Expansion Activation Code Prompted

When I tried to log in today (as usual), it suddenly prompted me to enter expansion activation code. But when I entered, it said I have already redeemed the code. So I ignored, and kept going into the game. But now it won't let me level up.

May I please get some technical help? Thanks!

https://i.imgur.com/FSZvbyg.png

PROBLEM RESOLVED

So this was my problem:
https://i.imgur.com/JApP24X.png

I had to dig back into my emails, to retrieve that old email that sent me the Shadowbringer Pre-Order activation code.
I clicked that red button that says "CLICK HERE TO GET ACCESS TO YOUR PRODUCTS".
It brought me to the page which I got my Pre-Order activation code. But now a new button appeared that for me to retrieve the REAL Shadowbringer activation code.

After that, I logged into Mog Station, pressed "YOUR ACCOUNT", and then just entered the code in there.

Problem fully resolved!

Hello,
I have the same probleme as you.
But when i click on the red box where i had my shadowbringer early Access key, i have the following awnser :

Sorry, your order has not been validated.
If you have problems with your order, please contact us at storesupport-eu@square-enix.com

But i am lvl 80 and played shadowbringer...until yesterday.
When i go to the square enix store and go to my purchase history, there is nothing.
Anyone know what i can do?
I dont know whats going on with my account

Same problem here played until yesterday with my pre order Key.
In my Purchase is no order to see.

Just got hit with the same nonsense and I purchased the key from the Mog station site.

Yep, just got the same issue.

same and when i try to put my code it says already registered i dont remamber my Square enix store i am fucked the sales team are fucking retarded, tried to recover password i dont get emails wtf

Just to be clear. You all applied the Shadowbringer's release day codes, and not just the early access codes. You needed both.

Are you dumb u know they send u like 90000000 fucking codes how am i supposed to fucking know all of this BULL SHIT IT SHOULD BE PUT THE ACCESS CODE = EARLY ACCESS + EXPANSIONS JESUS CHRIST

The pre-order code you originally entered is only Early Access, which was active until July 5. That's an entirely separate code from your full-release registration code which had to be entered in the expansion registration screen.

Quote:

---

Originally Posted by lyatchu

Hello,
I have the same probleme as you.
But when i click on the red box where i had my shadowbringer early Access key, i have the following awnser :

Sorry, your order has not been validated.
If you have problems with your order, please contact us at storesupport-eu@square-enix.com

But i am lvl 80 and played shadowbringer...until yesterday.
When i go to the square enix store and go to my purchase history, there is nothing.
Anyone know what i can do?
I dont know whats going on with my account

---

That sounds to me like maybe there was an issue with your payment method and your order was never completed. They started processing payments in early June and you would have gotten a confirmation email that your order was complete.

The reason you were able to play until now is because the Early Acccess code is separate from the full registration code. You got EA just for preordering but now it's expired.

Quote:

---

Originally Posted by Jaggerjack

Are you dumb u know they send u like 90000000 fucking codes how am i supposed to fucking know all of this BULL SHIT IT SHOULD BE PUT THE ACCESS CODE = EARLY ACCESS + EXPANSIONS JESUS CHRIST

---

I mean....there were 2 codes. 1 for pre-order bonuses (including Early Access) and 1 for your registration.

Thanks, Caimie. That worked for me, as well. Fortunately, I'm a suspicious sort and save all my emails. :)

i tried to recover my account 20 times now

I was able to go to my orders in the SE store, where I bought the expansion, and unlock the code.

I am very baffled by the way SE handles these codes. First, when I got my pre order early access code, I got ONE code, that I had to go to a site and enter to get a SECOND code to get early access, and now there's a THIRD code I need despite it already verifying early access meaning it already verified a purchase of the expansion? This seems just overly convoluted.

I hope they streamline this for 6.0.

Quote:

---

Originally Posted by Jaggerjack

Are you dumb u know they send u like 90000000 fucking codes how am i supposed to fucking know all of this BULL SHIT IT SHOULD BE PUT THE ACCESS CODE = EARLY ACCESS + EXPANSIONS JESUS CHRIST

---

They sent you two. One for early access. One for release day. The latter needs to be applied in the expansion registration page of the mog station. Check your order page on the SE store if you are using the PC client.

But maybe you need to step away from the computer for a little bit and go outside.

And why exactly are you trying to recover your account, did you lose your password or something?

Quote:

---

Originally Posted by Darkstride

That sounds to me like maybe there was an issue with your payment method and your order was never completed. They started processing payments in early June and you would have gotten a confirmation email that your order was complete.

The reason you were able to play until now is because the Early Acccess code is separate from the full registration code. You got EA just for preordering but now it's expired.

---

The payment worked since they took 34.99 from my bank account. I bough a subscription, and a msq/level70 skip with the same card and had no probleme.
I know i need the release code from square enix store but in my account, the shopping history is empty...

Quote:

---

Originally Posted by lyatchu

The payment worked since they took 34.99 from my bank account. I bough a subscription, and a msq/level70 skip with the same card and had no probleme.
I know i need the release code from square enix store but in my account, the shopping history is empty...

---

Generally when they say there was a problem "validating" your purchase, it's because they couldn't get payment for it. Are you sure the charge wasn't just pending and then failed?
I would verify that it cleared.

Otherwise, you should have received an email confirmation that your order is complete and there is a button you can click to access your order.

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear that you are having issues with FINAL FANTASY XIV: Shadowbringers. Early access for the game has ended on the 5th of July at 11:59pm, This means that if you only had the early access license registered to your account you would now need to now register your full game code to be able to continue playing the expansion.

Please note that if you are playing on the PC or Mac and your code starts with RT4E, RF4A or RK4E then that is just the early access code and you cannot redeem that again, if you do not yet have your full game code then please read through the information below for more details :


• PC/MacPlayStation 4 Physical Purchase

The game would be shipped to you by the retailer and the code for the expansion would be in the game box

• Steam

You can right click the game in your Steam library and select "View CD Key" to see your full game code, please note you may see multiple codes for Shadowbringers but one will be your early access code and the other will be your full game code.

• PC/Mac Digital Purchase

The code would be emailed to you by the retailer you purchased the game from, if it was from the SQUARE ENIX Online store the code will also be visible in your order history.

• PlayStation 4 Digital Purchase

You would simply need to log into the game via the launcher and you will be prompted to register the expansion to your account.

If you pre-ordered the game on the SQUARE ENIX Store then they ship/email the codes with the intent they arrive on the day of release(the 2nd of July) if your order was for a digital version of the game on the SQUARE ENIX Store please refer to the order confirmation email you were sent when you purchased the game and click the "Click here to get access to your products" link which will take you to see your activation key.

If your question was about a physical order that has not arrived yet then for more information you would have to visit the SQUARE ENIX Store support using the link below :

https://support.store.eu.square-enix.com/hc/en-gb

You will find detailed FAQ pages on how to view your order/code and if those FAQ pages do not help you will have the option of selecting "Contact US" from the bottom of the page to get in touch with the SQUARE ENIX Store support.

We hope this information helps and if you have any other questions please do not hesitate to contact us again.


Kind regards,

The Square Enix Support Centre team

Thank you for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

Your registration Code is can be found by logging into the Square Enix store.
Look for an email like this.

Dear Customer,

Thank you for shopping at the Square Enix Store.

We are pleased to inform you that your FINAL FANTASY XIV: Shadowbringers registration code has been added to your account!

Log into your Square Enix Store account and visit "Your Orders." Locate your Shadowbringers order and click on “UNLOCK THE ACTIVATION KEY” to obtain your registration code to redeem on the Mog Station. Instructions on redeeming can be found here.

We apologize for the delay and hope you enjoy your adventures in the First!

Thank you,
- Square Enix Store team