Platform: PC

I just created a new character before the new patch started on the 13 of May 2019 on Tonberry. I received 20 account wide items in my mail except the other 2 account wide items which are the Tifa minion and the mount SDS Fenrir.

Now it's 15 May 2019 and I still yet to receive this 2 items after I did what was recommended if such thing happen. I check on another character that I did not play for a long time on the same server and I found the same two items not receive. Was there a problem after the new patch that fail to recognize account wide items?

I bought the two mention items when it first appeared on the mogstation. I just started to play FF IV after a lengthy rest and can't wait for the next expansion and the new race coming to game. I hope Tech Support can help as this will dent my enjoyment in creating the new race and playing the game if the issue persists.