Yet to Receive Account Wide Mount and Minion

Platform: PC

I just created a new character before the new patch started on the 13 of May 2019 on Tonberry. I received 20 account wide items in my mail except the other 2 account wide items which are the Tifa minion and the mount SDS Fenrir.

Now it's 15 May 2019 and I still yet to receive this 2 items after I did what was recommended if such thing happen. I check on another character that I did not play for a long time on the same server and I found the same two items not receive. Was there a problem after the new patch that fail to recognize account wide items?

I bought the two mention items when it first appeared on the mogstation. I just started to play FF IV after a lengthy rest and can't wait for the next expansion and the new race coming to game. I hope Tech Support can help as this will dent my enjoyment in creating the new race and playing the game if the issue persists.

Did you delete the old letters? Because I'd guess your inboc is simply full.

Did you try the 'Request Items' button?

Yes I did them, nothing. I recently just bought The Bomb Dance thinking that it will prompt the two items. I received the Dance but no Tifa Minion and SDS Fenrir in the mail box.

If you deleted the special item letters (it's not enough to just remove the items) then it's just a waiting game I'm afraid. I've created alts before, got their initial 20 letters (and deleted them) then nothing... login next day and 20 more arrive.

Usually using the "Request delivery" button works, but sometimes it just seems to take a while so I wouldn't worry. With the new items just added to the Mogstation (Yuna/Tidus outfits) it may be they are contributing to the slowdown as it's delivering more of those right now (but then it might not). If you haven't had them by the weekend then start panicking :D

I hope that the case.

Having the same problem with the SDS Fenrir mount bought it last night and its been over 10 hours and still no mount in my inbox also did everything that has been suggested.....

account wide items always take long time to get to you. make sure your moogle mail is completely empty. delete old messages after you claim the items. from all sections of the moogle mail box. hit the request reward delivery button.

Quote:

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Originally Posted by DrWho2010

account wide items always take long time to get to you. make sure your moogle mail is completely empty. delete old messages after you claim the items. from all sections of the moogle mail box. hit the request reward delivery button.

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Did all that my mail box is empty this is ridiculous how its taking this long to get an item we paid for....im going on around 11 hours now with no item in sight i also even put in a ticket to the GM and got some copy and paste message back and i even sent TWO more messages about where my item is...

Vonleo, I'm having a similar issue. I purchased the Fatter Cat mount over 17hrs ago, and have yet to receive it.

I'm also waiting on a Fatter Cat mount that was purchased 24 hours ago now. I have a clear inbox and I've been hitting the button like mad, lol. I'm guessing I just have to be more patient?

Same problem for me.

Bought a Fantasia and the Fenrir Mount bug only got the Fantasia in an instant.

Still waiting for the Mount. It has been almost 24 hours now.

Something here seems just wrong. Never had this problem with any items in the past. Also bought the fatter cat mount but got that one instantly (when it was released).

Also pressing that button does nothing. Mailbox is empty.

I don't know how to be patient. lol. Its an in-game item, it should just be sent to us in a matter of seconds, not hours/potential days.

The thing is, you all purchased something when fancy new stuff hit the shop and thus it had been significantly slower with the delivery.

I bought my Fatter Cat when it was shiny and new, took 37 hours. Just wait a little longer. :)

Also, the delayed delivery is only for Account-wide items, as they even when traffic is low tend to take an hour for delivery while Character-bound items work almost instantly.

I also purchased one of the fancy new items and it came right away lol. But like you said, account-wide takes longer. Thank you for the info, considering I looked everywhere else without any decent results lol.

This is dumb no one should be waiting this long to get an in game item....

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred. We are aware of reports made about issues regarding purchases on the Mog Station. As the issue, is being investigated, we appreciate your patience.

This thread will be moved to 'General Discussion'


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There was an ongoing mog station issue going on yesterday it seems.
https://na.finalfantasyxiv.com/lodes...3b0f0844f0c2c3

same thing for me been at least 15 hours sent in a ticket and they told me the contact a GM so i did waited for 3 hours nothing not a single reply not even a we're handling other situation at the moments please hold. i mean come on this is a great game but why is the service so shit?

Just got back from watching Detective Pikachu and still no mount....

i have 2 new alts that haven't received Sleipnir...possibly other stuff too. i got 20. hit the recieve button after clearing them out, then did 12 more hit the button and nada. been a couple days

Same thing here.
Got gifted a Fatter Cat code on the 14 May , 10 PM.
It's now 16 May 3 AM and still no mount.

I contacted a GM through Harassment report and they replied it's due to technical difficulties, account wide items are having issues.

Been 24 hours now and got a reply from a GM asking for my info but i gave them that same info and they said they see i bought the mount its like they are running me around in circles at this point...

bump been over 30 hours now still no mount what the hell is going on?

Same issue here. Not getting account wide mount from mogstation =/ Sent in a support ticket and no response...

I just received the SDS Fenrir when i got out of Frontline.

I gotta say it's kinda funny that the hidden text in the Mount Guide reads:

"Misfortune is no excuse for failing a delivery!"

As if they knew this could someday happen :D

I also would like to report i got the fatter cat whistle 5 hours ago from this post. Thank you SE. Worth the wait!

The wait times from station even on single character sends is remedial.
Play any other MMO, even cheap knock offs and any in game item you buy from a web to in game format takes less then a minute to get to you.....

Their code for this is all too similar to POL from xi.

It's not just account-wide purchases. I bought the Yuna outfit on Tuesday and it took several hours to arrive. It caught me completely off guard because usually stuff gets delivered in a couple of minutes.

Whatever is happening, I hope they sort it out before ShB. It's guaranteed that Fantasias will be flying off the shelves and we don't need MogStation (Extreme) on top of all the usual launch day woes.

Quote:

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Originally Posted by Bonbori

It's not just account-wide purchases. I bought the Yuna outfit on Tuesday and it took several hours to arrive. It caught me completely off guard because usually stuff gets delivered in a couple of minutes.

Whatever is happening, I hope they sort it out before ShB. It's guaranteed that Fantasias will be flying off the shelves and we don't need MogStation (Extreme) on top of all the usual launch day woes.

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I have bought a Fantasia a few days ago (back to Au Ra), and I bought a character outfit I received both. Though, I will admit it did take a bit longer than I was used to, not an hour long, but a few minutes. I thought I had somehow sent my stuff to the wrong character accidentally or something, before I got the mail. I was thinking about pre-ordering ShB this month instead of next month, so I can actually make use of the 30% earring thing, hopefully if I do I receive that stuff. I didn't read the majority of this thread, so I don't know if people are having issues with those items.

i premade a character for fantasia on malboro yesterday and it didn't get sliepnir. they did fix the issue on the 2 i mentioned earlier, though. I have no plans to test it further after this. i have too many alts already...

Alright, I had a good run, but it looks like I have been hit by this as well. I bought Minfilia's attire or whatever for the hair, and I have yet to receive it. Been about 20 minutes so far, I am worried!

If you buy from the mogstation it's a game of chance that you actually receive the items you pay for!

Took an hour, but I finally got it! Maybe I was just overreacting, but that is the longest it has literally ever taken for me to receive my items from the Mogstation.

I am having a similar problem. Some of My alts got the SDS Fenrir mount, but other have not, and I have cleared out my old mail, still nothing. I even sent in a bug report, haven't heard anything.

I’m glad I’m not the only one having this issue—I was gifted the Fatter Cat as a birthday present but it’s yet to arrive. I know account-wide things generally take longer, and it’s only been 12 hours...so I’ll try to wait a little bit longer before I send in a ticket. I guess the cash shop is having a lot of traffic at the moment, with the addition of the FFX attire.