Security Tokens

Recently acquired a physical security token, noticed it cannot be removed without logging in, it has no sort of special emergency removal code.

So, my question is, if this thing runs out of battery(breaking isn't an option as i will take more care of this than do for myself), how would i go about recovering my account?

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If you have any difficulties with your security token in the future, please contact the Square Enix Support Center so they can remove or suspend the token.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

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Originally Posted by Crystal_Raven

it has no sort of special emergency removal code

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I've never tried personally (I switched across to the app version the day it came out and have never looked back!), but I've heard the emergency removal password for the physical tokens is the security serial code on the back.

But although it doesn't have a low battery indicator (it's a rebranded Digipass GO 6), you will notice the screen becoming faint long before the battery gives up completely. As soon as you see the screen becoming faint, or taking a few seconds longer than normal to appear, make plans to get a new one and/or switch to app on your phone etc.

Edit: Serial code, not security code...

Just remember if you disable a physical token YOU CAN NEVER REUSE THAT TOKEN AGAIN. I would strongly suggest using the smartphone version.

Question answered, but a side comment to ease your mind. I've had my security token since 1.0 launch (~8 years). Don't count on the battery running out any time soon.


But it would be a good idea take a picture of the back of your token or write down the serial number, in case it gets lost or eaten.

I lost my physical token in a move and was obviously unable to log in without it until I called SE customer service. I didn't save the serial number or anything, but they were able to confirm my identity with other info (Date of birth, billing card number, etc.) and removed the token from my account without any issue. All in all took about 15 minutes.

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Originally Posted by Emstidor

I lost my physical token in a move and was obviously unable to log in without it until I called SE customer service. I didn't save the serial number or anything, but they were able to confirm my identity with other info (Date of birth, billing card number, etc.) and removed the token from my account without any issue. All in all took about 15 minutes.

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This, I lost mine when my phone died and hadn't copied the code down ahead of time. Just confirming my other account details allowed them to go in and reset it for me with no hassle. For future reference however there /is/ an emergency removal code on your SE account and I would highly recommend copying it for the future. It'll save you a phone call.

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Originally Posted by Enla

This, I lost mine when my phone died and hadn't copied the code down ahead of time. Just confirming my other account details allowed them to go in and reset it for me with no hassle. For future reference however there /is/ an emergency removal code on your SE account and I would highly recommend copying it for the future. It'll save you a phone call.

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Can also copy and paste it into an email, send it to yourself, then pin it so that it stays at the top of your inbox(at least that's what I do for mine...it's one of the three emails that sits there all the time until I no longer need it.

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Originally Posted by Enla

For future reference however there /is/ an emergency removal code on your SE account and I would highly recommend copying it for the future.

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no there is not.

only the phone app has an emergency removal code, the physical token doesn't have one.

the only way to remove the physical token without logging in (wich is obviously not possible when you lost the token or the battery is dead), is to call the support. however, the battery will last for years! so don't worry too much about it ^^

still using the one that came with 1.0CE and the numbers are like ink black.

They last near forever if your not mistreating them or letting them get super hot

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Originally Posted by Tint

no there is not.

only the phone app has an emergency removal code, the physical token doesn't have one.

the only way to remove the physical token without logging in (wich is obviously not possible when you lost the token or the battery is dead), is to call the support. however, the battery will last for years! so don't worry too much about it ^^

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There actually IS a removal password for the physical token. I have one, and when I put it on my account, the password was displayed on the screen, and I copied it down.

That being said, I have no idea where you would input it if you wanted to remove the physical token from your account. I logged in to have a look around (which of course you couldn't do if you didn't have the token in the first place) and if you start the removal process, it asks for the serial number from the back, and for the six digit code you get if you push the button. I don't know what happens after that--maybe it wants the password, and it would be great to know one way or the other--because I didn't really want to remove my token and have to order another one! :) Maybe if you have to contact support, the password just makes it easier/quicker for them to remove the token?

The security token I bought when they first came out for Final Fantasy XI is still working. Though now that I say that..probably jinxed it.

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Originally Posted by Velisra

I have no idea where you would input it if you wanted to remove the physical token from your account.

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The page to use the emergency password can be found at: https://secure.square-enix.com/accou...vc/coercioncan

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Originally Posted by worldofneil

The page to use the emergency password can be found at: https://secure.square-enix.com/accou...vc/coercioncan

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Oh excellent! Thank you very much. I've added that link to my notes with my password. :)

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Originally Posted by Rongway

Question answered, but a side comment to ease your mind. I've had my security token since 1.0 launch (~8 years). Don't count on the battery running out any time soon.

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Same here, I don't think the screen has even started fading yet on mine. So these things last a LONG while.