Keep gamepad enabled no longer works

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01-31-2019, 12:02 AM
Unrighteousvoid

Keep gamepad enabled no longer works

Was running the game last night and had the "Keep gamepad enabled when client is inactive" setting checked and it was working. Was watching videos and still playing the game just fine.

Today I logged on and it was no longer working. The box is checked and settings are applied, but the game will not read input from the controller when the game is not the active window.
01-31-2019, 10:02 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

In between the time when it worked and when it didn't, did you change any other settings? For instance, are you using borderless when before you used fullscreen?

I'm assuming the controller will work as normal when you return to the game? What kind of controller are you using?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
02-01-2019, 06:36 AM
Unrighteousvoid

I didn't change any settings between those two times. I literally closed out of the game, put my computer to sleep and went to bed, got up and logged back in and it had stopped working.

Just logged in today after a complete computer shut down last night and it still doesn't work. I use a PS4 controller. Never had any issues before yesterday.
02-02-2019, 12:41 AM
NosamKin

Just a thought: turn off PC (optional), unplug controller, boot PC, plug in controller - let USB reset and find it. Perhaps it will work now. USB and sleep mode sometimes messes up.
02-02-2019, 03:38 AM
Unrighteousvoid

Quote:

Originally Posted by NosamKin

Just a thought: turn off PC (optional), unplug controller, boot PC, plug in controller - let USB reset and find it. Perhaps it will work now. USB and sleep mode sometimes messes up.

Just got finished doing this (even plugged the controller into a different usb port for good measure). No change.

I have seen from looking around that it might have something to do with the in-game controller settings being different than the desktop controller settings. But, I don't know how that would have changed overnight and also I have no clue how to fix it even if that was the problem.
02-07-2019, 01:09 AM
Unrighteousvoid

Update: It's working now. Don't know what changed. Booted up the game this morning and it works fine.

Edit: Stopped working in the middle of playing.
02-07-2019, 04:28 AM
NosamKin

Broken/intermittient cable?
02-07-2019, 10:07 AM
Unrighteousvoid

I don't think so. It always works when the game is the active window, the only issue is when it's not. I'll try a different cable and see what happens.

Edit: Have tried 4 different cords. No changes for any of them.
02-08-2019, 03:50 AM
Unrighteousvoid

And now the controller doesn't work, at all. This is infuriating.
02-08-2019, 05:27 AM
Dynratygus

Thank you for the reply.

Unrighteousvoid, are you experiencing this issue with just one controller? Or does it happen a different controller is plugged in to the PC?

Hope to see you online!
02-08-2019, 12:44 PM
Unrighteousvoid

Quote:

Originally Posted by Dynratygus

Thank you for the reply.

Unrighteousvoid, are you experiencing this issue with just one controller? Or does it happen a different controller is plugged in to the PC?

Hope to see you online!

So, after resetting both the game and steam, the controller works. But, still not when the game is not the active window.

I have tried 3 different controllers including a different PS4 controller and an XBox One controller. None of them work when the game is not the active window. I reset all in-game settings to default, and that didn't change anything.