Expansion Activation Code Prompted

[Caimie_Tsukino]

When I tried to log in today (as usual), it suddenly prompted me to enter expansion activation code. But when I entered, it said I have already redeemed the code. So I ignored, and kept going into the game. But now it won't let me level up.

May I please get some technical help? Thanks!

[Caimie_Tsukino]

PROBLEM RESOLVED

So this was my problem:


I had to dig back into my emails, to retrieve that old email that sent me the Shadowbringer Pre-Order activation code.
I clicked that red button that says "CLICK HERE TO GET ACCESS TO YOUR PRODUCTS".
It brought me to the page which I got my Pre-Order activation code. But now a new button appeared that for me to retrieve the REAL Shadowbringer activation code.

After that, I logged into Mog Station, pressed "YOUR ACCOUNT", and then just entered the code in there.

Problem fully resolved!

[lyatchu]

Hello,
I have the same probleme as you.
But when i click on the red box where i had my shadowbringer early Access key, i have the following awnser :

Sorry, your order has not been validated.
If you have problems with your order, please contact us at storesupport-eu@square-enix.com

But i am lvl 80 and played shadowbringer...until yesterday.
When i go to the square enix store and go to my purchase history, there is nothing.
Anyone know what i can do?
I dont know whats going on with my account

[Azjera]

Same problem here played until yesterday with my pre order Key.
In my Purchase is no order to see.

[Anienai]

Just got hit with the same nonsense and I purchased the key from the Mog station site.

[Thunderbelly]

Yep, just got the same issue.

[Jaggerjack]

same and when i try to put my code it says already registered i dont remamber my Square enix store i am fucked the sales team are fucking retarded, tried to recover password i dont get emails wtf

[Averax]

Just to be clear. You all applied the Shadowbringer's release day codes, and not just the early access codes. You needed both.

[Jaggerjack]

Are you dumb u know they send u like 90000000 fucking codes how am i supposed to fucking know all of this BULL SHIT IT SHOULD BE PUT THE ACCESS CODE = EARLY ACCESS + EXPANSIONS JESUS CHRIST

[Darkstride]

The pre-order code you originally entered is only Early Access, which was active until July 5. That's an entirely separate code from your full-release registration code which had to be entered in the expansion registration screen.