from moderators are the same..

JUST REALIZE, WE ALL HAVE TRIED EVERYTHING YOU SAID... JUST NOT WORKS.

Do something about that SE, the game is expensive and simply we can't play the game because you don't get attention to it. A lot of people with less configuration can play the game, so WHY?

Nothing works: directx9, windowed mode, upgrade drivers, uninstall a full complete drivers and at all... it doesn't work... It's so hard to understand?

I've played for 300h with no worries and the game started to crash, why after all this time?

SO many people with same problem and the game is ok? I've seen many people doomed to this crash since last week. Please, do something to fix it, it's not our PC's, just understand that.

I said the same thing on my post a few days ago and the guy still gave me the same "fix." I clearly stated on my post that I've tried everything. It's like we're dealing with bots or something and nothing is done on SE's end.
04-26-2020, 11:14 AM
KaninUlam

Try disabling background apps from running, and if you have Microsoft Edge, make sure to not let it run in the background, you can't delete or disable it, I've tried. Also make Internet Explorer your default browser (the launcher uses IE). Don't OC your GPU and CPU.

I played for quite a while with no crashes on Friday when I made the above changes.
04-27-2020, 09:15 PM
giggowhat

Quote:

Originally Posted by KaninUlam

I said the same thing on my post a few days ago and the guy still gave me the same "fix." I clearly stated on my post that I've tried everything. It's like we're dealing with bots or something and nothing is done on SE's end.

Yup, I think the same.

If not bots, all are just doing CTRL+C and CTRL+V for all claims about crashes and bugs.

Not to mention that we are paying monthly fees
04-28-2020, 05:23 AM
Stoi

I'm playing with the DX11 version, borderless, 1080p. I started crashing about a week ago, actually, just after installing the latest Microsoft security update KB4549951. During this period, I was also experiencing major lag spikes to sometimes up to 10s. I crashed to desktop while entering a house, and got the DX11 error message. Since then, I used a VPN to help with the terrible lag I was getting, and didn't crash until today, when my VPN was off again. This time, the game froze for several seconds during Titan HM and crashed to desktop without any error message. The game was a bit laggy at this time too.
Prior to this, I can't even remember of a single crash for the game. Just to be sure, I updated my Nvidia driver to the latest version after this second crash.

I'm not saying the things I mentioned above have something to do with the crashes, just reporting what has happened for me from just before the first crash to now.
04-28-2020, 07:42 AM
giggowhat

Quote:

Originally Posted by Stoi

I'm playing with the DX11 version, borderless, 1080p. I started crashing about a week ago, actually, just after installing the latest Microsoft security update KB4549951. During this period, I was also experiencing major lag spikes to sometimes up to 10s. I crashed to desktop while entering a house, and got the DX11 error message. Since then, I used a VPN to help with the terrible lag I was getting, and didn't crash until today, when my VPN was off again. This time, the game froze for several seconds during Titan HM and crashed to desktop without any error message. The game was a bit laggy at this time too.
Prior to this, I can't even remember of a single crash for the game. Just to be sure, I updated my Nvidia driver to the latest version after this second crash.

I'm not saying the things I mentioned above have something to do with the crashes, just reporting what has happened for me from just before the first crash to now.

I noticed the crash was common since like 14/04 - 21/04. And lot people were affected by the crash.

I thought something like you said about one of Microsoft updates, but even unistalling, was worthless. I'm only even here because I've tried everything on internet without a success, the only thing that gaves me little hope was uninstall the game, delete the folders (with backup only the screenshots) and install again. I played for 2 days without crash, but everything came back to "normal".

It's like when you are playing, some files get corrupted. I wanna believe that SE are investigating the problem, because even the "mod bots" stopped to reply the messages.
04-28-2020, 08:12 AM
giggowhat

And I'm pretty sure the last patch messed the things up.
04-30-2020, 06:32 AM
bigheadbrandon

Just want to add to this that I also started getting the ctds this past week and now I have a character that crashes on log in. Tried making a new character and log in works just fine so the idea that it's anything on my end is completely wrong.
05-02-2020, 01:08 AM
Rhaervis

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to the request from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.