90002 Every single day I play, every time I try going into a new instance.

This is always constantly happening and it's absolutely infuriating

Join an instance I DC, teleport to a different map I DC, enter a house I DC, always constant disconnections, what can I do to fix this, this didn't use to happen but it's become a daily constant thing now.

Usually this wouldn't bother me but now that I can't even raid in the new Eureka dungeon is really upsetting, join a party everyone gets into the new instance and I dc, come back find myself back in Kugane and now I can't join the same instance as them.

Platform: PC
Error: 90002
Connection: Wireless Wifi
Mbps Download 69.9
Mbps Upload 5.08
Only one character I play currently.
Where am I booted: Character Select
What happens: Anytime I change map or join an instance, I have a 70% chance that I am going to dc and have to log back into the game, the client remains open and I have to wait till my character is logged out of the world before I can get back in. It can occasionally kick me out while standing in town too but low chances of it doing it.

I have the same problem. I used the recommendations on the link(http://forum.square-enix.com/ffxiv/t...=1#post4514097) The problem remains relevant :((

Platform: PC
Error: 90002
Connection: Wired
Mbps Down: ~70
Mbps Up: ~60

This issue is still occuring for me as well. It seems it happens randomly, some times when I am teleporting to a new area others when I am in the middle of a instance or just running around, but after a while of playing (anywhere from 1-3 hours but sometimes quicker). It has become a real annoyance. I have tried all the things listed on the post linked (http://forum.square-enix.com/ffxiv/t...=1#post4514097) and still experiencing the issue. Any help would be greatly appreciated.

Platform: PC
Error: 90002 or 90001
Connection: Wired
Mbps Down: 180
Mbps Up: 5.6

Same issue here since few hours. I am currently finishing Hildibrand Quests, and 90002 happens every 20-30 mins, which is really not nice. Earlier days I was able to play whole day without a single dc error. I think I will give up for today. Any comments from staff?

Platform: PC
Error: 90002
Connection: Wired
Mbps Down: 69
Mbps Up: 6

Been getting random DC's since this morning. I'm not sure what the issue is. Reset my router a couple times but it's still happening.

Platform: PC
Error: 90002
Connection: Wired
Mbps Down: 167
Mbps Up: 8

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to this issue. If anyone is still experiencing this issue, please provide the following:

-What was tried so far to alleviate the problem
-Where disconnect occurs (if you have not done so already)

Hope to see you online!
-

I've tried restarting my modem and router twice already. Deleted all of my browsing history for Google Chrome. I'm getting disconnected almost less than five minutes back to back when I'm trying to do instances. My internet seems completely fine so im not sure what the problem is.

Edit - Now im just being disconnected in general. Literally just dc'd just now trying to teleport to the golden saucer. There seems to be a delay just in general. While doing my skill rotations on a dummy some of the skills take quite a bit of time to register or just flat out drop mid-combo.

I solved my issues with following steps:
1. Restart router/modem
2. Open Command Prompt (windows search > type cmd > right click and "Run as administrator")
3. In cmd type:
ipconfig /flushdns > and click enter
ipconfig /release > click enter again
ipconfig /renew > wait a while, then...
4. Restart PC

Yesterday I was able to play whole day without a single disconnection.

Now, when I entered the game, I got a disconnect(err. 900002). After that I went into the game and after 10 minutes I again got a disconnect.

Thank you for the reply.

Rinku421: Where any changes to the network made? Also is the game allowed through the firewall? If not could you please check the fire wall settings? Please also try the following:


- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Engi_Neer: if you have not done so already, please try port forwarding using the instructions above. Were any changes to the network made?

Hope to see you online!

Quote:

---

Originally Posted by Dynratygus

Engi_Neer: if you have not done so already, please try port forwarding using the instructions above. Were any changes to the network made?

---

I opened all the ports. I removed antivirus software. I turned off the firewall. But I continue to receive error 90002. Some days not at all, some days only once, and other days constantly.
I also noticed that the error occurs when the server is full.

Platform: PC
Error: 90002
Connection: Wired
Mbps Down: 70
Mbps Up: 5

Tried port forwarding, clearing my cookies, turning off firewall and antivirus, running FFXIV in compatibility mode with windows 7 and running as administrator. Disconnects seem to happen at random; I'll get none one day, only one the next day, and a ton on another day. Going to try flushing DNS today and playing through a VPN this weekend to see if that stops any of the disconnects. Disconnects also only happen in duties, they never happen out in the field, thinking there may be issues with cross-server connection in duties. Done tests on my ping and traced hops during both stable moments and while disconnecting and found that my connection to my server is always stable, which is what suggests to me that I'm having cross-server connection issues.

I have the same problem since 4.5.
Everyday, I have at least one disconnection.
Sometimes after getting this error, there is a small queue like 10 people.
I am disconnected everywhere in the game. This happen usually between 1h30 and 3h00 of playtime in a row.
So far I remember being disconnected during Trial, Eureka, Baldesion Arsenal, PVP, Mahjong, and in the global world.
I have tried many things that what listed in previous thread like the configurations on internet explorer, window 7 compatibility, disable softwares who use my connection, but nothing changed at all.


Platform: PC
Error: 90002
Connection: Wired
Mbps Down: ~33
Mbps Up: ~20

I started getting them again today. I know its your servers causing them. Very weird when have 2 clients running on same pc and 1 gets 90002 error but other one is running fine. Please talk to your server provider about fixing these disconnects that some many gets everyday. I can watch netfix with problems. Play any other online game with zero problems. Only happens on this game where get 90002 errors. That's very weird. My connecting is wire and use no router. If it was on my side both clients running would both had 90002 errors. Tells me your servers just randomly kick players.

Just disconnected from the server twice. I keep getting this error. I followed all the recommendations, but the problem remained unsolved.Technical support simply ignores this problem.

I started getting them about a month ago, once or so a day and now it seems to happen in chains of two and three. I've noticed that not always, but many times it happens while I am running forward but sometimes it happens while I am AFK, or when I am crafting too. It happens often in cities.

Quote:

---

Originally Posted by Engi_Neer

I opened all the ports. I removed antivirus software. I turned off the firewall. But I continue to receive error 90002. Some days not at all, some days only once, and other days constantly.
I also noticed that the error occurs when the server is full.

---

These are not real fixes and I don't understand why they are being repeatedly suggested by support members. The game is literally freezing and crashing which has nothing to do with startup, port forwarding, routers and firewalls.

Quote:

---

Originally Posted by Geigerette

These are not real fixes and I don't understand why they are being repeatedly suggested by support members. The game is literally freezing and crashing which has nothing to do with startup, port forwarding, routers and firewalls.

---

Anyone that has worked in tech support or on computers having problems like these know that it's best to rule out all these things first. You would be shocked at how often a router or antivirus program can cause problems. I ran into the antivirus problem a few times a month in my ~10 years doing support. Most of the time it's someone running some no-name antivirus or a very outdated one.

Try reinstalling your client.

I had this issue every night for the past two weeks. My husband is connected to the same router with the same wired connection and uses the same Windows 7 OS and has had zero issues. I tried changing my IE settings and setting compatibility to Windows 7 and it got worse. It was happening 95% of the time I entered combat, dungeon or not. Within a matter of seconds of combat starting. I couldn't do raids any more. I suspected that maybe one of my files got corrupted somehow and some action used in combat was broken.

Uninstalled/reinstalled last night. Tonight, I got through all my roulettes with zero issues.


EDIT: Okay, nevermind. Just ran a Syrcus Tower and got 90002 in the middle of the third boss (while my husband continued to fight the same boss on his PC with no problems). Gave me a 2002 error about the lobby server connection having issues when I tried to log back in, but luckily I was able to relaunch the game and got the rest of the way through the raid without more than a few seconds of lag.

Is there an actual fix for this? I get this error about every 20 secs to 4 minutes, and I checked everything over and can't find a clientside error.

I'm mostly annoyed because this only started after my free trial was up and I bought additional time, which I now can't use...

**Update**

I successfully went two weeks without a disconnect but they started again yesterday. I can confirm all troubleshooting steps listed previously have been done. I can provide a trace route:

1. <1 ms <1 ms <1 ms 192.168.1.1
2. 53 ms 67 ms 62 ms **.***.**.***
3. 62 ms 64 ms 61 ms be-10003-rur01.santaclara.ca.sfba.comcast.net [68.86.249.65]
4. 63 ms 63 ms 61 ms be-232-rar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
5. 61 ms 69 ms 57 ms be-3651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.91.73]
6. 70 ms 65 ms 62 ms be-11025-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
7. 69 ms 66 ms 47 ms be-12578-pe04.9greatoaks.ca.ibone.comcast.net [68.86.88.18]
8. 66 ms 67 ms 45 ms ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
9. 71 ms 46 ms 42 ms ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
10. 69 ms 75 ms 53 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
11. 74 ms 76 ms 69 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
12. 69 ms 74 ms 71 ms 204.2.229.234
13. 69 ms 65 ms 69 ms 204.2.229.10

These are numbers I am getting during periods of lag and disconnect. Normally the pings are 9-20 ms . Even so this ping does not seem like it should be high enough to be disconnected from the server. I can provide further information if needed as I would like to solve this issue for myself and all other plays experiencing this issue.

Okay, so after:
- Updating my IE settings
- Setting the game to run on Windows 7 compatibility
- Setting my router to forward the appropriate ports
- Updating my graphics card software

The only thing that has worked is running a VPN service on my computer, as a detailed comparison between my computer and my husband's computer revealed that he was running a VPN and I was not.

A Reddit commenter on this same issue blamed the problem on a particular internet node in San Jose. I live in that general area, and when I set my VPN to route through San Francisco, I still got 90002 errors, though fewer than before. But I set my VPN to route through Houston Texas a couple of days ago and haven't gotten a single one since. Coincidence?

I doubt this is due to anything on our own computers or networks.

This is still happening on a regular basis. Always seems to happen after around 2-3 hours of playing. Can we please work in finding the root cause of this issue. It is becoming an extreme pain as it interrupts instances, queues, and overall gameplay.

Hello RoastyTp.

It is a bit difficult to find the root of the cause as it can come from anywhere. Your trace route doesn't have extremely high latency, but it does have some so oddities. You seem to have this big jump from the first hop to the second, normally, this should only take a few milliseconds. There is also some variances later on in the route where you get different result going to the same node (wavering from 40 ms to 70 ms). It looks like you are connecting fine, but it suggests that there may be some instability along your route. Unfortunately, it's difficult to determine what exactly is causing that instability based on just the trace route itself.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 2 ms 1 ms Docsis-Gateway.hsd1.ca.comcast.net [10.0.0.1]
3 11 ms 11 ms 9 ms *.*.*.* (Edited out public IP)
4 10 ms 11 ms 15 ms be-20003-rur02.santaclara.ca.sfba.comcast.net [68.86.249.249]
5 13 ms 15 ms 9 ms 162.151.78.129
6 11 ms 12 ms 11 ms be-232-rar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
7 10 ms 16 ms 14 ms be-3651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.91.73]
8 13 ms 16 ms 18 ms be-11025-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
9 12 ms 14 ms 12 ms be-12578-pe04.9greatoaks.ca.ibone.comcast.net [68.86.88.18]
10 21 ms 26 ms 24 ms ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
11 37 ms 35 ms 32 ms ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
12 37 ms 29 ms 25 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
13 34 ms 38 ms 36 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 123 ms * 127 ms 204.2.229.234
15 125 ms 122 ms * 204.2.229.10
16 122 ms 132 ms 119 ms 204.2.229.10

This is from today, while I was not disconnecting it was periods of large lag. it seems there is something going on once it reaches the data center that is causing this disconnects and latency.

Bumping for visibility.

**Update**

I have replaced every piece of my network and the issue still is happening. I am currently in talks with my ISP (xfinity) to see if there is something along the route taken that is causing the issue but I do not have my hopes up as they will most likely do nothing even if there is an issue. A friend of mine is going to be letting me use a VPN connection in the coming days to see if we can bypass xfininy to remove them from the issue. I will update this topic with the results in the coming days. The only other thing that has not changed is the computer I am playing on. I will look to play on my laptop after I have tested the other conditions to see if it is an issue with my desktop.

Stay tuned for updates

**Edit**

I think I should mention that I am in Mountain View, CA connecting to the Primal Data center and the Brynhildr server.

Okay, so I've been 90002-free for about a week now, after my last "success" stopped working the next day.

I had tried:
- Forwarding the appropriate ports on my router
- Updating everything I could find
- Changing the recommended I.E. settings
- Running via a VPN, having it route me to Houston just in case the blockage was somewhere in the bay area
- Reinstalling the game

Then I tried turning off Windows Defender, and discovered that... it wasn't running. It wasn't even working! I couldn't boot it up at all! Attempting to update it just led me to errors. I figured that it was probably some virus I picked up at some point, so I ended up completely wiping my computer and reinstalling my OS, in the process upgrading from Windows 7 to Windows 10.

First thing I did after booting up my new OS was install FFXIV and log in. I was disconnected within 20 minutes just standing around Gridania. I wasn't even moving, just fixing my UI. Double-checked that all the IE settings were still at their recommended positions, but it didn't help. Every time I logged in, I couldn't stay connected for long at all.

Tried running my VPN (Windscribe; I've got a lifetime pro account), and got the same. Tried running the VPN but turning off its Firewall, still disconnecting. Tried turning its firewall on but turning OFF Windows Firewall, and this finally seemed to work.

Ran the game idle for hours that day with not a single disconnect. Have been running dungeons and raids since with zero issues.

One day, I forgot to turn on my VPN, but Windows Firewall was still turned off, and I got a 90002 in the middle of crafting something, not long after logging in u_u Switched my VPN back on and again, no disconnects at all.


So TL;DR: it was only the combination of BOTH of these two things that fixed the problem:
- Turning off Windows 10 built-in Firewall
- Routing my traffic through a VPN

Hope this is helpful to someone.

**UPDATE**

Okay after some exhausting effort to pin point the issue it is with great certainty I can say the issue does not reside in my network. I was able to succesfully play for more than 2hrs while using a VPN that removed me from xfinity's network. The problem exsits somewhere on the xfinity network.

I am hoping that they can solve this issue before my free trial of the VPN ends as paying for a VPN to have a constant 2hr conncetion is terrible for an ISP. Anyways hopefully if people are seeing this thread at this point please now that if you followed all of Square Enix's steps of mitigation it most likely resides with your ISP so raise hell with them.