90002 Error Every 2 Hours

I recently switched to Verizon FIOS, and have been getting a 90k error every 1hr55min to 2hr 05mins since. I have not had any problems with other programs/services, it is only FF14. I've done a hard reset of my modem/router, port forwarding/triggering, and tried .bat resets for server clock sync issues with no luck.

PC, Wired FIOS connection 100/100
No other issues, no lag or latency, just consistent 90k
Pittsburgh, USA

Will update with a trace route next time I disconnect

Edit: Route
Tracing route to yourdomain.com [54.221.207.100]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms <1 ms 71.182.194.1
3 4 ms 7 ms 8 ms B3301.PITBPA-LCR-21.verizon-gni.net [100.41.223.
240]
4 * * * Request timed out.
5 * * * Request timed out.
6 11 ms 11 ms 11 ms 0.et-8-0-2.GW13.IAD8.ALTER.NET [140.222.0.185]
7 11 ms 12 ms 11 ms amazon-gw.customer.alter.net [204.148.11.46]
8 35 ms 20 ms 19 ms 52.93.40.61
9 11 ms 11 ms 11 ms 54.239.110.140
10 25 ms 106 ms 34 ms 54.239.110.131
11 12 ms 12 ms 11 ms 54.239.111.19
12 35 ms 25 ms 42 ms 52.93.24.32
13 12 ms 11 ms 11 ms 52.93.24.29
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 13 ms 12 ms 12 ms ec2-54-221-207-100.compute-1.amazonaws.com [54.2
21.207.100]

welcome to the club =)

Not another 90002 post XD

it is something with final fantasy being blocked by graphic hardware is what my computer is showing for the reason for the directx error code. up until I installed a new hard drive I wasn't getting a windows report on why this error was happening but it only happens with final fantasy on my end anyways does it on dx 11 and dx 9 they suggests a bunch of different solutions but none work and some make it worse to play the game.

yay every two hours, now if it were every 5 min or less it may actually be a problem -.-; every two hours is more of a network or congestion which is not bad deepening on certain areas. Can't people just add to existing threads instead of making more ?

i have tried that but after a while tech stop answering them

dont hope too much from customer support, they probably ask you to give some tracert result and... thats about it lol

you can try digging some info from the past about 90002 where some advice like opening port, turn off antivirus, run as admin, something2 about internet explorer i forgot, stuff like that

i have same problem from 3rd may, i did not experienced such error before, each login will go to character selection page, after that on login-in to world two possibility will happen : first on this stage crashed and jump our to start page (error 2002), the other possibility is to have a successful login-in but world is freezes and after 10-20 sec crash out (2002-90002), sometime it went to start page and asked for new login password. all above experienced in PS4.
today before i write this one i searched forums from 2015 and no one actually knows why this happened.
i also passed from people who tried change routing with VPN and get Temporary fixes but also saw a post that said " good bye square enix", and cancelled his subscription because of such error.
i don't know when square enix really want to use better support team.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

It looks like your trace route is trying to go to an Amazon server? I'm not exactly sure why this was included. Can you elaborate?

Did this error occur only after you switched your ISP? Did you have similar problems with your previous ISP?

Do you notice any patterns to these disconnects besides the length of time you are playing (only when teleporting, only in combat, etc.)

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Dear Einmimiria,
in my situation there is no pattern, every-time i tried to login, i received 2002 problem or 90002.
this problem start for me from about seven days ago, and since then, i could not play.

please advise the solution or any instruction to know / solve current issue.

best regards

Just a tip, but a traceroute to the Aether Datacenter can help pinpoint some issues.

Aether's public IP is 204.2.229.9 for anyone looking for it.

Using a tool like Pingplotter (even the free mode is plenty of info) can give a good indication of where the connection's running into issues. (Packet loss that's greater than 0% but less than 100%, etc).

Hello!

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

Hope to be of assistance!

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.