Account Flagged for Suspicious Activity!?

Over the last two months I've been constantly restricted from logging in and I've been receiving emails stating:

"Dear Valued Square Enix Customer,

Thank you for using the Square Enix Account Management System.

Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account."

This'll be the fourth time I've had to reset my password and as far as I know my password is nothing bit of easy to figure out since it's not even a real word and the only thing I do when I log in is check the FC house and maybe do a little Eureka.

Has anyone else been having this problem lately?

Use the security token.

This also has been happening to a lot of folks after logging into the website/store. It happens to me any time I use my phone or a mobile device.

I went to the SE store today to preorder Shadowbringers and got that email as well. Giving SE money is somehow suspicious now.

It happens anytime it detects that your IP changed (if you don't have a security token). It doesn't necessarily mean anyone is trying to hack into your account.

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Originally Posted by Valkyrie_Lenneth

Use the security token.

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And then the moment you don't have access to the device that has your security token, you can't do anything at all. We should be able to pick our computer/device that's registered as safe and not have to jump through another hoop to log in. It's never been an issue when logged into their online shop to buy expacs/ect before, so why the hell is it now, and why are people so ok with just going 'security token lol'? You're being rather dismissive.

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Originally Posted by Bacent

And then the moment you don't have access to the device that has your security token, you can't do anything at all. We should be able to pick our computer/device that's registered as safe and not have to jump through another hoop to log in. It's never been an issue when logged into their online shop to buy expacs/ect before, so why the hell is it now, and why are people so ok with just going 'security token lol'? You're being rather dismissive.

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Because its pretty easy to use the security token, it promotes account security, its free.

You are being dismissive of account security. what got you all up in arms over a security token lol. I've been using the 1.0 CE token for what, 9 years now, never had a problem.

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Originally Posted by Valkyrie_Lenneth

Because its pretty easy to use the security token, it promotes account security, its free.

You are being dismissive of account security. what got you all up in arms over a security token lol. I've been using the 1.0 CE token for what, 9 years now, never had a problem.

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Good for you for not having issues with it. People can lose their devices, or even get new ones and have issues with the token where they've had to jump through hoops. I've had issues with security tokens in the past, and I hate using them. There SHOULD be a way of people being able to label one device as safe or whatever, more so when they're throwing money at a big company just to preorder a damn expansion.

Why is it only recently an issue to dare to log into their store?

When I lost my security token after not playing for awhile, I called support, they reset my account with no security token. No problem, no hassle.

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Originally Posted by Crux

When I lost my security token after not playing for awhile, I called support, they reset my account with no security token. No problem, no hassle.

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Exactly. I haven't had to do that with SE, but I had to reset my SWTOR and Rift security apps many times with no issue. It's literally a form of two-factor authentication, not some big scam by "the bad guys".

If you don't have it with you thats the reason you have the emergency removal key. but surprise surprise you'll prob lose that too.

Like others have said OP make sure you're using the security token or you'll get this sort of situation. That being said if this keeps happening and you are using the security token I would contact customer support and ask if they can figure it out.

Finally a friendly reminder that a security token being registered lets you have a free teleport to any aetheryte of your choosing (not just a reduced teleport). :)

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Originally Posted by Bacent

and why are people so ok with just going 'security token lol'?

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Because you should be using it. Seriously, either get the token or at least get the security app. One of the two should be mandatory, IMO. Otherwise you're asking for your account to be stolen.

It's not hard to carry a fob or your phone with you.

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Originally Posted by Bacent

And then the moment you don't have access to the device that has your security token, you can't do anything at all. We should be able to pick our computer/device that's registered as safe and not have to jump through another hoop to log in. It's never been an issue when logged into their online shop to buy expacs/ect before, so why the hell is it now, and why are people so ok with just going 'security token lol'? You're being rather dismissive.

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This is the only game I know of that won't remember your login on your computer and the only one that makes you use your password and token every single time.

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Originally Posted by Bacent

We should be able to pick our computer/device that's registered as safe and not have to jump through another hoop to log in.

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I completely agree but this is not SE's fault. It's the fault of people who hack accounts which then prompt game companies to offer services to increase account security for players.

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Originally Posted by Bacent

It's never been an issue when logged into their online shop to buy expacs/ect before, so why the hell is it now, and why are people so ok with just going 'security token lol'? You're being rather dismissive.

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And you are being dismissive about the issues surrounding hacked accounts. Yes SE are so bad for wanting to make sure your account doesn't get hacked. How dare they inconvenience you by forcing you to do one extra step all in the hope that it will keep the account in the owner's hands? They should just let whoever has login details to use the account regardless of how they got said details.

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Originally Posted by Bacent

And then the moment you don't have access to the device that has your security token, you can't do anything at all.

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Wrong. You are provided an emergency removal password you are supposed to store in a safe place. Please use things, before speaking bad of them.

Thanks everyone, judging by the responses I think I know what's been happening. I did recently go to the SE store to see if there were anymore CE of the xpac available yet and that's probably what happened.

It's happened to me every time I've visited the Square Enix Store, when pre-ordering the Volume II of the book and Shadowbringers, it's a total exaggeration on their side!...


What SE could do to avoid such annoyance is sell to us fingerprint scanners so that players only need to use their thumbs to authenticate themselves when playing the game or using the Mog Station or the Online Store!...

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Originally Posted by SigmaOZ

It's happened to me every time I've visited the Square Enix Store, when pre-ordering the Volume II of the book and Shadowbringers, it's a total exaggeration on their side!...


What SE could do to avoid such annoyance is sell to us fingerprint scanners so that players only need to use their thumbs to authenticate themselves when playing the game or using the Mog Station or the Online Store!...

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Is never happened to me, but I use the token.

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Originally Posted by Valkyrie_Lenneth

Use the security token.

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The problem is, is that I've never had to use a security token before to keep my account from not getting locked. I didn't start getting the "suspicious activity" emails from logging into the SE Store until I preordered the Shiva Statue (and I had used the store multiple times before then). I always use the same device on the same network. So why is this suddenly an issue?

Note that it's only the SE Store that does this, and no other service. I took my gaming laptop to both friend's houses and campus before and logged into the game with no issues and no emails about how there was suspicious activity from logging in from a different network/IP. I've also used the Mogstation from different IPs and never gotten dinged for "suspicious activity".

It's annoying, and it just makes me want to order merchandise like OSTs and Artbooks from other websites.

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Originally Posted by Adeacia

Giving SE money is somehow suspicious now.

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REALLY hoping I'm not the only one seeing an amazing metaphor in this comment.

As a side note, the Security Token device doesn't give you an emergency removal code. Still when mine broke all it took was a quick phone call and it was removed, 2 days later my new one came in the mail and registered it.

Not really sure how people consider entering a 6 digit code to be a world shattering inconvenience, first world problems I guess.

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Originally Posted by Gralna

As a side note, the Security Token device doesn't give you an emergency removal code. Still when mine broke all it took was a quick phone call and it was removed, 2 days later my new one came in the mail and registered it.

Not really sure how people consider entering a 6 digit code to be a world shattering inconvenience, first world problems I guess.

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yes it does, is the XX-XXXXXXX-X code in the back of the physical copy! :)

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Originally Posted by Valkyrie_Lenneth

Because its pretty easy to use the security token, it promotes account security, its free.

You are being dismissive of account security. what got you all up in arms over a security token lol. I've been using the 1.0 CE token for what, 9 years now, never had a problem.

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Security tokens you have to pay for now if you're getting a physical one. 10 bucks plus S&H depending on where you are. Only when I decided to order merch from the SE store about 5 months ago did I get slammed with said problems when I never had them before. Then again it did start when they had overall maintenance and I tried to login to the mogstation to get to the lodestone, and said my ID and password did not exist.

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Originally Posted by Cincierta

Security tokens you have to pay for now if you're getting a physical one. 10 bucks plus S&H depending on where you are. Only when I decided to order merch from the SE store about 5 months ago did I get slammed with said problems when I never had them before. Then again it did start when they had overall maintenance and I tried to login to the mogstation to get to the lodestone, and said my ID and password did not exist.

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You always had to pay for the physical one, or it came with the collectors editions of both 1.0 and 2.0.

Also, the app is free.