No full version SH-B code received (only early access code received)

Good evening,

This is PC, non-steam account.

from what I have read, the full version codes were automatically sent out come July 2 (for example in japan)- Japan is actually behind my time zone so i would have thought out I would have received my full version code by now.

From my understanding that the full version code must be entered within 7 days to play SH-B etc.

I seem to have not received a second code (obviously entered the early access code) and the instructions received with the normal version is extremely confusing (without a code at least).

Should a full-version code be automatically sent out?

How do i retrieve the code if it is not via automatic email>?

I have the same problem, so I'd like to know also. In a way my problem is more dire since I can't even access the game until I receive the 20-digit code.

PC non-steam account.
Bought physical copy. Have the game registered on SE store but not on Mog Station.
Haven't received instructions on what to do next.

Count another in. When did pre-ordering a game become a penalty?

PS: When and IF you get the actual code, it should be posted on your My Orders page on your SE Store account. There will be a button that says UNLOCK REGISTRATION KEY. Only problem is, when I click it, it says that my key is being processed and will be listed there soon or when the game releases. The help page simply says, 'If you don't have it by tomorrow, then let us know.' Yeah, two weeks wasn't enough time to get my code in order.

Did anyone here get their code yet? Am I the only one without one now?

EDIT: Now the Store Page is indefinitely down.

18 hours into the expansion's full launch and still no code WTF Square Enix?

Ordered through the official store so you would make a little bit more money, and i would have my codes BEFORE LAUNCH.

Last time i'm ever ordering something from the Square Enix store.

I Know, right? I missed the memo where they announced pre-ordering actually started to become a penalty. If I'd have waited till today, I would have had my code, items, everything already. But I'm locked out of Stormblood until I get that Shadowbringers code. Not happening today, as I've wasted most of my time on this today and have to sleep for work. Bad business, SE. Tsk, tsk, tsk.

I have 2 accounts that we pre-ordered PC version (non Steam) through the SE store and we STILL have not received the friggin codes :( C'mon man! this is a WoW move, you're better than this!

Same thing happened to me but I ordered the Digital Collector's Edition and only got charged for the regular edition for early access no collector's extras...…...So pissed. As of right now the square enix store says its still processing so maybe I'll get the items when the official release hits?

Having the same problem too. Today is the official release date and still no code.

When clicking the link in the email it just says "Your key is being processed and it will be available here soon or when the product is released."

Same problem no code ������

No code for me either still says "Your key is being processed and it will be available here soon or when the product is released."

My key is still “being processed” as well. Seems odd that it’s well into release day and the se store still hasn’t coughed up the keys from pre orders. Hopefully they start showing before they cut off access to the game.

I only received a XXXXXX-###-XXXXXX-### type code on my physical box which registers the game to square-enix-games.com but not to the store. I received no further instruction on how to activate the game. As far as that's considered, some people could argue that I've been sold a defective product.

Is there something wrong with the box or am I supposed to activate the game somehow with that code?

Quote:

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Originally Posted by Moontide

I only received a XXXXXX-###-XXXXXX-### type code on my physical box which registers the game to square-enix-games.com but not to the store. I received no further instruction on how to activate the game. As far as that's considered, some people could argue that I've been sold a defective product.

Is there something wrong with the box or am I supposed to activate the game somehow with that code?

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isnt that the normal format of a game key? did you try entering it in mog station?
you can find a link to mog station on the lodestone under help & support.

Quote:

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Originally Posted by Xenn88

isnt that the normal format of a game key? did you try entering it in mog station?
you can find a link to mog station on the lodestone under help & support.

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It's not the same format. Mog station takes XXXX-XXXX-XXXX-XXXX-XXXX 20-digit code. Mine resembles the preorder early access code as far as I know, but it's the wrong format to enter into Mog Station. Worked got square-enix-games.com fine, but I have no idea what good that even does for me right now.

(And for the record, the physical box itself doesn't even mention registering to Mog Station anywhere. I know better myself, but that's ought to confuse some people for sure.)

I bought the digital collectors edition from the Square Enix store and my key is also stuck at "being processed".

Dear people at Square Enix, please resolve this issue before friday comes around.

Hello everyone.

The full registration codes for the expansion should be arriving soon if you purchased them from the Square Enix Online Store. If you have the Early Access code registered, you will have access to the game until Friday, July 5th.

This thread will be moved to General Discussion.

But what about the physical copies though...

Quote:

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Originally Posted by Einmimiria

Hello everyone.

The full registration codes for the expansion should be arriving soon if you purchased them from the Square Enix Online Store. If you have the Early Access code registered, you will have access to the game until Friday, July 5th.

This thread will be moved to General Discussion.

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What is soon? I purchased 2 copies (one for myself and my wife) and we got early access but still no expansion key. What do you mean we have access til friday?

Quote:

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Originally Posted by Diggerdoo

What is soon? I purchased 2 copies (one for myself and my wife) and we got early access but still no expansion key. What do you mean we have access til friday?

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The early access codes we are using are valid until friday.

My key was finally available this morning.

No code here either, EU account, PC. Apparently we get our ShB access taken if we don't register the code before the 5th

They are probably sending codes out in waves.

Don't be surprised if they extend the deadline past July 5th. I think early access carried over for 2 weeks on the last expansion.

I received mine on the night of the 2nd.

Quote:

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Originally Posted by Moontide

I only received a XXXXXX-###-XXXXXX-### type code on my physical box which registers the game to square-enix-games.com but not to the store. I received no further instruction on how to activate the game. As far as that's considered, some people could argue that I've been sold a defective product.

Is there something wrong with the box or am I supposed to activate the game somehow with that code?

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Got the same issue, filed a ticket on thursday, now hoping for an answer on monday.

Seem some (i don't now how many) people who bought physical CE didn' get their code in the game case and are now locked out ShB.

But it would be nice if we could at least get an answer on that issue.