Consistent crashing in cutscenes of 4.1 content and onwards in DX11

I am having an issue where I constantly crash in cutscenes of 4.1 content and at least 4.2 content. I went through all of 2.0-4.0 without a single crash and now most cutscenes have crashes at consistent points. Some cutscenes are also missing audio for a line or two. I have tested across two computers and have the same problem across both of them but I still re-installed FFXIV to make sure it wasn't a file issue. I have also tried reverting to an older version of Windows, reverting to an older GPU Driver, and switching to Direct X9. The issues don't appear in DX9 but since support has been dropped for it, I need a solution to repair the DX11 mode. I have tried deleting the DLL file listed in the event viewer application error report and repairing them through the System File Checker tool in windows but that did not change anything.

Just to make sure this is clear: I have no crashes reviewing old cutscenes or during normal gameplay. I have no crashes in other games or applications. However, >=4.1 cutscenes do not work and sometimes crash during the loading screen which doesn't allow me to skip them to continue the story.

Here is what I get in the event viewer:

Code:

---

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5d37fc92
Faulting module name: ntdll.dll, version: 10.0.17134.799, time stamp: 0x7f828745
Exception code: 0xc0000374
Fault offset: 0x00000000000f479b
Faulting process id: 0x11c8
Faulting application start time: 0x01d55ad0a6e8ef32
Faulting application path: F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 81a14214-3212-48ec-915a-667a45eb0997
Faulting package full name:
Faulting package-relative application ID:

---

This is the information from my main PC:

Code:

---

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\armon\Documents
FINAL FANTASY XIV ONLINE        F:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn        Language 1                Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU        AMD FX(tm)-8150 Eight-Core Processor            (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        2603
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        8092.355MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        9372.355MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 464.310GB    SYSTEM_FREEDISC_SPACE 44.009GB
SYSTEM_STORAGE        F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 232.875GB    SYSTEM_FREEDISC_SPACE 62.857GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        NVIDIA GeForce GTX 650
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        GeForce GTX 650
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        984.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM        4046.178 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        26.21.0014.3602
SYSTEM_GRAPHICS_DRIVER_DATE        8/15/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID        {61051450-9DEE-4294-A57B-AD5E94E9F0C5}
SYSTEM_SOUND_DEVICE_NAME        USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION        6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        4/11/2018 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {071F8C10-8B85-11E9-8001444553540000}
SYSTEM_INPUT_NAME        HyperX Pulsefire Dart
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {096B8730-FB8A-11E7-8003444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {096DD120-FB8A-11E7-8004444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 24  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {E5DCF4F0-44A0-11E9-8001444553540000}
SYSTEM_INPUT_NAME        USB Audio Device
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 1  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {07200140-8B85-11E9-8002444553540000}
SYSTEM_INPUT_NAME        HyperX Pulsefire Dart
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Error Message - Google Chrome
Activity - Discord
OLEChannelWnd
Event Viewer
Administrative Tools
admin - Control Panel


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.2.2
Battle.net
FileZilla Server
Glyph
GNU Privacy Guard
Google Chrome
Gpg4win (3.1.5)
HandBrake 1.2.2
TP-Link PLC Utility
LAME v3.99.3 (for Windows)
LDPlayer
League of Legends
Adobe Lightroom
NCSOFT Game Launcher
Nexon Launcher
Nox APP Player
OBS Studio
Microsoft Office Professional Plus 2010
OnePlus USB Drivers 1.00
Origin
Overwatch
PdaNet+ for Android 5.10
Adobe Photoshop CC 2018
Adobe Premiere Pro CC 2018
qBittorrent 4.1.6
Albion Online
Microsoft Office SharePoint Designer 2007
Shotcut
SpeedFan (remove only)
Steam
TegraRcmGUI
The Elder Scrolls: Skyrim SE
Voicemeeter, The Virtual Mixing Console
WildStar
WinPcap 4.1.3
World of Warcraft Classic
Plex Media Server
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Python 3.7.0 Standard Library (32-bit)
Plex Media Server
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Python 3.7.0 Core Interpreter (32-bit)
Python 3.7.0 Add to Path (32-bit)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 221
HyperX NGenuity Software
FINAL FANTASY XIV ONLINE
Minecraft
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Dukto R6
Hi-Rez Studios Authenticate and Update Service
Python 3.7.0 Executables (32-bit)
Java Auto Updater
Google Update Helper
Photolemur 3
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Python 3.7.0 pip Bootstrap (32-bit)
Microsoft Visual C++ 2005 Redistributable
Python 3.7.0 Test Suite (32-bit)
MTG Arena
Path of Building version 1.4.123
Adobe Photoshop CS6
Hextech Repair Tool
Microsoft Visual C++ 2005 Redistributable
Python 3.7.0 Tcl/Tk Support (32-bit)
WinFlash
Microsoft Office SharePoint Designer 2007
Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1)
Microsoft Office SharePoint Designer MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1)
Microsoft Office Proof (English) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Proof (French) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Proof (Spanish) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Shared Setup Metadata MUI (English) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Professional Plus 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft_VC80_CRT_x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Stopping Plex
Easy Subtitles Synchronizer
TP-Link PLC Utility
Python 3.7.0 Documentation (32-bit)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Python 3.7.0 Development Libraries (32-bit)
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
Black Desert Online
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Python Launcher
Apex Legends
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
HL-2240
Asmedia USB Host Controller Driver
TegraRcmGUI
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
ABBYY FineReader 11 Corporate Edition
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Brother MFL-Pro Suite HL-L2380DW series
Python 3.7.0 Utility Scripts (32-bit)
Epic Games Launcher
OldSchool RuneScape Launcher 1.2.7
7-Zip 18.01 (x64)
AutoHotkey 1.1.28.02
GIMP 2.10.12
Batch Image Manipulation Plugin for GIMP
HexChat
Logitech Gaming Software 9.02
Notepad++ (64-bit x64)
Prio
Process Hacker 2.39 (r124)
SnapBack Apps
Dota Underlords
Shadowverse
Left 4 Dead 2
Dota 2
Counter-Strike: Global Offensive
VLC media player
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Pulover's Macro Creator version 5.0.5
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Free Download Manager
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
UpdateAssistant
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Java(TM) SE Development Kit 10.0.2 (64-bit)
Oracle VM VirtualBox 6.0.4
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Image Composite Editor
Photolemur 3
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Crimson Desert Online 2.0.0.0
NVIDIA Ansel
NVIDIA Control Panel 436.02
NVIDIA Graphics Driver 436.02
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
VEGAS Pro 14.0 (64-bit)
MSVCRT Redists
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
SAMSUNG USB Driver for Mobile Phones
SharpKeys
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe        00001FF0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe       
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeApp.exe        00001C38
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe        00001EC0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe        00001CB0
C:\Users\armon\AppData\Local\Discord\app-0.0.305\Discord.exe        00001924
C:\WINDOWS\Explorer.EXE        00001714
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        000019D8
C:\WINDOWS\system32\ApplicationFrameHost.exe        00001D5C
C:\WINDOWS\system32\DllHost.exe        00001DD0
C:\WINDOWS\system32\SettingSyncHost.exe        00000334
C:\WINDOWS\system32\cmd.exe        000027D4
C:\WINDOWS\system32\conhost.exe        000027A0
C:\Windows\System32\RuntimeBroker.exe        00002314
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        00001910
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe        000021DC
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        00002230
c:\windows\system32\sihost.exe        0000142C
c:\windows\system32\svchost.exe        00002708
c:\windows\system32\taskhostw.exe        000014C8

---

Here is the second PC I tested it on. I followed the same trouble shooting steps on this one as well just in case. It crashes at the same places in cutscenes as the other PC.

Code:

---



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\armon\Documents
FINAL FANTASY XIV - A Realm Reborn        C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn        Language 1                Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU        Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS        V1.14
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        12202.453MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        14058.453MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 913.804GB    SYSTEM_FREEDISC_SPACE 34.640GB
SYSTEM_STORAGE        E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.983GB    SYSTEM_FREEDISC_SPACE 1657.278GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        Intel(R) HD Graphics 5500
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER        Intel Corporation
SYSTEM_GRAPHICS_VRAM        2004.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM        6101.227 MB
SYSTEM_GRAPHICS_DAC        Internal
SYSTEM_GRAPHICS_DISPLAY_MODE        1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        20.19.0015.4549
SYSTEM_GRAPHICS_DRIVER_DATE        11/9/2016 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_GRAPHICS        NVIDIA GeForce 940M
SYSTEM_GRAPHICS_DEVICE        Unknown
SYSTEM_GRAPHICS_CHIP        GeForce 940M
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        Unknown
SYSTEM_GRAPHICS_SHARED_VRAM        SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        Unknown
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2523849a5846a33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2523849a5846a33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2523849a5846a33\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2523849a5846a33\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        25.21.0014.1694
SYSTEM_GRAPHICS_DRIVER_DATE        11/11/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English

SYSTEM_GRAPHICS_PIXEL_SHADER       
SYSTEM_GRAPHICS_VERTEX_TEXTURE       
SYSTEM_SOUND        Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID        {4B10B7D6-79F6-4E1B-8ED8-ABC6193B10AC}
SYSTEM_SOUND_DEVICE_NAME        RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION        6.00.0001.7564
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        7/21/2015 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {DC837760-987F-11E5-8003444553540000}
SYSTEM_INPUT_NAME        HIDI2C Device
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {99C70CF0-219A-11E9-8001444553540000}
SYSTEM_INPUT_NAME        G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {99D3B720-219A-11E9-8002444553540000}
SYSTEM_INPUT_NAME        G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {99D3DE30-219A-11E9-8003444553540000}
SYSTEM_INPUT_NAME        G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {DC83EC90-987F-11E5-8005444553540000}
SYSTEM_INPUT_NAME        HIDI2C Device
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {99D42C50-219A-11E9-8004444553540000}
SYSTEM_INPUT_NAME        G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Consistent crashing in cutscenes of 4.1 content and onwards in DX11 - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Hyperdimension Neptunia ReBirth1
Stardew Valley
Undertale
Battle.net
Danganronpa 2 Goodbye Despair
Dishonored
DOOM
FileZilla Client 3.43.0
Google Chrome
HandBrake 1.2.2
IntelliJ IDEA 2018.2.5
MEGAsync
Middle-Earth: Shadow of War
Mini Ninjas
MKVToolNix 35.0.0 (64-bit)
Mozilla Firefox 44.0.2 (x86 en-US)
Mozilla Maintenance Service
Nexon Launcher
Nights of Azure
Steam
Dota 2
TegraRcmGUI
Unity
VirtualCloneDrive
WinCDEmu
Wondershare Video Converter Ultimate(Build 8.7.0.5)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
gpedt.msc 1.0
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Java 8 Update 66
FINAL FANTASY XIV - A Realm Reborn
Minecraft
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
piaip AppLocale
Java Auto Updater
ILLUSION SchoolMate
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
TegraRcmGUI
Microsoft Visual C++ 2005 Redistributable
Hextech Repair Tool
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HF pAppLoc version 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Inside
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
TrinusVR version 2.1.2
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Gtk# for .Net 2.12.26
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Content Manager Assistant for PlayStation(R)
DFO
Black Desert Online
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
UpdateAssistant
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
カスタムオーダーメイド3D2
Windows Driver Package - libusbK Nintendo Switch APX Mode (04/27/2014 3.0.7.0)
7-Zip 16.02 (x64)
Windows Driver Package - Microsoft PS Vita Type B (02/22/2013 6.1.7600.16385)
AutoHotkey 1.1.26.00
Bulk Rename Utility 3.0.0.1 (64-bit)
Notepad++ (64-bit x64)
Microsoft Office Professional Plus 2016 - en-us
Qcma
Warframe
Freedom Planet
VLC media player
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Genymotion version 2.6.0
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 416.94
NVIDIA Graphics Driver 416.94
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
VEGAS Pro 14.0 (64-bit)
MSVCRT Redists
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Classic Shell
SharpKeys
Microsoft Windows Application Compatibility Database
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Oracle VM VirtualBox 5.0.4


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe        000028C8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe        00001A30
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe        00001A44
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        00002798
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe        00000260
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe        000015E8
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe        00000D54
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe        00001BF0
C:\Program Files\Windows Defender\MSASCuiL.exe        000019CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe        00002E58
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe        000028B8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe        00000594
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe        00002880
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe        00001CA8
C:\Users\armon\AppData\Local\Discord\app-0.0.304\Discord.exe        0000192C
C:\Users\armon\AppData\Local\Google\Chrome\User Data\SwReporter\44.214.200.3\software_reporter_tool.exe        00000ACC
C:\WINDOWS\Explorer.EXE        00000A2C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        000013EC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        000014FC
C:\WINDOWS\system32\ApplicationFrameHost.exe        00001FBC
C:\WINDOWS\system32\DllHost.exe        00000C88
C:\WINDOWS\system32\SettingSyncHost.exe        0000148C
C:\WINDOWS\system32\conhost.exe        00001740
C:\WINDOWS\system32\igfxEM.exe        00000EA8
C:\WINDOWS\system32\igfxHK.exe        00001750
C:\Windows\System32\RuntimeBroker.exe        00001014
c:\users\armon\appdata\local\google\chrome\user data\swreporter\44.214.200.3\software_reporter_tool.exe        00002908
c:\windows\system32\sihost.exe        0000091C
c:\windows\system32\svchost.exe        00001EB8
c:\windows\system32\taskhostw.exe        00000324

---

And here is the error report from that second PC. It is the same using the integrated Intel GPU and the Nvidia GPU:

Code:

---

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5d37fc92
Faulting module name: ntdll.dll, version: 10.0.17134.799, time stamp: 0x7f828745
Exception code: 0xc0000374
Fault offset: 0x00000000000f479b
Faulting process id: 0x35f0
Faulting application start time: 0x01d55ad765fc1cb2
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: febe5f83-6093-4075-9bab-75fbb3219de3
Faulting package full name:
Faulting package-relative application ID:

---

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

With the Stormblood expansion (4.0), there was an increase to the minimum requirements of the game. It looks like the graphics cards in both PCs don't quite meet the minimum requirements for that expansion, even if it met the requirements for the base game.

Unfortunately, this can make troubleshooting a bit more difficult. The solution may end up being to upgrade your hardware. However, you may want to try some of the following to see if it will alleviate the issue:

1) For your second PC, the graphics drivers look a bit out of date. Try installing the most up-to-date versions. You may want to try reinstalling the drivers on your first PC as well.

2) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

3) You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Youre Version of Windows 10 is really old on both PCs (17134 = April 2018, 1803) please consider updating to 1903 (May 2019)

I did and it still gives the same error. I don't see how I have lower system requirements on either PC based on the official system requirements listed here. Even if I did, it wouldn't explain why cutscenes with crashes have audio clips that won't play. That are the same audio clips as well.

Good afternoon and thank you for the reply.

Are any programs or overlays running at the same time as Final Fantasy XIV. When crash occurs do you get an error message? IF so, could you provide it?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have no overlays I can think of and I have tried disabling all on-essential processes while running FFXIV. I will try to boot into safe mode tomorrow since I have not tried that but I am not sure if the game will even run. Even then, I don't understand why certain audio clips would not play in cutscenes that have crash points. The cutscene I am stuck at now crashes in both DX9 and DX11.

I was also able to complete the Shadowbringers benchmark without crashing and can still play Stormblood 4.0 cutscenes.
https://i.imgur.com/QuzsMum.png

Edit: I booted into safe mode with networking and launched with the lowest settings with the basic Microsoft display driver and still crashed at the cutscene.

Good morning and thank you for the reply.

Is anything over heating when the game is being run? Do you have a way of monitoring those temperatures? Going back to what Einmimiria mentioned, it does look like your graphics card is out of date on both computers. Please check the system requirements for Shadowbringers with the following link:

https://store.na.square-enix-games.c...-download#/req

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

temperatures seem fine. I use Speedfan and I notice no irregular temperatures. Even then, it wouldn't explain why I am crashing at the same place in the same cutscenes on two different systems while also having audio lines not play consistently as if they are missing. I have done a full reinstall on both systems and both of these issues persist. Is your only conclusion that neither computer can play cutscenes of 4.X cutscenes to completion despite no issues in 4.0 nor any issues within the Shadowbringers Benchmarking tool due to lacking minimum system requirements? Both GPUs are DX11 compatible.

You can try to install this : https://www.microsoft.com/en-US/down...ils.aspx?id=35 and see if it helps.

Thanks for the suggestion but I have already tried that.

Ok, I just figured something out. When I received the error today, I could still see the cutscene playing in windowed mode. A cutscene I previously couldn't access without a crash was going through the lines as I set it to auto-advance. It went through the entire cutscene and the game loaded to the next area without an issue but the error message prevented me from bringing focus to the actual game. I couldn't dismiss the error without actually closing the game either. I can at least try to brute force some of these cutscenes to completion hopefully to get to Shadowbringers content and see if my issue persists.

Seems like the cutscenes mostly work (for a couple minutes) in windowed mode so maybe I am lacking vram (though the textures seem pretty low-res in cutscenes). I have found a relatively cheap 4gb GPU I have ordered but my subscription end before it likely arrives. I don't think I want to spend $12 to maybe play the game especially since I have already lost almost a month's worth of payed subscription time.

Ok, my new GPU came in. I installed it, tested it, and decided I will give $13 more dollars before calling it quits. Unfortunately, I am still crashing with a faster card and 4X that VRAM. Some sound files don't play either still.

Here is my new System Information with the new GPU:

Code:

---


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\armon\Documents
FINAL FANTASY XIV ONLINE        F:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn        Language 1                Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU        AMD FX(tm)-8150 Eight-Core Processor            (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        2603
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        8092.355MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        9372.355MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 464.310GB    SYSTEM_FREEDISC_SPACE 56.430GB
SYSTEM_STORAGE        F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 232.875GB    SYSTEM_FREEDISC_SPACE 79.129GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY20
SYSTEM_GRAPHICS_CHIP        AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER        Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM        4076.180 MB
SYSTEM_GRAPHICS_SHARED_VRAM        4046.178 MB
SYSTEM_GRAPHICS_DAC        Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE        1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        26.20.11015.5009
SYSTEM_GRAPHICS_DRIVER_DATE        5/21/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        3 - S20B300 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID        {573B5A8D-F2AF-41BD-9757-57DDEE9110FB}
SYSTEM_SOUND_DEVICE_NAME        AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION        10.00.0001.0010
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        4/30/2019 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {071F8C10-8B85-11E9-8001444553540000}
SYSTEM_INPUT_NAME        HyperX Pulsefire Dart
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {096B8730-FB8A-11E7-8003444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {096DD120-FB8A-11E7-8004444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 24  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {07200140-8B85-11E9-8002444553540000}
SYSTEM_INPUT_NAME        HyperX Pulsefire Dart
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV: Mog Station - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.2.2
Battle.net
Control
Visual Studio Enterprise 2017
FileZilla Client 3.44.2
FileZilla Server
Glyph
GNU Privacy Guard
Google Chrome
Gpg4win (3.1.5)
HandBrake 1.2.2
TP-Link PLC Utility
jGRASP
LAME v3.99.3 (for Windows)
LDPlayer
League of Legends
Adobe Lightroom
NCSOFT Game Launcher
Nexon Launcher
Nox APP Player
OBS Studio
Microsoft Office Professional Plus 2010
OnePlus USB Drivers 1.00
Origin
PdaNet+ for Android 5.10
Adobe Photoshop CC 2018
Adobe Premiere Pro CC 2018
Albion Online
Microsoft Office SharePoint Designer 2007
Shotcut
SpeedFan (remove only)
Steam
TechPowerUp GPU-Z
TegraRcmGUI
Voicemeeter, The Virtual Mixing Console
WildStar
WinPcap 4.1.3
WinRT Intellisense UAP - Other Languages
WinRT Intellisense Desktop - en-us
Microsoft .NET Core SDK 2.1.508 (x64)
Universal CRT Redistributable
Plex Media Server
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
vs_cuitcommoncoremsi
Microsoft_VC90_CRT_x86
Python 3.7.0 Standard Library (32-bit)
Plex Media Server
SDK ARM Additions
Windows IoT Extension SDK
icecap_collectionresourcesx64
Microsoft .NET CoreRuntime SDK
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Python 3.7.0 Core Interpreter (32-bit)
vs_cuitextensionmsi_x64
Python 3.7.0 Add to Path (32-bit)
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
vs_tipsmsi
Windows SDK for Windows Store Apps
Microsoft UniversalWindowsPlatform SDK
Windows SDK AddOn
Visual C++ Library CRT Appx Resource Package
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
vs_filehandler_x86
Microsoft Visual Studio Setup Configuration
vcpp_crt.redist.clickonce
Java 8 Update 221
Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU)
HyperX NGenuity Software
Kits Configuration Installer
FINAL FANTASY XIV ONLINE
Microsoft .NET Framework 4.6 Targeting Pack
Minecraft
Windows SDK EULA
Microsoft .NET Framework 4.6.1 SDK
vs_Graphics_Singletonx86
Windows SDK Desktop Libs arm
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Windows SDK for Windows Store Apps Contracts
Dukto R6
vs_minshellinteropmsi
Chrome Remote Desktop Host
Hi-Rez Studios Authenticate and Update Service
TypeScript SDK
vs_communitymsires
Visual C++ Library CRT Desktop Appx Package
vs_codeduitestframeworkmsi
Windows SDK Desktop Headers arm64
Python 3.7.0 Executables (32-bit)
icecap_collectionresources
Microsoft .NET CoreRuntime For CoreCon
Windows SDK Desktop Headers x64
Java Auto Updater
SDK ARM Redistributables
Windows App Certification Kit SupportedApiList x86
Windows SDK Desktop Libs arm64
Microsoft Visual C++ 2017 X86 Debug Runtime - 14.16.27033
VS Immersive Activate Helper
Microsoft .NET Framework 4.5 Multi-Targeting Pack
vs_SQLClickOnceBootstrappermsi
Windows SDK Signing Tools
Universal CRT Redistributable
Windows Software Development Kit - Windows 10.0.17763.132
Google Update Helper
Photolemur 3
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27033
Microsoft System CLR Types for SQL Server vNext CTP1.6
windows_toolscorepkg
vs_networkemulationmsi_x64
vs_minshellmsi
Python 3.7.0 pip Bootstrap (32-bit)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack
vs_clickoncesigntoolmsi
MSI Development Tools
vs_minshellmsires
vs_enterprisemsi
Windows Mobile Extension SDK Contracts
Windows SDK Redistributables
Microsoft Visual C++ 2005 Redistributable
WinAppDeploy
vs_communitymsi
Python 3.7.0 Test Suite (32-bit)
MTG Arena
Path of Building version 1.4.123
Microsoft NetStandard SDK
Adobe Photoshop CS6
Windows App Certification Kit x64
WinRT Intellisense PPI - Other Languages
Windows SDK for Windows Store Apps Headers
Universal CRT Extension SDK
Windows Phone SDK 8.0 Assemblies for Visual Studio 2017
WinRT Intellisense IoT - en-us
Hextech Repair Tool
Microsoft Portable Library Multi-Targeting Pack
Windows SDK Desktop Tools x64
WinRT Intellisense PPI - en-us
Microsoft Visual C++ 2005 Redistributable
Visual C++ Library CRT Appx Package
vs_cuitextensionmsi
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27033
Python 3.7.0 Tcl/Tk Support (32-bit)
Microsoft .NET Framework 4.6.1 Targeting Pack
WinFlash
Microsoft Office SharePoint Designer 2007
Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1)
Microsoft Office SharePoint Designer MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1)
Microsoft Office Proof (English) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Proof (French) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Proof (Spanish) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Shared Setup Metadata MUI (English) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Professional Plus 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
vs_clickoncebootstrappermsires
Windows SDK for Windows Store Apps DirectX x86 Remote
Microsoft_VC80_CRT_x86
Windows Desktop Extension SDK Contracts
Windows SDK for Windows Store Managed Apps Libs
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows SDK Desktop Tools arm64
AMD Settings
Visual C++ Library CRT Appx Package
Windows SDK for Windows Store Apps Metadata
Stopping Plex
vs_filehandler_amd64
Easy Subtitles Synchronizer
icecap_collection_neutral
vs_FileTracker_Singleton
Windows Simulator - ENU
Microsoft .NET Native SDK
vs_clickoncebootstrappermsi
TP-Link PLC Utility
Windows Team Extension SDK
Microsoft TestPlatform SDK Local Feed
Python 3.7.0 Documentation (32-bit)
Windows IoT Extension SDK Contracts
IntelliTraceProfilerProxy
Windows SDK Desktop Libs x64
WinRT Intellisense UAP - en-us
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
vs_codecoveragemsi
Windows Mobile Extension SDK
Python 3.7.0 Development Libraries (32-bit)
Entity Framework 6.2.0 Tools  for Visual Studio 2017
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu
Windows SDK for Windows Store Apps Tools
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Windows SDK Desktop Headers arm
PDF Settings CS6
vs_devenvmsi
vs_professionalmsi
Windows SDK Modern Versioned Developer Tools
Black Desert Online
Visual C++ Library CRT Desktop Appx Package
vs_BlendMsi
Launcher Prerequisites (x64)
Windows SDK Desktop Headers x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows SDK Facade Windows WinMD Versioned
Universal CRT Headers Libraries and Sources
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033
Visual C++ Library CRT ARM64 Appx Package
Universal General MIDI DLS Extension SDK
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for  (KB2504637)
Visual C++ Library CRT ARM64 Appx Package
ClickOnce Bootstrapper Package for Microsoft .NET Framework
Universal CRT Tools x86
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27033
Windows SDK Desktop Libs x86
Windows 10 Update Assistant
Python Launcher
Apex Legends
Windows SDK for Windows Store Apps Libs
HL-2240
Asmedia USB Host Controller Driver
TegraRcmGUI
WinRT Intellisense Desktop - Other Languages
WinRT Intellisense IoT - Other Languages
Windows SDK ARM Desktop Tools
Windows Desktop Extension SDK
Windows SDK
Visual C++ Library CRT Desktop Appx Package
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
ABBYY FineReader 11 Corporate Edition
Windows Team Extension SDK Contracts
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
WinRT Intellisense Mobile - en-us
Windows SDK Desktop Tools x86
Windows SDK DirectX x86 Remote
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Brother MFL-Pro Suite HL-L2380DW series
Windows Simulator
Windows SDK Modern Non-Versioned Developer Tools
Python 3.7.0 Utility Scripts (32-bit)
Epic Games Launcher
OldSchool RuneScape Launcher 1.2.7
7-Zip 18.01 (x64)
AMD Software
AutoHotkey 1.1.28.02
GIMP 2.10.12
Batch Image Manipulation Plugin for GIMP
HexChat
Logitech Gaming Software 9.02
Notepad++ (64-bit x64)
Prio
Process Hacker 2.39 (r124)
SnapBack Apps
Dota Underlords
Shadowverse
Dota 2
Counter-Strike: Global Offensive
VLC media player
Microsoft SQL Server 2012 Native Client
Microsoft ASP.NET Core 2.1.12 Shared Framework (x64)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Pulover's Macro Creator version 5.0.5
Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration (x64)
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27033
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows App Certification Kit Native Components
Universal CRT Tools x64
Free Download Manager
AMD Settings
DiagnosticsHub_CollectionService
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
VS JIT Debugger
UpdateAssistant
IntelliTraceProfilerProxy
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27033
Epic Games Launcher Prerequisites (x64)
Microsoft Visual Studio Installer
Java(TM) SE Development Kit 10.0.2 (64-bit)
AMD Problem Report Wizard
Oracle VM VirtualBox 6.0.4
VS Script Debugging Common
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft SQL Server 2016 LocalDB
Windows SDK DirectX x64 Remote
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Image Composite Editor
Microsoft System CLR Types for SQL Server vNext CTP1.6
AMD DVR64
Photolemur 3
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Application Verifier x64 External Package
Crimson Desert Online 2.0.0.0
NVIDIA Ansel
NVIDIA Control Panel 436.02
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
vs_Graphics_Singletonx64
VEGAS Pro 14.0 (64-bit)
MSVCRT Redists
Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration Language Pack (x64) - ENU
Microsoft .NET Core Host - 2.1.12 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
SAMSUNG USB Driver for Mobile Phones
Microsoft .NET Core SDK 2.1.508 (x64)
SharpKeys
icecap_collection_x64
Branding64
Microsoft Visual C++ 2017 X64 Debug Runtime - 14.16.27033
Microsoft .NET Core Host FX Resolver - 2.1.12 (x64)
Microsoft .NET Core Runtime - 2.1.12 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe        00001D88
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe        0000287C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe        00002FF8
C:\Program Files\WindowsApps\Microsoft.GamingApp_1909.1001.12.0_x64__8wekyb3d8bbwe\app\Xbox.exe        00001DA4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe        00001F84
C:\WINDOWS\Explorer.EXE        00000870
C:\WINDOWS\system32\DllHost.exe        00002478
C:\WINDOWS\system32\SettingSyncHost.exe        00002534
C:\WINDOWS\system32\cmd.exe        00002CBC
C:\WINDOWS\system32\conhost.exe        00002558
C:\WINDOWS\system32\sihost.exe        000018FC
C:\WINDOWS\system32\svchost.exe        00002204
C:\WINDOWS\system32\taskhostw.exe        000019A0
C:\Windows\System32\RuntimeBroker.exe        00002038
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        00001E3C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe        0000192C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        000024FC
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe        00002D68
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        00002640

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I am now within the System Requirements listed here and still have issues. So I have tested this game across 3 configurations on 2 different systems with different versions of windows and a clean install of FFXIV yet still have issues. I am hoping for a solution by the end of my month's subscription or I can not continue paying for a game I can not play.

Just so summarize my issue: I do not crash in any <4.X content including all of Stormblood/4.0. I do not crash in normal gameplay nor do I crash in unvoiced cutscenes and some voiced cutscenes. I only crash in cutscenes where I notice there are voice lines missing that don't play. I have troubleshooted thoroughly as far as to buying a new GPU to meet the requirements and have monitored my system's condition during the crashes. The errors don't actually seem critical since the cutscenes continue to play sometimes in the background but I can't continue them or bring the game back into focus because of an error message that force-closes the game. I have tested across multiple systems, hardware types (Intel&AMD CPUs and NVIDIA&AMD GPUs), and have used windows 10 versions ranging from 2018 to the most current version.

An update: I was able to go through all 4.4 cutscenes without crashing or missing voice lines. 4.1-4.3 cutscenes are still crashing or have missing voicelines when I replay them at an Inn but I can now probably work my way through the rest of 4.X content without crashes and go towards Shadowbringers. Seems like the issue is not related to my system.

Good afternoon and thank you for the reply.

If you have not done so already, could you try uninstalling the game and reinstalling it on the C drive?


Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Quote:

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Originally Posted by Dynratygus

Good afternoon and thank you for the reply.

If you have not done so already, could you try uninstalling the game and reinstalling it on the C drive?


Thank you for posting in the Final Fantasy XIV Technical Support Forums.

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Yes, I already tried that. My second computer was already on the C drive and I reinstalled on there as well. I have gone through most of 5.0 cutscenes and have not had a single crash. I still can not play 4.1-4.3 cutscenes without crashing though. That includes raids and dungeon intros from those patches.