Keep Geeting 90k Error and Unable to connect to server Error for the past week.

So for the past week I've been disconnecting in and out of game my friends in my free company have been having the same issue its for the Excalibur Server and its only happening to my friends that live on the East coast of America. I'm not sure what the issue is but the game is nearly unplayable at this point until very late at night. I'm guessing due to the fact of players logging off and going to bed during the day the game is nearly unplayable due to the constant disconnects i counted a total of 10 disconnects for myself alone my friend had 5 and another had 6 they stopped playing till late and night and we didn't disconnect again afterwords. I have even contacted my internet provider to see if the issue was on their side and they told me no the signal from them to my router is very strong but the signal connecting to the FFXIV servers is quite weak. Please help

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can I get some addition information from you about the issue you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

-Platform: Pc Windows 10
- Error Codes: 900002
-Connection: Wireless
-Other programs: Google Chrome, Discord
-Frequency: 5-10 times a day dependent on how long i play
-Attempts to Resolve: Contacted ISP, Reset Router, Mainlined Connection, IP Renewal, IP Config, Firewall Config, Security Config (etc...)

Ive tried every trick in the book to get this issue resolved and nothing has worked. It Always happens throughout the day as if the Excalibur server has to many people online at once and it boots me and my friends.

So from what i can tell all i got was a copy paste without any resolution its been an entire day from posting this and the issue is still occurring in the past 20 minutes ive dced 3 times can i please get a resolution to my issue again i have contacted my ISP for the third time this week to see the issue my ISP is for the third time confirming the issue is connecting to the Final Fantasy servers. Ive even contacted them while the issue was occurring they traced my router and then the connection to the server and say the issue coming from the FFXIV server.

Could very well be NTT's network giving you trouble. Do you know how to run a tracerts to the FFXIV servers to see?

id just need the isps

Quote:

---

Originally Posted by Shinjisake

id just need the isps

---

Open command prompt and Trace route to 204.2.229.97

Type this...

Tracert 204.2.229.97

Look to see if you cross over the NTT network.

Hello Shinjisake, Thank you for posting on the Final Fantasy XIV Technical Support Forums

I apologize that you are still having this issue. Have you contacted your ISP to make sure that the correct ports are opened? If not please try this.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to be of assistance.

I've been having this issue ever since the latest large patch appeared..... normal movement doesn't seem to be an issue, but dungeons, raids, trials, etc.... I get 90002 errors extremely frequent during encounters.... Gets VERY annoying. ISP Says everything is fine, PingPlotter shows the typical weak spots through Texas but otherwise everything runs fine. I have zero issues with any other game, videos, web, etc... Wireless/Wired makes no difference. Not a great experience .... All ports open, network settings reset, ran as Admin....

Hello Roakie, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Unfortunately these are the only suggestions we can provide in this situation. It appears you have tried them all. We are suggesting you make a report with your ISP or try uninstalling and reinstalling the game.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Thank you for playing Final Fantasy XIV! Hope to see you online.

Curious how does the settings in a web browser affect the performance of a video game that doesn't use a browser to operate? (I'll be re-installing the game as the other option is already confirmed....)

I'm having this issue as well. I've set my internet explorer settings, port forwarded. Still cannot connect. Yet I can connect with other characters on different servers. My main character however still says it is in ridorana lighthouse raid. Which is what sparked this issue. I queue'd for the raid, accepted it. And I got disconnected since yesterday. Still cant reconnect. Is my character just stuck? Its pretty frustrating that Squares actual support line told me to go to these forums but here I am.

- Platform: PC
- Any error codes or messages you receive upon disconnect: 90002
- Type of connection: Wired
- Other programs running while the game is playing: None
- Frequency at which disconnect occurs: Everytime I login since it first occured
- Everything you have tried to resolve the issue: Changing IE settings, Port Forwarding.

Quote:

---

Originally Posted by Roakie

Curious how does the settings in a web browser affect the performance of a video game that doesn't use a browser to operate? (I'll be re-installing the game as the other option is already confirmed....)

---

Final Fantasy XIV will use the Internet Explorer web browser to help connect to the internet. Following the steps suggested above can help with any connection-related issues you may have.

- Platform: PC (Windows 10)
- Any error codes or messages you receive upon disconnect: 90002
- Type of connection: Wired (fiber optic landline)
- Other programs running while the game is playing: Chrome, Discord
- Frequency at which disconnect occurs: Randomly, but likely more than twice per session
- Everything you have tried to resolve the issue: Changing IE settings.

Note: I tried also on a spare PC and have the same problem.
Tried also resetting/rebooting all the network equipment (firewall, router)

Side note, not sure why it might be a concern, but to reply to someone on this thread, i did run a tracert on the IP mentioned and i indeed pass through NTT network, but i am unsure if that is a concern to me :
I play from Europe (Paris) on Chaos datacenter, Lich server.

So i did all those thing i even made 100% sure that the every port was open but i did do as followed from the one person who commented and trace routed the ISP he entered and these are the results. As we can see here the issue is coming from the NTT network.


Tracing route to 204.2.229.97 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 28 ms 17 ms 13 ms 142.254.153.249
3 22 ms 29 ms 20 ms gig4-2.instoh1-rtr1.insight.rr.com [65.24.192.205]
4 31 ms 22 ms 32 ms agg9.wachoh0402h.midwest.rr.com [65.189.106.146]
5 23 ms 24 ms 29 ms tge1-2-0-16.clmcohib01r.midwest.rr.com [24.33.161.80]
6 55 ms 29 ms 31 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
7 72 ms 38 ms 67 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
8 40 ms 40 ms 46 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
9 36 ms 39 ms 36 ms 0.ae2.pr1.dca10.tbone.rr.com [107.14.17.204]
10 36 ms 37 ms 36 ms ix-ae-17-0.tcore2.aeq-ashburn.as6453.net [216.6.87.149]
11 37 ms 36 ms 37 ms if-ae-2-2.tcore1.aeq-ashburn.as6453.net [216.6.87.2]
12 37 ms 36 ms 40 ms 66.198.154.71
13 41 ms 37 ms 36 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
14 100 ms 103 ms 106 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 104 ms 117 ms 104 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 108 ms 104 ms 104 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 106 ms 105 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 105 ms 106 ms 204.2.229.234
19 115 ms 106 ms 106 ms 204.2.229.97

Trace complete.

Here are todays results of the trace route.


Tracing route to 204.2.229.97 over a maximum of 30 hops

1 1 ms 1 ms 2 ms 192.168.0.1
2 19 ms 11 ms 10 ms 142.254.153.249
3 173 ms 30 ms 30 ms gig4-2.instoh1-rtr1.insight.rr.com [65.24.192.205]
4 76 ms 26 ms 21 ms agg9.wachoh0402h.midwest.rr.com [65.189.106.146]
5 27 ms 23 ms 29 ms be57.clmcohib01r.midwest.rr.com [24.33.161.80]
6 35 ms 31 ms 29 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
7 36 ms 37 ms 46 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
8 44 ms 40 ms 43 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
9 36 ms 36 ms 36 ms 0.ae2.pr1.dca10.tbone.rr.com [107.14.17.204]
10 37 ms 37 ms 37 ms ix-ae-17-0.tcore2.aeq-ashburn.as6453.net [216.6.87.149]
11 36 ms 36 ms 36 ms if-ae-2-2.tcore1.aeq-ashburn.as6453.net [216.6.87.2]
12 39 ms 36 ms 36 ms 66.198.154.71
13 39 ms 36 ms 37 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
14 101 ms 101 ms 101 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 104 ms 105 ms 104 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 105 ms 104 ms 104 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 107 ms 107 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 104 ms 105 ms 204.2.229.234
19 105 ms 104 ms 104 ms 204.2.229.97


Tracing route to 204.2.229.97 over a maximum of 30 hops

1 1 ms 1 ms 2 ms 192.168.0.1
2 10 ms 9 ms 10 ms 142.254.153.249
3 24 ms 21 ms 31 ms gig4-2.instoh1-rtr1.insight.rr.com [65.24.192.205]
4 21 ms 28 ms 30 ms agg9.wachoh0402h.midwest.rr.com [65.189.106.146]
5 25 ms 30 ms 29 ms be57.clmcohib01r.midwest.rr.com [24.33.161.80]
6 36 ms 28 ms 30 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
7 38 ms 37 ms 37 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
8 41 ms 38 ms 38 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
9 38 ms 37 ms 36 ms 0.ae2.pr1.dca10.tbone.rr.com [107.14.17.204]
10 38 ms 43 ms 36 ms ix-ae-17-0.tcore2.aeq-ashburn.as6453.net [216.6.87.149]
11 38 ms 36 ms 36 ms if-ae-2-2.tcore1.aeq-ashburn.as6453.net [216.6.87.2]
12 37 ms 36 ms 36 ms 66.198.154.71
13 41 ms 38 ms 37 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
14 101 ms 101 ms 102 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 105 ms 105 ms 105 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 104 ms 105 ms 139 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 146 ms 104 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 106 ms 105 ms 105 ms 204.2.229.234
19 106 ms 105 ms 105 ms 204.2.229.97


Tracing route to 204.2.229.97 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.0.1
2 9 ms 10 ms 8 ms 142.254.153.249
3 23 ms 30 ms 30 ms gig4-2.instoh1-rtr1.insight.rr.com [65.24.192.205]
4 31 ms 29 ms 30 ms agg9.wachoh0402h.midwest.rr.com [65.189.106.146]
5 28 ms 30 ms 29 ms be57.clmcohib01r.midwest.rr.com [24.33.161.80]
6 43 ms 30 ms 29 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
7 40 ms 37 ms 38 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
8 145 ms 43 ms 154 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
9 207 ms 37 ms 122 ms 0.ae2.pr1.dca10.tbone.rr.com [107.14.17.204]
10 178 ms 36 ms 124 ms ix-ae-17-0.tcore2.aeq-ashburn.as6453.net [216.6.87.149]
11 71 ms 36 ms 36 ms if-ae-2-2.tcore1.aeq-ashburn.as6453.net [216.6.87.2]
12 36 ms 36 ms 37 ms 66.198.154.71
13 38 ms 39 ms 40 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
14 101 ms 101 ms 104 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 105 ms 108 ms 108 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 105 ms 104 ms 106 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 104 ms 105 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 107 ms * 204.2.229.234
19 105 ms 104 ms 104 ms 204.2.229.97


Tracing route to 204.2.229.97 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 13 ms 12 ms 9 ms 142.254.153.249
3 26 ms 32 ms 28 ms gig4-2.instoh1-rtr1.insight.rr.com [65.24.192.205]
4 25 ms 30 ms 29 ms agg9.wachoh0402h.midwest.rr.com [65.189.106.146]
5 31 ms 30 ms 29 ms be57.clmcohib01r.midwest.rr.com [24.33.161.80]
6 37 ms 36 ms 30 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
7 41 ms 37 ms 37 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
8 47 ms 37 ms 37 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
9 36 ms 36 ms 64 ms 0.ae2.pr1.dca10.tbone.rr.com [107.14.17.204]
10 37 ms 36 ms 36 ms ix-ae-17-0.tcore2.aeq-ashburn.as6453.net [216.6.87.149]
11 36 ms 37 ms 36 ms if-ae-2-2.tcore1.aeq-ashburn.as6453.net [216.6.87.2]
12 38 ms 39 ms 36 ms 66.198.154.71
13 40 ms 47 ms 36 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
14 101 ms 102 ms * ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 107 ms 106 ms 104 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 105 ms 104 ms 106 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 105 ms 106 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 105 ms * 204.2.229.234
19 104 ms 105 ms 105 ms 204.2.229.97

Oh those San Jose NTT nodes. How you cause problems and the technical support team already knows but will not hold their own ISP responsible.

Hello,
quick update from me :
Apparently my issue was caused by my hardware firewall.
Out of things to check i tried to bypass it, and no more disconnections ever since.
(at least, so far..)

Quote:

---

Originally Posted by Shinjisake

Here are todays results of the trace route.

14 101 ms 101 ms 101 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 104 ms 105 ms 104 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 105 ms 104 ms 104 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 107 ms 107 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]

14 101 ms 101 ms 102 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 105 ms 105 ms 105 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 104 ms 105 ms 139 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 146 ms 104 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]

14 101 ms 101 ms 104 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 105 ms 108 ms 108 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 105 ms 104 ms 106 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 104 ms 105 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]

14 101 ms 102 ms * ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 107 ms 106 ms 104 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 105 ms 104 ms 106 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 105 ms 105 ms 106 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]

---

Yep. That seems accurate. You are hitting the same NTT nodes that have been responsible for causing Square Enix's customer's problems for almost a year now.

Moderators will tell you to contact your ISP and dismiss your ticket.

But this issue is on Square Enix's side. Nothing you can do about it sadly.