Game Pauses....lagging like issues

I recently moved, before I moved my computer and my son's computer worked fine....no issues with FF14.
However, after the move, I have major 'pausing" issues, where the game just pauses for brief moments here and there. It reminds me of latency where you are dropping packets or have major high ping.
Both my son and I are connected to the same router and he is having no issues only me. The game says I'm connected as "Excellent" I've ran multiple computer tests and network (ping, packet) tests and everything is coming up fine. I've updated video card drivers.

I don't know what else to even do. Like I said, everything worked fine before the move. I'm using the exact same equipment as before, except I'm connected to a different ISP.

Just looking for other ideas as I'm stumped.

Is it like everyone just stops moving for a second or like the FPS actually drops to 0 for a second? The former would be caused by latency issues, whereas the latter would likely be caused by hardware problems.

I would say everyone just stops moving for second, which I would agree seems like a latency issue. I just don't understand why I'm having these issues, when I didn't previously and my son isn't having these issues even though we are on the same ISP and router.

Been happening to me now for last 3 days. You just freeze then fast forwards everyone. I think might be from surge of wanders from world visit that's causing it. Know it takes me now 5 to 10 minutes to login the my character for long queue waits.

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Eeshen, are you connected to the router directly or are you using wifi? Where in game do you experience lag? Do you experience it in one specific area or is the issue random?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have the same problem as Eeshen, I recently moved to a new location and used different wifi but still use the same computer. It pauses and moved again and again. I am convinced that the problem is not on my end as I run heavier online games just fine and updated drivers, ran anti-virus and even re-download the entire game all over again. I am connected to wifi. I experience lag everywhere be it at town where players move around then stops then after a couple of second they are already far away and it just worse on dungeons I keep dying, being a healer like this means death to our party/raid. I've been experiencing this for two weeks now but there are some nights its okay but most nights its lagging.

I have not moved to a new location, but have been experiencing the same issue. It's normally in dungeons. I am on fiber net and I get straight 60 fps any other time, connected straight to my router and no hardware issues. You aren't alone.

I haven’t moved or changed anything, just began happening 2 weeks ago! I’m on a wired connection (ps4), have had my ISP out here 4 times and can confirm lag is happening when network connection is ok :mad:

Lag/disconnects are completely random but do seem worse in instances (trials, dungeons, etc). Had to leave my static since my issues are causing wipes.

Having the same issue this week
Have not moved to a new location
Appears to be worse in instances/trials
Connected directly to router through ethernet
Internet appears to be working fine, just lagging/dropping connection on ffxiv

Same problem here, EU Light data centre.
Tried pathping in CMD and PingPlotter, both of them get massive spikes once it reaches the data centre.

https://i.imgur.com/w750zWB.png

:(

Same here I see other players just stopping then about a second later they all start running again. I don't think it's a coincidence that they all stop at the same time

Will tech support reply to us here or do I need to start a new thread?

Getting massive lag spikes again today, it always starts around 4:30-5:00pm GMT. I guess there are so many people logging on after work and the data centre just can't handle it.

Data centre hops going up to 1000ms lol.
https://i.imgur.com/XMcZR4j.png

Doesnt have to be the data center. It could be that the path between the data center and the next hop is overloaded. Need more data to verify.

On shiva myself and while i occasionally get lagspikes its not consistent. Usually a restart of ff or pc improves situation even.

Quote:

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Originally Posted by eSiennaSkye

Getting massive lag spikes again today, it always starts around 4:30-5:00pm GMT. I guess there are so many people logging on after work and the data centre just can't handle it.

Data centre hops going up to 1000ms lol.
https://i.imgur.com/XMcZR4j.png

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If 17 is data center, the fault lies between hops 15 and 16, so there is basicly nothing se do about that since that is before the packets even reach data center.
Oh, 15 and 16 are both in dusseldorf, germany where ghe data center is located. Could be on site or at the isp.

Can we please get an update why is this happening? I am still experiencing it, be it at peak hours or not. Can't do and dodge mechanics on time because of this. What is going on?

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response to your concern. The lag being experienced is most likely caused by routing issue between the device and the server. Please try the following trouble shooting:

-Disable background applications/Clean boot
-Make exceptions for anti-virus/firewall
-Update Internet Explorer:
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

In addition to the steps above, we also recommend talking to your internet service provider.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Quote:

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Originally Posted by Dynratygus

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response to your concern. The lag being experienced is most likely caused by routing issue between the device and the server. Please try the following trouble shooting:

-Disable background applications/Clean boot
-Make exceptions for anti-virus/firewall
-Update Internet Explorer:
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

In addition to the steps above, we also recommend talking to your internet service provider.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

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I'm sorry to say but none of these suggestions help me in fixing the problem.

I have the same problem. Have not moved or changed anything on my computer, but lagging so much that I cannot play. Checked for viruses and malware - no such thing. I have a wired connection to Comcast. Other applications are OK.

Quote:

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Originally Posted by Dynratygus

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response to your concern. The lag being experienced is most likely caused by routing issue between the device and the server. Please try the following trouble shooting:

-Disable background applications/Clean boot
-Make exceptions for anti-virus/firewall
-Update Internet Explorer:
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

In addition to the steps above, we also recommend talking to your internet service provider.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

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Have had my ISP out here 5 times in 3 weeks, they can’t find an issue with my connection. Also, I’m on a wired ps4 so above suggestions don’t help.

Quote:

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Originally Posted by ECelah

Have had my ISP out here 5 times in 3 weeks, they can’t find an issue with my connection. Also, I’m on a wired ps4 so above suggestions don’t help.

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Thank you for the reply. The issue may not stem from your immediate location. It's likely you are running into an issue along your way to the server. This wouldn't affect your connection to other website/services but it might for Final Fantasy XIV.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.