Stop Making Me Change My Password

This has been happening for about a month now, every single day I have to change my password and it is getting ridiculous. I know what its from too, it is from logging in to either Mog station or the SE official website. It is absolutely ridiculous that logging in to YOUR OWN WEBSITE is seen as some kind of security breach. A lot of the days I haven't logged in to the website, it has left me alone or took a day or two to boot me off the game and force me to change my password.

I am sick of changing my password every single day. Please fix your garbage system.

The system cant be garbage if you're the only one having this issue. Are you sure you dont have a one-time password set up? If you do you should remove it because that's probably what's causing you to have to reset your password before you dont have the means to generate a one time key. If that's not it then you should contact support. Noone is going to see thos here.

He is not the only person with that issue:

http://forum.square-enix.com/ffxiv/t...r-9005-or-9006
http://forum.square-enix.com/ffxiv/t...cious-activity

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Originally Posted by xXAzurePrimeXx

The system cant be garbage if you're the only one having this issue. Are you sure you dont have a one-time password set up? If you do you should remove it because that's probably what's causing you to have to reset your password before you dont have the means to generate a one time key. If that's not it then you should contact support. Noone is going to see thos here.

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This is definitely not an issue that is exclusive to the OP. It has been mentioned numerous times on here.

Ever since I pre-ordered the Shiva statue roughly 1~1 1/2 years ago, I’ve had to change my password every time I access the SE Store (only the SE Store—Mogstation, Account Management, and the Lodestone/Official Forum do not have this issue no matter where I log into them from). Even when its from the same device on the same network, I have to reset my password—I logged into the store earlier to check for my expansion preorder code on my desktop that I log into the game with every day, and immediately was told my account was “locked” due to “suspicious activity”. ??? How is me logging into my Store account on the same PC I use to play this game every day suspicious? Meanwhile, I took my laptop to my college campus a few times and logged into the game from there and was never hit with a “suspicious activity” message despite being on a completely different network and logging in with a different IP as a result.

This was never something I had to do prior to pre-ordering that statue, and I had ordered a lot of FFXIV merchandise from the store before then dating back to 2015 (artbooks, OSTs, the lorebook, plushies).

And while I do not have a OTP set up, I have friends that do that have recently started getting these suspicious activity warnings as well when they would log into the store. It seems to be exclusively related to the SE Store and no other service tied to FFXIV.

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Originally Posted by worldofneil

Short answer is just add a one time password to your account (it's free for the software version).

It makes your account considerably more secure, you'll never again get these alerts/have to change your password... and you get a free teleport location in game.

Win/win/win.

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I have friends that have a OTP set up and they still get the suspicious activity messages. So doesn't really seem like a win/win/win at all if it doesn't prevent this annoyance.

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Originally Posted by HyoMinPark

This is definitely not an issue that is exclusive to the OP. It has been mentioned numerous times on here.

Ever since I pre-ordered the Shiva statue roughly 1~1 1/2 years ago, I’ve had to change my password every time I access the SE Store (only the SE Store—Mogstation, Account Management, and the Lodestone/Official Forum do not have this issue no matter where I log into them from). Even when its from the same device on the same network, I have to reset my password—I logged into the store earlier to check for my expansion preorder code on my desktop that I log into the game with every day, and immediately was told my account was “locked” due to “suspicious activity”. ??? How is me logging into my Store account on the same PC I use to play this game every day suspicious? Meanwhile, I took my laptop to my college campus a few times and logged into the game from there and was never hit with a “suspicious activity” message despite being on a completely different network and logging in with a different IP as a result.

This was never something I had to do prior to pre-ordering that statue, and I had ordered a lot of FFXIV merchandise from the store before then dating back to 2015 (artbooks, OSTs, the lorebook, plushies).

And while I do not have a OTP set up, I have friends that do that have recently started getting these suspicious activity warnings as well when they would log into the store. It seems to be exclusively related to the SE Store and no other service tied to FFXIV.

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This is my first time ever seeing this issue in the forums, so if this is something more common then my mistake. However, he would get more help if he contacted square enix support, because there isnt much anyone can do about it here.

When I pre ordered the expansion from the se store I too had to change my password due to suspicious activity. Like... do they want us to buy stuff from them or no? So annoying. Luckily that’s the only thing that seems to trigger that problem for me, so I plan to just never log in to the se store again unless absolutely necessary. I’m very glad the email confirmation for the pre order has a direct link to a page that will display my code with no login required and thus no resetting of password necessary.

Short answer is just add a one time password to your account (it's free for the software version).

It makes your account considerably more secure, you'll never again get these alerts/have to change your password... and you get a free teleport location in game.

Win/win/win.

I had this. Twice this week since EA I've had to change my password. Finally did the one time password thing, so hopefully this crap with "suspicious login activity" ends...

Its great to see that I am not the only one. I visited the SE store to check if the code is useable and then went into the game. A bit later I was thrown out and told that my account was locked..a bit shocked because I feared that maybe I got some Virus on my PC and that it will take to unlock it. Changed the password and it was fine again..but now I just dont feel like opening that website again..

It happens every once in awhile for me. I just laugh at how touchy their sites are. Why can't they just do a lock out for a short time when we put in the password wrong too many times?

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Originally Posted by xXAzurePrimeXx

The system cant be garbage if you're the only one having this issue. Are you sure you dont have a one-time password set up? If you do you should remove it because that's probably what's causing you to have to reset your password before you dont have the means to generate a one time key. If that's not it then you should contact support. Noone is going to see thos here.

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He isn't the only one. I don't have experience with the issue with the mogstation but i've had to change my password countless times because i was locked out of my account after ordering stuff from the SE store, specifically when i pre-ordered shadowbringers. It's why i try to avoid using that abomination of a website at all costs.

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Originally Posted by Selova

He isn't the only one. I don't have experience with the issue with the mogstation but i've had to change my password countless times because i was locked out of my account after ordering stuff from the SE store, specifically when i pre-ordered shadowbringers. It's why i try to avoid using that abomination of a website at all costs.

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Use the one time password. It fixes all these and gives your account security. And a free teleport.

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Originally Posted by Valkyrie_Lenneth

Use the one time password. It fixes all these and gives your account security. And a free teleport.

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I already did. Got the OTP after i experienced this issue. I was just relaying my experience.

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Originally Posted by Valkyrie_Lenneth

Use the one time password. It fixes all these and gives your account security. And a free teleport.

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I have friends with the OTP. They still got hit with an email after accessing the store to check on the status of their expansion. So it doesn't seem like it entirely prevents it from being overly touchy.

I've never had one set up, and I never had an issue until I bought the Shiva statue.

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Originally Posted by HyoMinPark

I have friends with the OTP. They still got hit with an email after accessing the store to check on the status of their expansion. So it doesn't seem like it entirely prevents it from being overly touchy.

I've never had one set up, and I never had an issue until I bought the Shiva statue.

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Dunno then, I've ordered every expansion, statue, and OST off the SE store since launch, with a OTP, and I've never had to reset my password. When you say an email to check on teh status of their expansion, what do you mean? Order verification? That's something different.

I think it may have to do with how long you leave your account on for the Mog Station or SE store while you are online in the game. I had to change my password twice in my 5 months of gaming due to having my account online on 2 different things at once.

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Originally Posted by Doru_Nintendan

I think it may have to do with how long you leave your account on for the Mog Station or SE store while you are online in the game. I had to change my password twice in my 5 months of gaming due to having my account online on 2 different things at once.

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And mind you, i was using both my ps4 for the game and my phone for the store, so i was in control of my account at all times.

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Originally Posted by Valkyrie_Lenneth

Dunno then, I've ordered every expansion, statue, and OST off the SE store since launch, with a OTP, and I've never had to reset my password. When you say an email to check on teh status of their expansion, what do you mean? Order verification? That's something different.

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No, they logged into the site to get their preorder code and expac code. They did not go through the email to unlock the keys (I did the latter because I don't want to change my password again).

I had ordered artbooks and OSTs and the digital downloads of HW and SB from the store before the Shiva statue. But ever since I bought that, it's apparently suspicious to give SE my money. Doesn't happen with any other service related to FFXIV - just the NA Store.

I used to have this, i installed the one time password app on my phone, never had the problem since, password in open app enter code and done. Never had a suspicous activity lock or password change needed since i got it.

The app is free, even if someone gets your password they cannot log in since the code can only be sent to your app/physical security key and a free teleport location.

Not bad for free.

I don't get why someone should get their SE-Account locked when you go to the SE-Store. That are two different services where you have different account names and passwords. So can someone explain me how you get locked on one services when the two aren't connected with each other?

If you don’t have 2 Factor Auth set up already, do it. Your account is NEVER safe with just a password.

I get these alerts all the time. It is from logging into the store at work, which is 30mils away from my home, and then logging into the store or mog station at home. I just bounce between 2 passwords.

I dont think the $15 token is worth it enough to stop these alerts. I will only if it gets triggered from not my actions.

As for the software app, that thing deactivates every day because I have Google Fi and the developers required detecting your cell phone provider. So, removing the auth app and then adding it has caused me to be locked out because you cannot remove the mfa more than once in a 24hour period. So, I stop using it.

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Originally Posted by ACE135

I don't get why someone should get their SE-Account locked when you go to the SE-Store. That are two different services where you have different account names and passwords. So can someone explain me how you get locked on one services when the two aren't connected with each other?

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In the case of my account, it is linked with my SE Store account. They share the same username and password, and this has been the case since I bought this game in 2015. Perhaps it's because I play on PC with the non-Steam client, but they have always been linked to one another.

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Originally Posted by HyoMinPark

In the case of my account, it is linked with my SE Store account. They share the same username and password, and this has been the case since I bought this game in 2015. Perhaps it's because I play on PC with the non-Steam client, but they have always been linked to one another.

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Okay, I was wrong. I just tried to log in to the store with my SE-account data and it worked. I thought all the time they are seperate.

If you don't want to change your password everyday, just get the One-Time Password.

Doesn't matter even if you don't have a smartphone, as you can use an emulator.

There is literally no valid reason not to get the free OTP. And if you don't want the software one, the physical is only ~$10

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Originally Posted by Aladire

I get these alerts all the time. It is from logging into the store at work, which is 30mils away from my home, and then logging into the store or mog station at home. I just bounce between 2 passwords.

I dont think the $15 token is worth it enough to stop these alerts. I will only if it gets triggered from not my actions.

As for the software app, that thing deactivates every day because I have Google Fi and the developers required detecting your cell phone provider. So, removing the auth app and then adding it has caused me to be locked out because you cannot remove the mfa more than once in a 24hour period. So, I stop using it.

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Then use an emulator on your PC/laptop.

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Originally Posted by Kaedan

If you don't want to change your password everyday, just get the One-Time Password.

Doesn't matter even if you don't have a smartphone, as you can use an emulator.

There is literally no valid reason not to get the free OTP. And if you don't want the software one, the physical is only ~$10

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Or maybe they should make the site work right instead of us having to buy something for real money for it to be more save...and not everyone uses easy passwords that are not save. And people already posted in this very thread that they still got the message even with the OTP, so its not the best solution.

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Originally Posted by Kaedan

Then use an emulator on your PC/laptop.

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Sure... Then I will block myself from being able to log into the mog station or the SE store or the forum when I am not home. Oh, and forget ever using my PS4 if I were to choose to.

Are you guys deleting your cookies somehow? Cookie blocker, cookie eraser, A/V software deleting them etc? They probably keep your computer's login information there and when it gets deleted it assumes you're trying to login from a separate computer every single time. It's common practice albeit a crappy one, but it's probably why you keep getting asked to reset your password.