Stop Making Me Change My Password

[Neon231]

This has been happening for about a month now, every single day I have to change my password and it is getting ridiculous. I know what its from too, it is from logging in to either Mog station or the SE official website. It is absolutely ridiculous that logging in to YOUR OWN WEBSITE is seen as some kind of security breach. A lot of the days I haven't logged in to the website, it has left me alone or took a day or two to boot me off the game and force me to change my password.

I am sick of changing my password every single day. Please fix your garbage system.

[xXAzurePrimeXx]

The system cant be garbage if you're the only one having this issue. Are you sure you dont have a one-time password set up? If you do you should remove it because that's probably what's causing you to have to reset your password before you dont have the means to generate a one time key. If that's not it then you should contact support. Noone is going to see thos here.

[HyoMinPark]

The system cant be garbage if you're the only one having this issue. Are you sure you dont have a one-time password set up? If you do you should remove it because that's probably what's causing you to have to reset your password before you dont have the means to generate a one time key. If that's not it then you should contact support. Noone is going to see thos here.

This is definitely not an issue that is exclusive to the OP. It has been mentioned numerous times on here.

Ever since I pre-ordered the Shiva statue roughly 1~1 1/2 years ago, I’ve had to change my password every time I access the SE Store (only the SE Store—Mogstation, Account Management, and the Lodestone/Official Forum do not have this issue no matter where I log into them from). Even when its from the same device on the same network, I have to reset my password—I logged into the store earlier to check for my expansion preorder code on my desktop that I log into the game with every day, and immediately was told my account was “locked” due to “suspicious activity”. ??? How is me logging into my Store account on the same PC I use to play this game every day suspicious? Meanwhile, I took my laptop to my college campus a few times and logged into the game from there and was never hit with a “suspicious activity” message despite being on a completely different network and logging in with a different IP as a result.

This was never something I had to do prior to pre-ordering that statue, and I had ordered a lot of FFXIV merchandise from the store before then dating back to 2015 (artbooks, OSTs, the lorebook, plushies).

And while I do not have a OTP set up, I have friends that do that have recently started getting these suspicious activity warnings as well when they would log into the store. It seems to be exclusively related to the SE Store and no other service tied to FFXIV.

Short answer is just add a one time password to your account (it's free for the software version).

It makes your account considerably more secure, you'll never again get these alerts/have to change your password... and you get a free teleport location in game.

Win/win/win.

I have friends that have a OTP set up and they still get the suspicious activity messages. So doesn't really seem like a win/win/win at all if it doesn't prevent this annoyance.

[Merryl]

It happens every once in awhile for me. I just laugh at how touchy their sites are. Why can't they just do a lock out for a short time when we put in the password wrong too many times?

[Selova]

The system cant be garbage if you're the only one having this issue. Are you sure you dont have a one-time password set up? If you do you should remove it because that's probably what's causing you to have to reset your password before you dont have the means to generate a one time key. If that's not it then you should contact support. Noone is going to see thos here.

He isn't the only one. I don't have experience with the issue with the mogstation but i've had to change my password countless times because i was locked out of my account after ordering stuff from the SE store, specifically when i pre-ordered shadowbringers. It's why i try to avoid using that abomination of a website at all costs.

[Valkyrie_Lenneth]

He isn't the only one. I don't have experience with the issue with the mogstation but i've had to change my password countless times because i was locked out of my account after ordering stuff from the SE store, specifically when i pre-ordered shadowbringers. It's why i try to avoid using that abomination of a website at all costs.

Use the one time password. It fixes all these and gives your account security. And a free teleport.

[Selova]

Use the one time password. It fixes all these and gives your account security. And a free teleport.

I already did. Got the OTP after i experienced this issue. I was just relaying my experience.

[HyoMinPark]

Use the one time password. It fixes all these and gives your account security. And a free teleport.

I have friends with the OTP. They still got hit with an email after accessing the store to check on the status of their expansion. So it doesn't seem like it entirely prevents it from being overly touchy.

I've never had one set up, and I never had an issue until I bought the Shiva statue.

[Valkyrie_Lenneth]

I have friends with the OTP. They still got hit with an email after accessing the store to check on the status of their expansion. So it doesn't seem like it entirely prevents it from being overly touchy.

I've never had one set up, and I never had an issue until I bought the Shiva statue.

Dunno then, I've ordered every expansion, statue, and OST off the SE store since launch, with a OTP, and I've never had to reset my password. When you say an email to check on teh status of their expansion, what do you mean? Order verification? That's something different.

[ICane]

He is not the only person with that issue:

http://forum.square-enix.com/ffxiv/t...r-9005-or-9006
http://forum.square-enix.com/ffxiv/t...cious-activity