Name Change Issues For Dyslexia

I name changed yesterday and misspelled Sven as Sevn because of my dyslexia. I contacted support, and they refused to do anything. I feel like the name change token service is unfair, and needs to have a measure for mistake fixing. I believe that once you decide a name, you should be able to fix it ONCE within a certain time period. I.e. 24 hours.

I was so humiliated and embarrassed I didn't even want to log in this morning until I bought a second name change. I'm not saying this should JUST be for disabilities, but I feel like Square Enix needs to be more lenient when it comes to them.

Where are the color blind features? Where is the forgiveness for simple honest mistakes? Why is this game not very accessible for people with disabilities? I'm baffled by how I was treated. I am in no way trying to say that Square Enix is a bad company. I still 100% adore this game, I'm just not happy at how my support ticket was handled. Even when I explained it to them. That didn't feel very supportive or even human. I wasted ten extra dollars for something that I couldn't help. It's not like I chose to have my brain or my eyes the way they are.

I mean to be honest, when I'm naming a character in any kind of name, I usually double, triple check to make sure it's correct. This really isn't a problem on SE's end, this is purely user err.

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Originally Posted by LittleChickenNugget

I mean to be honest, when I'm naming a character in any kind of name, I usually double, triple check to make sure it's correct. This really isn't a problem on SE's end, this is purely user err.

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I did double check. I literally could not see it. I had to ask my friend to look at it for me to make sure what I was actually seeing was right. I rely on a simple tool to correct my words so that I don't mess up certain letters. It's really hard with foreign names however and doesn't always work.

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Originally Posted by DamianFatale

I name changed yesterday and misspelled Sven as Sevn because of my dyslexia. I contacted support, and they refused to do anything. I feel like the name change token service is unfair, and needs to have a measure for mistake fixing. I believe that once you decide a name, you should be able to fix it ONCE within a certain time period. I.e. 24 hours.

I was so humiliated and embarrassed I didn't even want to log in this morning until I bought a second name change. I'm not saying this should JUST be for disabilities, but I feel like Square Enix needs to be more lenient when it comes to them.

Where are the color blind features? Where is the forgiveness for simple honest mistakes? Why is this game not very accessible for people with disabilities? I'm baffled by how I was treated. I am in no way trying to say that Square Enix is a bad company. I still 100% adore this game, I'm just not happy at how my support ticket was handled. Even when I explained it to them. That didn't feel very supportive or even human. I wasted ten extra dollars for something that I couldn't help. It's not like I chose to have my brain or my eyes the way they are.

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all i can say is for the name change with dyslexia is to take extra time to ensure the spelling is correct that way it can be done once, as for the colour blind features and disabilities, they are available on the PC version of the game only (something to do with 3rd party software incompatible with the ps4), as the game uses colourblind overlays and a hearing visualiser tuned to different sources of sounds, as with other forms of colour blindness, the game has had a lot of changes to some mechanics, textures and designs to make them more easily recognisable and to differentiate between for differing colourblindnesses, with my own disabilities i am able to play the game with ease thanks to those features.

as for the last part of "It's not like I chose to have my brain or my eyes the way they are." while that is true, like i mentioned at the beginning it is up to you to take more time knowing of your disabilities to ensure the spelling was correct.

Yes I agree, this game needs to be more lenient on mistakes, especially for people who suffer from disabilities. 100% have my support.

I mean if you weren't entirely sure, you could have just gone to Google, typed in the name, and copy/pasted it into the bar? I've done that plenty of times in the past, myself. SE can't cater to every single disability out there or they would never be able to make progress with their game. Sometimes it's just up to us to deal with our actions and find our own resolves for them.

I'm all for it, it would be nice if you could change a name within that 24hr period if you don't like it, or it's misspelled.
I don't see any reason to be against the idea, it'll help everyone who uses the service.

This is something that would probably step on more toes than you think. There's a lot of people who make basic mistakes, and on the internet where anyone can be faceless, how many people do you think would use the dyslexia card to change their name? There's a lot of people who will/do use disabilities as a way to get an easier treatment on something, or even free.

Online, how are you gonna be able to confirm with a big busy corporation that you have dyslexia?

If they put a rule for something like that in, how many people do you think might try to say they have it just to get something free?

People need to be held accountable for whatever they do, even if it was a mistake. I have a friend who changed his name in game for RP reasons, but had to change it a second time because he forgot an apostrophe in his character's last name. Everyone has to be treated at the exact same level with no one getting special treatment.

I have multiple disabilities, that I won't delve into here, and I don't want to be treated like some special case, like you said, I didn't choose for my mind to be the way it is. But you're a person, so you'll get treated normally like everyone else does.

A 24-hour 'oops' period I think is fair. It doesn't allow people frequent shady name changes, but still allows you to correct any minor mistakes. Telling someone to double, triple, etc., check it doesn't matter if you're dyslexic. I understand you OP, truly. And sometimes you just make a typo, you're tired, distracted, maybe your keyboard input lags and doesn't register one of the letters, etc.

Things happen, and a single do-over should be allowed per name change. It would also be cool to have something like that for character creation or fantasia use, but that's less of an issue.

They implement such a thing and then someone says "it should be 48 hours" and the process all starts over again.

You can't even activate a name change without already confirming that the information is correct numerous times. That's the grace period to ensure that everything is in order.

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Originally Posted by LittleChickenNugget

I mean if you weren't entirely sure, you could have just gone to Google, typed in the name, and copy/pasted it into the bar? I've done that plenty of times in the past, myself. SE can't cater to every single disability out there or they would never be able to make progress with their game. Sometimes it's just up to us to deal with our actions and find our own resolves for them.

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I'm on PS4. I can't do that.

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Originally Posted by Bacent

This is something that would probably step on more toes than you think. There's a lot of people who make basic mistakes, and on the internet where anyone can be faceless, how many people do you think would use the dyslexia card to change their name? There's a lot of people who will/do use disabilities as a way to get an easier treatment on something, or even free.

Online, how are you gonna be able to confirm with a big busy corporation that you have dyslexia?

If they put a rule for something like that in, how many people do you think might try to say they have it just to get something free?

People need to be held accountable for whatever they do, even if it was a mistake. I have a friend who changed his name in game for RP reasons, but had to change it a second time because he forgot an apostrophe in his character's last name. Everyone has to be treated at the exact same level with no one getting special treatment.

I have multiple disabilities, that I won't delve into here, and I don't want to be treated like some special case, like you said, I didn't choose for my mind to be the way it is. But you're a person, so you'll get treated normally like everyone else does.

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This post is not about using a dyslexia card. It's about being more understanding of human error. You misread my whole point.

And if my disabilities were actually cards, I would have gotten rid of them by now. It's not a card I pull out of my pocket when I want to play it. It's permanent.

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Originally Posted by Freyt

They implement such a thing and then someone says "it should be 48 hours" and the process all starts over again.

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That argument makes no sense. 254 hours would be enough. They could just say tough cookie.

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Originally Posted by DamianFatale

This post is not about using a dyslexia card. It's about being more understanding of human error. You misread my whole point.

And if my disabilities were actually cards, I would have gotten rid of them by now. It's not a card I pull out of my pocket when I want to play it. It's permanent.

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Then why did you feel the need to bring up your dyslexia begin with? You could have simply suggested a small window where someone could make an edit to something they may have typo'd and didn't see at first.

But instead you made the post about 'why are they mean to people with disabilities' to sum it up. You lost what you were trying to say by bringing it into the main focus.

I think this thread is...an experiment, isn't it?

Your whole posts are 100% perfectly written and very long and detailed. I had a friend with dyslexia in school, he was allowed to use a laptop for his school day (which was very unique in 2001!). Felix, despite having spellcheck programs, was still often typing very hard-to-read stuff. One example stuck in my mind: He wrote difficat instead of difficult. Also, due to that, he refused to write much, it was more bulletin type of notes and many dyslexic people also can not read much and for long because of that. You write entire paragraphs flawessly, your whole post history has not even a single typo, even names the spellchecker can not know are perfect:

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Originally Posted by DamianFatale

What if Haurchefaunt and Ysayle are [...]

Papalymo, Moenbryda, Haurchefaunt, Ysayle/Shiva, and etc.

[...]

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Originally Posted by DamianFatale

Doma's crisis was set up in the 2x series.

Sharlayan's main city has been set up since awhile ago.

Thavnair is a thing.

Bukyo is a thing.

[...]

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But "Sven" was too much?

Also, the structure is strange, you start from Dyslexia and go to colorblind to broaden your audience and impact. Your name is displayed perfectly fine here, and you said you bought it today to fix it to "Sven" at 5:00 AM GMT according to the timestamp of your post. I post at 8 AM GMT. Doesn't it take often take hours up to days to change names, levels etc. from the Lodestone and thus forums?

For my fellow users here and moderation/GM: I am not making fun of people with dyslexia here. I had, as said, a friend going trough what you call middleschool to graduation, and I know how hard it is. He even got extra time for written tests, and he compensated his lack of writing skills with a great character and intelligence. If you are really having dyslexia and are also randomly for colorblind changes, I apologize honestly and I do not intend harm. I am just a very curious person and like to see the whole puzzle at once, it is even in my zodiac sign (Scorpio)^^ But right now, many puzzle pieces do not match. But if I have the chance to ask and broaden my horizon, I'd rather use it. If it causes unease for the OP I am deeply sorry!

But so far, it looks like you are trying to create a thread like a certain green-haired Elezen to see what happens and how far you get. If not, then you are a really strong and admirable person because writing such perfect and structured, long posts with perfect fantasy names is an immense task, including the PTSD and Fetal Alcohol syndrome you have according to your post history which makes it even harder then.

Sincerely,
https://imgur.com/9mjol58.png

Its not a one time thing you can buy the name change again, its a bussiness product, and if they actually let you fix your name there's chance of self-proclaimed dyslexia people appear in the future and argue... you got what you paid for already dont ask for more

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Originally Posted by DamianFatale

I name changed yesterday and misspelled Sven as Sevn because of my dyslexia. I contacted support, and they refused to do anything. I feel like the name change token service is unfair, and needs to have a measure for mistake fixing. I believe that once you decide a name, you should be able to fix it ONCE within a certain time period. I.e. 24 hours.

I was so humiliated and embarrassed I didn't even want to log in this morning until I bought a second name change. I'm not saying this should JUST be for disabilities, but I feel like Square Enix needs to be more lenient when it comes to them.

Where are the color blind features? Where is the forgiveness for simple honest mistakes? Why is this game not very accessible for people with disabilities? I'm baffled by how I was treated. I am in no way trying to say that Square Enix is a bad company. I still 100% adore this game, I'm just not happy at how my support ticket was handled. Even when I explained it to them. That didn't feel very supportive or even human. I wasted ten extra dollars for something that I couldn't help. It's not like I chose to have my brain or my eyes the way they are.

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Businesses aren't in business to show compassion and forgiveness; they exist to take as much of consumers money as they possibly can. Nothing more, nothing less. Unfortunately, that's just the reality of things.

Looks like you got got

I have dyslexia as well.

No we don't need this.

there ARE colorblind features...

also, the ability to re-name your character IS the do-over?

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Originally Posted by MrKusakabe

Your whole posts are 100% perfectly written and very long and detailed.

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That's extremely insensitive, and no one cares if you had a dyslexic friend and that you think that makes you immune to consequences. I'm dyslexic as well, though it comes around more with reading things incorrectly instead of typing things wrong, though that still happens on occasion.

Did you know that copy-paste exists? Did you know spellcheck exists? Did you know autocorrect exists? Did you know that some words are easier for some people than others? I can type pretty complex things as well, but as soon as I have to enter a code for DLC or something I really struggle because I mix up letters and numbers. Everyone who has dyslexia experiences it differently, and if you're actually sitting here accusing the OP of faking it because they spelled some more complicated words correctly, I have a huge problem with that. Stop acting like such a know-it-all. It's pretty damn rude to actually tell someone you think they're making up the conditions they have. Get over yourself.

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Originally Posted by DamianFatale

Sevn

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Just own your mistake ... Ark Sevn looks better than Ark Sven anyway :cool:

(my opinion!)

Even if you do have a second chance, you still could have been do the same mistake because of... you know... the disabilities will not magically disappear on the second chance, you still could make mistake on the other parts of the name .-.

soo, for each name change, you'll better ask dev something like this :

*Enable special character rename service with disabilities feature*
type : Sevn
"Is your name really Sevn" ?
*oops my bad, retype : Sven
"Is your name really Sven ?"
*yes
"Is your name really really Sven ?"
*yes
"Is your name really really really Sven ?"
*yes
"Do you understand you cannot rechange the name (Sven ) for 24 hours after change ?"
*yes
"Do you understand you'll use this name (Sven) in game after you confirm the change ?"
*yes
"Did you already re-spellcheck this name (Sven) ?"
*yes
"Have you try to search this name (Sven) on google or other search engine to confirm this name is what you want ?"
*yes
"Did your friend confirm that this name (Sven) is what you want ?"
*yes
"Do you confident to use this name (Sven) as your character name ?"
*yes
"This name (Sven) is not fit to race naming convention, do you still want to use it ?"
*yes
"Last confirmation, Do you confirm to change the character name to Sven?"
*yes

so you'll have to re-read your name at least ten times before final confirmation to make sure that it is correct(maybe the name need to go bigger each iteration ?)
if after the final confirmation you still got wrong name, well... you need help... .-.

They should like what seen on others they give you about hour to finalize your character. Like can use race change and keep changing its looks till like it for hour you have to finalize it.

There's nothing to be humiliated or embarassed about. Heck, I forgot my name once and had to actually ASK what it was to my own family. Eh ...

I knew a girl in school who had dyslexia. It was terrible as she couldn't read the bus numbers correctly, and missed her bus alot because of it. She had me read them off for her.

Besides I think Sevn is a fine name!

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Originally Posted by MrKusakabe

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Please don't use orange on these white background posts. Difficult and painful to read. Thanks!

I mean, I'm all for a last-ditch safety period... Though that's true for all such changes (especially due to our Voice choices not showing our most frequent voice effects in the customization menus, requiring us to make another character for each voice for which we want to know the combat sounds).

But, on a unique basis of having a handicap? How does this apply any more to a video game than to, say, any other thing you sign up for, any password you've ever set, etc., etc.? The disability is unique, sure, but it wouldn't be uniquely affecting you here in any meaningful way.

- Someone who has to re-read everything I type constantly, because my brain literally auto-corrects what I see to what I thought I wrote, instead of what I actually wrote.

That's why you have to take different measures if you know you can mess up like that.

But...why can't I stop thinking of this pic whenever I see OP's Hrothgar?....
https://i.imgflip.com/1jtnk7.jpg

I dunno, OP.

My wife has dyslexia and it's a challenge without a doubt. She's a lawyer. She literally writes important legal documents for a living.

I have dyscalculia. I program for a living. Do I sometimes misread numbers on the market board? Yup. Did the quest in Shadowbringers that asks you to add together some piles of lumber freak me out? Yup.

Just learn to check your work.... In all aspects of your life, especially when a mistake costs you money. :/

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Originally Posted by Doozer

That's extremely insensitive, and no one cares if you had a dyslexic friend and that you think that makes you immune to consequences. I'm dyslexic as well, though it comes around more with reading things incorrectly instead of typing things wrong, though that still happens on occasion.

Did you know that copy-paste exists? Did you know spellcheck exists? Did you know autocorrect exists? Did you know that some words are easier for some people than others? I can type pretty complex things as well, but as soon as I have to enter a code for DLC or something I really struggle because I mix up letters and numbers. Everyone who has dyslexia experiences it differently, and if you're actually sitting here accusing the OP of faking it because they spelled some more complicated words correctly, I have a huge problem with that. Stop acting like such a know-it-all. It's pretty damn rude to actually tell someone you think they're making up the conditions they have. Get over yourself.

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Personally I think the person you're replying to made a much kinder and more thoughtful post, albeit critical, than your own reply to him. Between him and you, if there were to be one person I would have to label as problematic, it would be you.

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Originally Posted by Bacent

This is something that would probably step on more toes than you think. There's a lot of people who make basic mistakes, and on the internet where anyone can be faceless, how many people do you think would use the dyslexia card to change their name? There's a lot of people who will/do use disabilities as a way to get an easier treatment on something, or even free.

Online, how are you gonna be able to confirm with a big busy corporation that you have dyslexia?

If they put a rule for something like that in, how many people do you think might try to say they have it just to get something free?

People need to be held accountable for whatever they do, even if it was a mistake. I have a friend who changed his name in game for RP reasons, but had to change it a second time because he forgot an apostrophe in his character's last name. Everyone has to be treated at the exact same level with no one getting special treatment.

I have multiple disabilities, that I won't delve into here, and I don't want to be treated like some special case, like you said, I didn't choose for my mind to be the way it is. But you're a person, so you'll get treated normally like everyone else does.

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As someone who has worked for gaming support in the past for another company, I can't tell you how many times I've heard the dyslexia excuse (over a 4 year period) of calls/chat support engagements. And I couldn't agree more. I'm sure there ARE people with dyslexia (like the OP), but we had to treat everyone the same and denied name changes too. You can't tell who is and who isn't doing things to scam companies anymore. Every user is different, but all it takes is a few bad apples to make things change or stick to the guns of the company standard policies.